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Purpose of the position
To manage, coordinate, administer, and support the delivery of the training plan of both public and in-house training events within the budget.
Key Responsibilities and Accountabilities
Manages administrative systems and procedures required to support the training business to ensure workloads are planned, and the department runs efficiently and delivers to BSI’s standards of customer excellence
Responsible for HRDF administrative support for training course delivery
Responsible for working with the Operations team & external resources to coordinate tutors to deliver the training schedule
Work with the Training Business Manager to coordinate efforts between the sales, marketing, and operations
Manage the flow of documentation and correspondence of the department's complaints/compliments system
Monitor and continually improve the efficiency and effectiveness of all administrative processes
Ensure that all contractual relationships with key suppliers are continually reviewed and improved in the interests of BSI and its customers
Handling of training operation details in Salesforce
Day-to-day support to the operation team, sales teams (Public and In House), and Account teams.
Making sure of proper documentation of training records on a timely basis.
Timely issuance of training certificates
Knowledge, experience, and qualifications.
Excellent organizational skills to control their own workload and that of others
Logical and practical approach to problem solving to deal with problems as constructively and swiftly as possible
Communicates well to inform, advise, and persuade, and has the confidence and ability to deal with a wide range of people and situations verbally and in writing, including highly confidential and sensitive material
Good written and verbal communication skills to produce, initiate, and compose routine correspondence
Understands the values and benefits of teamwork and can provide support
Works on own initiative to manage a varied, often unpredictable, workload
Organizes and prioritizes own work and that of others in a pressurised environment with competing demands and tight deadlines
Develops, manages, and reviews office systems, especially those required to organise large amounts of paperwork and correspondence
Experience with Salesforce.com or other enterprise tools is an added advantage
Experience in commercial operations management, preferably in commercial events
About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
Top Skills
What We Do
BSI is your business improvement partner. We have shaped best practice for over 100 years, partnering with organizations to accelerate progress and create impact for a fairer society and sustainable world
