Field Service Representative

Posted Yesterday
Be an Early Applicant
Hiring Remotely in Taipei, TWN
Remote
Entry level
Aerospace • Artificial Intelligence • Machine Learning • Robotics • Software
Our mission is to protect service members and civilians with intelligent systems.
The Role
Provides on-site operational, technical, maintenance, training, and customer support for Shield AI’s V-BAT unmanned aircraft system in Taiwan. Serves as the primary customer interface, supports safe flight and mission operations, troubleshoots technical issues, mentors operators and maintainers, coordinates with internal engineering and support teams, and helps customers operate the system safely and effectively.
Summary Generated by Built In
Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube. 

The Taiwan Field Service Representative (FSR) is responsible for providing on-site operational, technical, and customer support for Shield AI's V-BAT Unmanned Aircraft System (UAS) in Taiwan. This position serves as the primary interface between Shield AI and the customer, ensuring safe flight operations, mission success, and exceptional customer support while strengthening long-term customer relationships.
The Taiwan FSR will support aircraft operations, maintenance, customer training, and technical troubleshooting while coordinating closely with Engineering, Fleet Support, Program Management, Security, and Deployed Operations. This position requires a highly motivated individual capable of operating independently in a dynamic international environment while representing Shield AI's values and professionalism.
The Taiwan FSR will also support the development of customer proficiency by mentoring operators and maintainers, assisting with training events, and ensuring customers are able to safely and effectively operate the V-BAT system.

 
Our international teammates receive a comprehensive total rewards package aligned to your country office location. For full details on compensation and benefits, please consult your talent acquisition partner.

What the Team is Saying

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Shield AI Compensation & Benefits Highlights

  • Healthcare Strength — Healthcare coverage is described as excellent, with dental/vision and mental‑health support, and ancillary protections like life and disability appearing in benefit summaries. The breadth and perceived affordability of coverage are highlighted as a standout component of the package.
  • Parental & Family Support — Paid parental leave is featured alongside enhanced maternity benefits, fertility and childcare support, and onsite resources such as a Mother’s Room. These elements are positioned as competitive and above the minimal baseline for the company’s stage.
  • Equity Value & Accessibility — Equity is granted to all full‑time hires, with RSUs, double‑trigger tax timing, and tools to model scenarios (e.g., through Carta Tax). Communications also reference a transition from options to RSUs, reinforcing access and maturity of ownership programs.

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The Company
HQ: San Diego, CA
Year Founded: 2015

What We Do

At Shield AI, you won't wait years to see your work reach the field. You'll build hardware and software that operates in the real world right now, in the hands of the people who depend on it. Hivemind, our AI pilot, has been flying since 2018. It has flown more than 30 platforms, including an F-16, and it now sits under a U.S. Air Force production contract for Collaborative Combat Aircraft. When you write code or shape a system here, you contribute to technology with a proven flight record and a clear production future. V-BAT flies intelligence, surveillance, and reconnaissance missions with an operational record that stretches from Ukraine to the Indo-Pacific. It delivers eyes where they matter most, in the most demanding conditions on earth. The teams behind it watch their work get tested where the stakes are real. X-BAT takes its first flight this year. It's an AI-piloted fighter that needs no runway, built to operate where traditional aircraft can't. Join now and you help shape a program at its earliest, most formative stage. That's the kind of ground-floor work that defines a career. Do the most impactful work of your life, on problems that matter. Autonomy at this level asks a lot of you. You'll take on problems in perception, planning, and control that few teams anywhere are equipped to solve. You'll work across disciplines, from aerospace and robotics to machine learning and systems engineering, alongside people who hold themselves to an exacting standard and expect the same from you. Our mission is clear: protect service members and civilians with intelligent systems. That purpose runs through every decision, every design review, and every deployment. It's why the work here carries a weight you can feel. Ready to join our mission? Explore our open roles and find where you fit.

Why Work With Us

Founded in 2015 by a former Navy SEAL, Shield AI builds AI pilots and uncrewed aircraft. Veterans aren't an afterthought here, they're at every level. It's why the work carries weight: AI pilots and uncrewed aircraft flying real missions, from Ukraine to the Indo-Pacific, protecting service members and civilians.

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About our Teams

Shield AI Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
HQSan Diego, CA
United Arab Emirates
Arlington, VA
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Frisco, Texas
Ukraine
London
Melbourne, Victoria
Taiwan, Province of China
Waltham, MA
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