Third Party Supplier Oversight Manager
Please note this position is based in London and the successful candidate’s contractual location will be London; other locations cannot be considered.
About Us
At Aviva Investors, our expertise is in matching the right investment approach to each client’s unique needs. As the global asset management business of Aviva plc, we bring together our broad investment capabilities to deliver client-focused solutions worldwide. Managing £255 billion in assets, our 1,000-strong team across nine countries is brilliantly connected, collaborative and focused on delivering outcomes that truly matter.
Working together and acting responsibly are central to how we operate. We take time to understand what our clients want to achieve and design solutions that last, strengthening every portfolio with diverse perspectives and integrated thinking. Our long track record in sustainable investing reflects our commitment to doing the right thing for clients and communities alike.
Everyone at Aviva Investors plays a part in creating an exceptional client experience. With the scale and influence to make a real difference, we take our responsibility seriously. Join us and you’ll find an inclusive, supportive environment where your contribution is valued, high performance is recognised and you’re empowered to shape your development.
We are recruiting a Third Party Supplier Oversight Manager to join our Chief Operating Officer team. This is a great opportunity for someone with experience of managing third-party suppliers, service performance and contractual governance within a complex organisation. Reporting to Paul Brady, you will manage key supplier relationships supporting our Private Markets business, ensuring outsourced services meet contractual requirements, deliver value and operate within an effective risk and governance framework.
With a global remit spanning operations, transformation and technology, our Chief Operating Officer team helps ensure an exceptional client experience. Whether it is optimising key processes, managing relationships with strategic partners, launching innovative new products or onboarding clients seamlessly, every project is an opportunity to drive efficiency and innovation at scale.
A bit about the role
You will manage the day-to-day relationships and contractual governance arrangements for outsourced Private Markets service providers, including private markets provider(s) and other partners. You will monitor supplier performance against agreed service levels and key performance indicators, oversee queries and issues, and work with internal service leads to identify and resolve emerging concerns. You will also ensure supplier risks and controls are managed effectively, invoices and service credits are handled accurately, and appropriate governance reporting and meetings are in place. Through continuous improvement and constructive supplier engagement, you will help improve service quality, manage costs and deliver lasting value for Aviva Investors and its customers.
Skills and experience we’re looking for
Experience of managing third-party supplier relationships, contractual governance and service performance within a complex business environment.
Strong understanding of service-level agreements, key performance indicators, supplier invoices, contractual rate cards and service-credit arrangements.
Ability to identify, manage and escalate supplier, operational and service-delivery risks, ensuring appropriate controls and corrective actions are in place.
Strong stakeholder-management and communication skills, with the ability to build effective relationships across internal teams and external service providers.
A continuous-improvement mindset, with the ability to identify opportunities to enhance service quality, operating processes, costs and fees. A degree in business management or a similar subject may be beneficial, but equivalent relevant experience will also be considered.
What you’ll get for this role
Our purpose, with you today, for a better tomorrow, is a promise we make to our colleagues too. One of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague:
Competitive salary, depending on skills, experience and qualifications.
Discretionary bonus opportunity, depending on individual performance and Aviva Investors’ performance.
Generous pension scheme, with Aviva contributing up to 14%, depending on what you contribute.
29 days’ holiday plus bank holidays, with the option to buy or sell up to five days.
Aviva-funded private medical benefit to help you access expert support when you need it.
Up to 40% discount on Aviva products, plus a range of retailer discounts.
Up to £1,200 of free Aviva shares per year through our Matching Share Plan, as well as the opportunity to share in Aviva’s success through our Save As You Earn scheme.
Supportive policies, including parental and carer’s leave.
Flexible benefits to suit you, including sustainability options such as Cycle to Work.
The opportunity to make a difference through Aviva Communities and use three annual volunteering days to help others.
Aviva is for everyone
We’re inclusive and welcome everyone. We want applications from people with all backgrounds and experiences. Excited about the opportunity but not sure you tick every box? Even if you do not, we would still encourage you to apply. We also consider all forms of flexible working, including part-time arrangements and job shares.
Most of our people are smart working, spending at least 50% of their time in our offices each week. This combines the benefits of flexibility with meaningful time together with colleagues. To find out more, visit Working at Aviva.
We’d love you to submit your application online. However, if you require an alternative method of applying, please email [email protected]
Skills Required
- Experience managing third-party supplier relationships, contractual governance, and service performance in a complex business environment.
- Strong understanding of service-level agreements, key performance indicators, supplier invoices, contractual rate cards, and service-credit arrangements.
- Ability to identify, manage, and escalate supplier, operational, and service-delivery risks, with appropriate controls and corrective actions.
- Strong stakeholder-management and communication skills, including relationship building with internal teams and external service providers.
- Continuous-improvement mindset focused on service quality, operating processes, costs, and fees.
- Degree in business management or a similar subject.
- Contractual location in London.
What We Do
Welcome to Aviva Investors. The global asset manager that chooses integration. The future is full of questions. Only by working closely with our clients can we find the answers. That’s why we integrate our whole business around our clients – their goals, their values and the experience they have when they work with us. That’s why we start by listening closely and understanding their investment aspirations and concerns – from low prospective investment returns, to highly correlated asset prices; from the prospect of rising global interest rates, to the challenges and opportunities of market volatility. Through our vast collective industry experience, we’ve been through every market cycle, making us better prepared for the next one. Inspired by our deep client insight, we build solutions that aim to defy uncertainty, answering the questions that keep our clients awake at night. From large institutional investors to individuals saving for retirement, we work together to deliver meaningful outcomes, now and over the long run. That’s why we work hard to join the dots across asset classes to find the best investment ideas; why we break down barriers so our teams can connect seamlessly; and why we manage risk with discipline and rigour. By working in partnership, we bring components together in new ways to ensure our clients get the very best of our collective expertise with every investment. Please remember the value of an investment and any income from it can go down as well as up. Investors may not get back the original amount invested.
