Grow with us - Your Responsibilities:
Organize the management of responses an solutions to technical problems transmitted by the regions (field technicians, administrations, etc...)
Attributes and delegates technical resquests, ensure timely management and documentation of requests in appropriate systems
Manage operational technical support indicators and generates monthly report
Establishes and maintains interdepartmental relationships to ensure optimal collaboration for the proper management of requests
Carry out interviews, hiring and traning of the operational team for which she or he is responsible.
What will convince us:
Engineering Degree
Experiences or knowledge in bioprocess, bio-medical and/or pharmaceutical processes
Management experience is required for this position
Effective communication and interpersonal skills for collaborating with diverse stakeholders : Global Field Service and Operational teams, Quality departments
Fluency in spoken and written English (80% of exchanges and documentation are in English)
Willingness to travel occasionally.
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers
Top Skills
What We Do
Sartorius is a leading international partner of life sciences research and biopharmaceutical manufacturing.
We help our customers #SimplifyProgress from drug discovery to manufacturing so that more people can have access to better medicine. With this, we are #PartOfTheSolution in the fight against diseases worldwide.
With innovative laboratory instruments and consumables, the our Lab Products & Services division focuses on laboratories performing research and quality control at pharmaceutical and biopharmaceutical companies as well as academic research institutes.
The Bioprocess Solutions division, with its broad product portfolio focusing on single-use solutions, helps customers manufacture biotech medications, vaccines, and cell and gene therapies safely, rapidly, and economically.
Based in Göttingen, Germany, Sartorius also has a strong global reach with around 60 production and sales sites worldwide. We regularly expand our portfolio through the acquisition of complementary technologies.
In 2023, Sartorius generated sales revenue of around 3.4 billion euros. Currently, around 14,600 employees from around 110 nations are working for customers around the globe.
Join our team, partner or collaborate with us.
