- Build the School Success playbook: Operationalize the counselor journey (launch → activation → engagement → referral growth → retention) into templates, touchpoints, and routines CSMs can execute consistently.
- Create the data-driven foundation: Ensure the right tooling, metrics, and dashboards exist; make performance and account health visible and actionable for CSMs, managers, and leadership.
- Run referral-growth experiments: Design, execute, measure, and scale experiments across different school contexts.
- Improve cross-functional execution: Clarify handoffs and reduce operational gaps across Success, Growth, Sales, Product, Ops, and Clinical.
- Turn insights into systems: Stay close to counselors/CSMs, synthesize qualitative + quantitative inputs, and ship practical workflows and process improvements.
- 3–5 years of total professional experience, ideally including some combination of top-tier consulting + early stage BizOps / GTM Ops startup experience (Experience in Sales / Customer Success / Growth is a plus)
- Passionate about Mental Health and Education (formal experience nice-to-have, not a must)
- Track record of shipping 0-to-1 operating systems - playbooks, dashboards, pilots, or operating cadences built from scratch in a startup environment
- Demonstrated ability to own ambiguous workstreams end-to-end and translate goals into execution through data, experimentation, clear communication, and iteration
- Best-in-class analytical skills and metrics-driven thinking to drive every important diagnose performance, identify risks and opportunities, and inform decisions
- Based in New York or willing to re-locate - we work from our Marble office 3 days per week
- 🧭 Operationally excellent: Clear, linear communicator with an analytical, logical mind who gets things done
- 🏃Relentless drive: Operates with urgency and personal ownership; no task is too small and takes full responsibility for outcomes.
- ❔ Systems thinker: Thrives in ambiguity, cuts through complexity, spots non-obvious patterns, and gets quickly to root causes to drive action and get results.
- 🤝 Trusted Influence: Earns credibility quickly internally and externally and mobilizes people around action - from busy counselors to cross-functional internal teams
- 🔨 Bias toward execution: Moves and ships fast, iterates often based on learnings and evidence
What We Do
Marble Health is building the operating system for youth mental health. A platform that connects schools, therapists, health plans, and families - who all have incentives to provide truly effective care to kids struggling with their mental health. Our mission is simple but ambitious: make it dramatically easier for young people to get the mental health care they need, and provide the products that make that care truly effective - ultimately enabling a happier & healthier generation of young people. We’re reimagining how care can work when all the people who want to help are truly connected. Families, who are being devastated by this crisis; Schools, whose budgets are being affecting; Therapists, who want to help but struggle with the complexities of our healthcare system; and Insurance payers, who are paying the price when kids don't receive care. They all have incentives to fix this problem, but historically have been completely siloed. We're changing that. And we're not stopping there. We're also defining the new era of behavioral healthcare with AI at the center. We’re creating what we think of as a “therapist Ironman suite” — a set of AI-powered tools, support systems, coaching, and resources that make clinicians better at their work. We’re building AI capabilities to elevate care quality at scale, from assisting with documentation to providing real-time guidance during sessions. We’re exploring how AI can act as a therapy copilot for students themselves, giving them resources and support between sessions. By pairing a connected care network with cutting-edge AI, we’re aiming to set a new standard for how mental health care is delivered.
Why Work With Us
Our founders built unicorn behavioral health startup Headway, and our team shares a relentless drive, operational excellence, and a team-first mindset. We work closely with therapists, students, families, and schools — and are uniquely positioned to lead AI innovation in youth mental health care at scale.
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Marble Health Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We have a 3-day in person office policy: Monday, Tuesday and Thursday.
