We are seeking an experienced Account Manager with strong Third-Party Administrator (TPA) or claims experience to manage client relationships and drive performance across auto liability, general liability, and/or workers’ compensation programs. This role serves as the key liaison between clients and internal claims teams, ensuring service excellence, operational efficiency, and strong program outcomes throughout the lifecycle of each account.
Key Responsibilities
- Serve as the primary point of contact for assigned accounts, managing relationships from onboarding through renewal
- Lead client meetings, claims reviews, and stewardship sessions, presenting actionable insights on claim performance, trends, and outcomes
- Monitor claims handling quality and TPA performance, ensuring adherence to best practices, service standards, and regulatory requirements
- Partner with adjusters, supervisors, and leadership to resolve escalations and improve claim outcomes
- Analyze claims data (frequency, severity, lag time, expenses) to recommend cost containment and program optimization strategies
- Support implementation of new accounts, ensuring a smooth transition of claims handling and reporting
- Assist with contracts, renewals, and financial reconciliation, including claim costs and program performance
- Participate in sales presentations and finalist meetings, showcasing claims expertise and service capabilities
Qualifications & Experience
- 3–7+ years of experience within a TPA, insurance carrier, or claims organization
- Strong background in auto liability, general liability, and/or workers’ compensation claims
- Proven experience in a client-facing, consultative, or account management role
- Bachelor’s degree preferred
- Industry designations such as AIC, CPCU, or similar are a plus
Skills & Expertise
- Deep understanding of claims lifecycle, coverage, and TPA service delivery models
- Strong analytical skills with the ability to interpret and present claims data
- Excellent communication and presentation skills with client-facing confidence
- Highly organized with the ability to manage multiple accounts and priorities
- Proficient in claims systems, Microsoft Office (especially Excel/PowerPoint), and CRM tools
About Cottingham & Butler Claims Services (CBCS)
At CBCS, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday – that’s who we are and what we believe in.
As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.
Skills Required
- 3-7+ years of experience within a TPA, insurance carrier, or claims organization
- Strong background in auto liability, general liability, and/or workers' compensation claims
- Proven experience in a client-facing, consultative, or account management role
- Proficient in claims systems
- Proficient in Microsoft Office, especially Excel and PowerPoint
- Experience using CRM tools
- Strong analytical skills with ability to interpret and present claims data
- Excellent communication and presentation skills; client-facing confidence
- Bachelor's degree
- Industry designations such as AIC, CPCU, or similar
Cottingham & Butler Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cottingham & Butler and has not been reviewed or approved by Cottingham & Butler.
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Strong & Reliable Incentives — Variable pay elements—such as commissions, bonuses, and profit sharing—create meaningful earning upside in certain roles. Feedback suggests these incentives contribute to stronger satisfaction where performance pay is prominent.
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Retirement Support — A 401(k) with company match and profit sharing strengthens long‑term savings potential. Feedback suggests tax‑advantaged accounts and, in some roles, day‑one eligibility add tangible value.
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Parental & Family Support — Priority access and discounted rates at the Dubuque HQ onsite childcare center directly support working parents. Family‑oriented perks complement the broader health and time‑off offerings.
Cottingham & Butler Insights
What We Do
Cottingham & Butler is the 31st largest insurance broker in the U.S. and a recognized leader in offering innovative property & casualty and employee benefit insurance solutions. The company is headquartered in Dubuque, Iowa, and employs over 1,200 employees across the U.S. Better Every Day. That's our promise to our clients. We deliver better advice, better service, and better ideas than our competitors. Every Day. It's a commitment to challenging conventional wisdom, innovating, improving how we serve our clients and growing as industry professionals. This approach has produced superior results for our clients, and a growth track record that has propelled us forward since 1887
