The Role
As a Technical UX Writer, document product features, write in-app guidance, advocate for users, and collaborate across teams to enhance user experience.
Summary Generated by Built In
ControlUp creates an autonomous workplace where the day runs itself.
We’re a leader in DEX, unifying digital employee experience and IT operations into one powerful platform built for modern workplace management. By combining real-time monitoring, automation, and proactive remediation, ControlUp enables IT teams to prevent issues before they impact employees, reduce operational complexity, and streamline IT environments, without the clutter of multiple tools. With ControlUp, IT works smarter, employees stay productive, and the workday runs itself. One platform. One powerful shift in how work flows.
No tool sprawl. No wasted time. No interruptions. Just technology that runs smoothly, so people can get on with work that matters.
We are looking for a talented and experienced writer with a solid technical background and native-level English. We need you to write documentation, in-app guides, UX text, error messages and tooltips, plus help to continuously improve our knowledge base. As a Technical Writer at ControlUp, you'll have direct impact on how users experience our products, both in the documentation and the UI.
What we bring:
- Opportunities for continued professional development and growth
- Flexibility, work-life balance & lots of professional support
- Global culture
- On-going training
Responsibilities:
- Document the features for your product areas.
- Collaborate with lots of different teams, including product managers, developers, support, customer success, marketing...pretty much everyone.
- Help manage the process in a task management tool with full visibility. Everyone has a stake in the docs, so you'll get lots of feedback. You'll need to balance requests with time-sensitive work.
- Write in-app guidance and walkthroughs.
- Advocate for the user with good UI text and UX suggestions.
Requirements:
- 3-5 years of technical and UX writing experience, preferably for a SaaS-based software company.
- You are not afraid of AI and are comfortable using it to draft documentation and improve text.
- Writing is your passion and your craft. You have native-level English and are an excellent editor.
- You understand UX and can advocate for the user by writing great guidance and UI text.
- You can prioritize projects, meet your deadlines, but also be flexible to align with company priorities.
- You love learning and set aside time for improving your knowledge of new tools, technologies, processes, etc
Nice to have:
- You're familiar with B2B monitoring systems.
- You can work in the command line, understand scripting language, and can find your way among Windows registry keys.
- You're willing to dive into JavaScript, HTML, and CSS.
Top Skills
AI
CSS
HTML
JavaScript
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The Company
What We Do
Today, millions of us work remotely, and we wouldn’t want it any other way. We’ve discovered that having more flexibility to work wherever and however we want frees us to bring our best at work and in life. ControlUp's Digital Employee Experience management platform empowers IT teams to make remote work simple and more reliable.
