Test Manager - 12mths Fixed Term Contract
Vix Technology USA
Help deliver the technology that keeps people moving. Vix Technology USA is looking for an experienced Test Manager to support our automated fare collection projects across North America and around the world.
Working with regional and international engineering and QA teams, you will lead testing across integrated hardware and software solutions. This is a role for someone who combines technical understanding with clear communication, confident customer engagement and a practical approach to delivering quality.
The role
You will develop an end-to-end understanding of our customers’ solutions and translate project requirements into effective test plans, selecting the right test cases for integration testing, user acceptance testing and commissioning. From planning through to completion, you will coordinate testing activities, manage defects and assess risks, helping teams make informed decisions about quality and readiness.
You will establish the time, resources and budget needed to deliver testing, securing management support and keeping stakeholders informed as work progresses. Your reporting will provide a clear picture of test execution, requirements coverage, defect status and performance against agreed quality criteria. You will also produce test completion reports that give customers and internal teams confidence in the results.
Collaboration is central to the position. You will bring together software and hardware engineering, Cloud Operations and Platform teams, commissioning colleagues, product owners and business users. Through regular discussions with project stakeholders, you will resolve issues, communicate priorities and support delivery decisions.
As a key customer contact, you will build relationships based on trust, transparency and mutual respect. You will discuss testing progress, customer issues and opportunities for improvement, while ensuring testing standards and procedures are documented, implemented and maintained throughout the project lifecycle.
Requirements
What you’ll bring
You will bring at least seven years of relevant testing experience, plus an additional three or more years as a Test Lead or Test Coordinator on IT or technology projects. Your background will include both hardware and software testing, test automation, and substantial experience coordinating UAT and working directly with customers.
You should hold a relevant certification, such as ISEB, ISTQB, Tricentis Tosca or a comparable qualification. Experience working in Agile environments, familiarity with CI/CD and confidence using tools such as Atlassian Jira would be advantageous. A bachelor’s or master’s degree in IT, Engineering, Technology, Economics or a related discipline—or an equivalent qualification—is also desirable.
We’re looking for someone who enjoys technology, approaches problems analytically and communicates clearly with technical and non-technical audiences. You will be comfortable working through ambiguity, taking initiative and building productive partnerships across teams and locations.
If you’re motivated by the opportunity to improve quality and help deliver customer solutions used in public transport, we’d like to hear from you.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
- Work From Home
Skills Required
- At least seven years of relevant testing experience
- At least three years as a Test Lead or Test Coordinator on IT or technology projects
- Experience testing both hardware and software
- Experience with test automation
- Substantial experience coordinating user acceptance testing
- Experience working directly with customers
- Relevant certification such as ISEB, ISTQB, Tricentis Tosca, or comparable qualification
- Experience working in Agile environments
- Familiarity with CI/CD
- Experience using Atlassian Jira
- Bachelor’s or master’s degree in IT, Engineering, Technology, Economics, related discipline, or equivalent qualification
- Clear analytical thinking and communication with technical and non-technical audiences
- Ability to work through ambiguity, take initiative, and build cross-functional partnerships
What We Do
Vix Technology has been designing, delivering, operating and maintaining some of the world's leading transit ticketing systems for the past 35 years. With customers in 200 cities across the globe, we are passionate about providing a better customer journey for passengers. Our innovative smart booking, ticketing and secure payment systems have helped make public transport more accessible and more cost effective to operate, and we continue to look ahead and shape the way transport moves for the future. Our teams launched the first smart card ticketing system in Hong Kong in 1997, and continued the pace with the first U.S. account-based fare collection system in Salt Lake City, Utah. We work with global transit operators to help improve their passenger journey, and we’re always looking for people who share our values to help deliver our next innovative solution. With more than 500 employees in offices across 10 countries, we’re diverse, global and excited to talk to you about our commitment to improve the customer journey.
