Silverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers, including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category.
Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security.
We're looking for an experienced technical writer passionate about helping users get the most out of their products and with a strong understanding of documentation best practices. The role involves close collaboration with cross-functional teams to create and maintain accurate, complete, and user-friendly documentation and microcopy for our software products.
Responsibilities- Owning and managing all the content needs for your product areas
- Writing help center articles, including conceptual guidance, technical procedures, best practices, and troubleshooting guides
- Helping users understand the value proposition of every aspect of Silverfort's platform
- Working with Product Managers, Engineers, and Designers to create concise, clear, and helpful microcopy
- Providing feedback on UX/UI in the product areas you are responsible for
- Creating in-app user assistance for Silverfort's features, including walk-me’s and sidebar content
- Helping define and maintain the technical writing team's style guide and other team assets
- Monitoring and responding to internal and external feedback channels to address customer needs and define content priorities
- Staying up to date with market trends and finding new ways to showcase content that fits our global audience
- 5+ years of experience in writing help center content and microcopy
- Write in mother-tongue English
- Demonstrate strong self-direction and accountability while managing and prioritizing tasks with input from outside stakeholders
- Knowledgeable in technical writing best practices and able to break down complex technical concepts into clear, concise, user-friendly content
- Have a “detective mindset” - are comfortable questioning assumptions, validating technical details, and testing things yourself
- Work well in a team while maintaining your independence
- Enjoy a dynamic environment and can manage your time efficiently
- Positive, naturally motivated, energetic, and a quick learner
- Experience in cybersecurity or identity security - an advantage
- Have a technical background - an advantage
- Experience in both SaaS and on-premise software documentation an advantage
Skills Required
- 5+ years of experience in writing help center content and microcopy
- Native (mother-tongue) English writing ability
- Strong self-direction, accountability, and prioritization skills
- Knowledge of technical writing best practices and ability to simplify complex technical concepts
- Detective mindset: question assumptions, validate technical details, and test independently
- Ability to work well in a team while maintaining independence
- Ability to manage time efficiently in a dynamic environment
- Positive, motivated, energetic, and quick learner
- Experience in cybersecurity or identity security
- Technical background
- Experience in both SaaS and on-premise software documentation
What the Team is Saying
Silverfort Compensation & Benefits Highlights
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Leave & Time Off Breadth — Generous time off spans paid holidays, wellness days, bereavement leave, and paid sick time from day one, with a flexible time off policy and quarterly companywide recharge days creating extended long weekends.
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Healthcare Strength — Comprehensive healthcare includes medical, dental, and vision coverage, alongside FSA, life and disability insurance, and pet insurance. Wellness support is reinforced with programs, fitness stipends, and a monthly reimbursement for personal care and wellness.
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Equity Value & Accessibility — Company equity is offered via stock options to all permanent employees, augmenting total rewards beyond base pay. Performance bonuses and a home-office stipend further strengthen the financial package.
Silverfort Insights
What We Do
Fueled by a belief that identity professionals deserve better, we found a way to break down the silos of identity security—eliminating the gaps and blind spots left behind by a patchwork of point solutions. The Silverfort Identity Security Platform is the first to deliver end-to-end identity security, protecting every identity in the cloud, on-prem, humans, machines, and everything in between. Our patented technology—Runtime Access Protection (RAP)—natively integrates with the entire IAM infrastructure, giving businesses visibility into all identities, analyzing every access, and extending active protection to resources that could not be protected previously—including NHIs, legacy systems, command line tools, and IT/OT infrastructure. It is easy to deploy and use, and doesn’t disrupt business operations, resulting in better security outcomes with less work. Silverfort is the identity security platform that both identity and security professionals deserve, earning the trust of more than 1,000 leading organizations, including several Fortune 50 companies.
Why Work With Us
We believe that our high retention rates stem from our employees’ confidence in their ability to develop and progress within the company. We prioritize a supportive and encouraging environment that fosters a positive people culture, enhancing employee satisfaction, engagement, and their desire to stay and grow with us.
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Silverfort Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Employees engage in a combination of remote and on-site work.
