Senior Consultant - Transformation & Operations (T&O) Portfolio Management

About Capco

Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services and energy industry. With a growing client portfolio comprising of over 100 global organizations, Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to deliver end-to-end data-driven solutions and fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting-edge ingenuity is brought to life through its Innovation Labs and award-winning Be Yourself At Work culture and diverse talent.

We are experts in Banking, Capital Markets, Wealth and Asset Management. We specialise in Digital Transformation, Data Management & Data Analytics, Business & Finance Transformation engagements, and IT transformation and Change programs.

We are committed to growing our business and hiring the best talent in the market. Our focus is on maintaining our agile and entrepreneurial culture.

Role Title: Consultant - Transformation & Operations (T&O) Portfolio Management

(Title can be adjusted depending on grade)

Role Overview

This role supports senior T&O leadership across portfolio masterplanning, process design and mapping, quality assurance deep dives, and strategic resourcing. The position plays a critical role in strengthening delivery discipline, cross-program coordination, governance assurance, and operational efficiency across large-scale transformation programmes.

The role requires strong stakeholder engagement, analytical rigor, and the ability to operate effectively in complex, fast-paced environments.

Key Responsibilities

1. Portfolio Masterplan & Schedule Management

Support the Head of T&O Program Masterplan & Schedule Management in resolving cross-program conflicts, managing dependencies, and optimizing delivery sequencing to reduce bottlenecks and improve throughput.

Key activities include:

• Facilitate daily and weekly cross-program forums; prepare and maintain clear minutes of meetings (MoMs) and action trackers.
• Create, maintain, and enhance portfolio-level artefacts (e.g. portfolio masterplan, concentration risk analysis, impact assessments) on a monthly basis to support T&O Management, Investment Committees, and business stakeholders.
• Coordinate bank-wide outreach initiatives to resolve scheduling conflicts and collect or validate data for trend and impact analysis.
• Conduct scenario analysis on an as-needed basis to assess risks, implications, and recommended mitigation strategies.
• Explore and implement automation solutions to improve the efficiency and accuracy of portfolio masterplan compilation.
• Build and maintain strong working relationships with senior stakeholders to enable timely issue resolution and effective communication.
• Provide ad-hoc support to T&O Management Teams and strategic programmes, including responses to regulatory requests.

1. Process Design & Mapping

Support the Head of T&O Program Process Design & Mapping in documenting, standardizing, and optimizing end-to-end processes across transformation programmes, ensuring clarity of ownership, controls, and efficiency.

Key activities include:

• Facilitate process walkthroughs and workshops with business, operations, and technology teams to capture current (“as-is”) and future-state (“to-be”) processes.
• Develop and maintain detailed process maps, swimlanes, and control points in line with Group standards.
• Identify process gaps, inefficiencies, redundancies, and control weaknesses; propose design improvements or automation opportunities.
• Collaborate with programme teams and Quality Assurance (QA) to ensure alignment with approved solution designs, business requirements, and target operating models.
• Maintain a central process inventory, ensuring proper version control and documentation governance.
• Partner with Risk, Controls, and Audit teams to validate compliance with regulatory and control requirements.
• Provide insights and recommendations to T&O Management and governance forums to support informed decision-making.
• Deliver ad-hoc process mapping support for major transformation initiatives or regulatory remediation programmes.

1. Quality Assurance (Deep Dives)

Support the T&O QA Lead in conducting structured deep-dive reviews on priority programmes to assess delivery readiness, design quality, and adherence to governance standards.

Key activities include:

• Plan and execute QA deep dives across programme workstreams and delivery phases, with focus on design integrity, architecture alignment, and control effectiveness.
• Review key artefacts (e.g. BRDs, Solution Intents, Release Plans, RAID logs) for completeness, traceability, and evidence of stakeholder approval.
• Identify control gaps, design weaknesses, and governance deviations; document findings and recommended remediation actions.
• Engage directly with Programme Leads, Architects, and PMOs to validate facts, confirm progress, and track issue resolution.
• Prepare concise QA reports highlighting key risks, maturity assessments, and evidence-based assurance ratings.
• Support QA inputs into SteerCo packs, Programme Steering Committee updates, and audit or regulatory responses.
• Maintain central QA evidence repositories, trackers, and lessons learned to inform future assessments.

1. Strategic Resourcing & Workforce Planning

Assess the bank’s current resourcing landscape and support the design of a Target Operating Model (TOM) to improve resourcing estimation, manday forecasting, and cost management.

Key activities include:

• Analyse large, complex datasets to assess current-state resourcing, identify gaps and inefficiencies, and generate actionable insights.
• Provide ad-hoc analytical support on resourcing and workforce planning topics to inform leadership decisions.
• Engage stakeholders across functions to understand pain points, clarify requirements, and align on improvement opportunities.
• Design and implement process improvements to enhance accuracy, efficiency, and transparency of resourcing and forecasting.
• Navigate ambiguity and make data-driven recommendations in a dynamic, evolving environment.

Key Requirements

Core Capabilities

• Strong Communication & Stakeholder Management: Strong verbal and written communication skills; ability to manage and influence multiple senior stakeholder groups in complex environments.
• Problem-Solving & Analytical Skills: Proven ability to identify root causes, analyse data, and contribute to effective, practical solutions.
• Adaptability: Comfortable operating in fast-changing environments; able to quickly grasp new concepts and shifting priorities.
• Proactivity: Demonstrates initiative in identifying risks early and supporting mitigation actions.
• Visualization & Attention to Detail: Ability to produce clear, high-quality presentations and visuals tailored to different audiences.
• Project Management Fundamentals: Understanding of prioritization, dependency management, resource allocation, and schedule management.

Preferred Skills & Experience

• MS Office: Advanced proficiency in Excel, PowerPoint, and Word; experience working with large datasets.
• Tools: Familiarity with Clarity, Tableau, and/or Azure DevOps (ADO) is preferred.
• Technology & Operations Knowledge: Basic understanding of technology delivery lifecycles, testing phases, and operational workflows.
• Project / Programme Management Exposure: Experience working within large-scale transformation or regulatory programmes.