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What We'll Bring:
Technical Content Developer - We are looking for a skilled and experienced Technical Writer to join our team. The ideal candidate will have a strong background in creating clear, concise, and engaging technical documentation, with a good understanding of eLearning modules and familiarity with modern documentation frameworks and tools.What You'll Bring:
Key Responsibilities:
- Create and maintain high-quality technical documentation including user guides, API documentation, installation manuals, and product help content.
- Collaborate with product managers, developers, and subject matter experts to gather information and ensure accuracy.
- Design and develop instructionally sound learning content including eLearning modules, instructor-led training, job aids, and assessments.
- Collaborate with subject matter experts (SMEs), product teams, and stakeholders to identify learning needs and define learning objectives.
- Develop content for various formats including video scripts, infographics, simulations, and microlearning.
- Evaluate and improve existing training programs based on learner feedback and performance metrics.
- Ensure accessibility and inclusivity in all learning materials.
- Manage multiple projects and timelines in a fast-paced environment.
- Work within structured authoring environments using DITA framework.
- Publish and manage content using Adobe Experience Manager (AEM) Guides.
- Format and style content using HTML and CSS as needed.
- Ensure consistency, clarity, and adherence to documentation standards across all deliverables.
- Participate in peer reviews and contribute to continuous improvement of documentation processes.
Good to Have:
- Experience with tools like AEM Guides, Oxygen, or similar.
- Experience in creating videos or eLearning modules.
- Understanding of Agile development processes.
- Exposure to localization and translation workflows.
Impact You'll Make:
Required Skills & Qualifications:
- 3-5 years of experience in technical writing, preferably in a software or technology environment.
- Experience with eLearning tools and instructional design principles.
- Working knowledge of DITA, HTML, and CSS.
- Familiarity with AEM Guides or similar content management systems.
- Excellent written and verbal communication skills.
- Strong attention to detail and ability to manage multiple projects simultaneously.
- Ability to work independently and collaboratively in a fast-paced environment.
- Experience in designing training for technical or software products.
- Certification in instructional design or related field is a plus.
TransUnion Job Title
Analyst, Applications DevelopmentTop Skills
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
