STLabs is an AI service management platform that resolves employee requests end-to-end, grounded in a living model of the enterprise. This matters because we're able to resolve requests with full context - the people, systems, services, and policies that define how an organization actually runs. Requests that used to take days of back-and-forth resolve in minutes, right where employees already work.
The roleWe’re looking for a Senior Platform Software Engineer to build the systems, tooling, and internal platform that make engineers dramatically more productive.
This role sits at the intersection of:
Platform engineering
Developer experience (DevEx)
Infrastructure automation
Distributed systems
You’ll build the foundation that enables engineers to Ship faster, Deploy safely, Debug quickly & Operate confidently in production
This is a highly hands-on engineering role. You’ll write code, design systems, and shape how engineering works across the company.
What you’ll work onDeveloper Productivity & Internal PlatformBuild and evolve our internal developer platform (IDP)
Create self-service tooling that makes spinning up services, environments, and infrastructure effortless
Improve local development workflows, testing, deployment ergonomics, and developer feedback loops
Reduce operational friction through automation and platform abstractions
Design and maintain scalable CI/CD systems using GitHub Actions &Infrastructure-as-code workflows
Improve: Build times, Deployment reliability & Rollback and recovery systems
Create deployment workflows that are fast, observable, and boring in production
Design and operate cloud-native systems on AWS, EKS, Docker & Kubernetes
Improve platform scalability, resilience, and developer onboarding
Define service architecture and deployment standards across the engineering organization
Own observability across the platform using Datadog, Metrics, Logging and Distributed tracing
Build dashboards, alerts, and operational tooling engineers actually use
Improve reliability, performance, and operational visibility across services
Work across core infrastructure systems including: PostgreSQL, Kafka, Redis & Temporal
Partner closely with backend and AI engineers to improve platform usability
Establish engineering standards and platform best practices
Make infrastructure feel like a product, not a support function
Experience building Internal Developer Platforms (IDPs)
Experience in high-growth or early-stage startups
Experience with AI/ML infrastructure
Experience designing multi-service distributed systems
Most companies treat platform engineering as support.
We don’t. This team will define how every system is built, every engineer work and how fast we can ship. If we get this right, everything else gets easier.
As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. The reasonably estimated yearly salary for this role at is: $160,000—$250,000 USD.
Skills Required
- Experience building and operating production systems at scale
- Strong background in backend or infrastructure engineering
- Deep familiarity with cloud environments (AWS/GCP), containers, and distributed systems
- Experience with infrastructure as code (Terraform, Pulumi, etc.)
- Strong opinions on how developer platforms should work
- Ability to take ambiguous problems and turn them into clean systems
Standard Template Labs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Standard Template Labs and has not been reviewed or approved by Standard Template Labs.
-
Equity Value & Accessibility — Roles consistently highlight company equity and a generous options package as core to total compensation. Job materials frame offers as “competitive compensation, equity, and benefits.”
-
Healthcare Strength — Medical, dental, and vision insurance are explicitly listed as part of the package. Built In’s profile presents these as standard, company-provided coverage.
-
Leave & Time Off Breadth — Paid holidays and an unlimited PTO policy are called out among benefits. These time‑off elements signal breadth beyond basic statutory leave.
Standard Template Labs Insights
What We Do
We’re on a mission to reinvent IT Service Management from the ground up. In an industry dominated by outdated, bloated tools, we believe it’s time for a clean slate — modern, efficient, and built with the end-user in mind. Our goal is to create software that teams actually want to use — tools that accelerate productivity instead of slowing it down. With deep product expertise, strong backing, and a bold vision, we’re building a next-generation ITSM platform designed for the way companies work today and tomorrow. No legacy baggage. No compromises. Just smart, scalable, high-performance software that redefines what IT service can be.
Why Work With Us
Backed by leading investors, we're leveraging AI, graph-based architecture, and exceptional design to transform how enterprises manage and engage with their technology ecosystems.
Gallery
.png)
