- Installation, training and providing technical support to multiple level end users in diverse technical areas
- Provides exceptional support and service through highly engaging customer interactions while following corporate policy regarding authentication, data security and record retention.
- Ability to provide effective customer support through multiple communication channels, including chat, email, and telephone.
- Strong customer focus including multiple internet browsers packages
- Assist customers with training of product and services ordering, interpretation and site navigation.
- Provide hardware configuration analysis, diagnostics, troubleshooting and support.
- Effectively troubleshoot and resolve web-based applications including browser configuration.
- Research order requests to ensure timely delivery to our customers.
- Contact customers to respond to inquiries, status and escalation outcome.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the approved CRM (Salesforce).
- Perform other duties as assigned.
Qualifications:
- Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units)
- 1 year customer service in technical contact center environment or equivalent training (2 years preferred)
- Internet Connectivity Customer Service is a plus.
- Background of the US Insurance industry preferred.
- Analytical and can quickly learn process and product specifics as well as adapt to constant changing processes and tasks.
- Self-motivated with positive attitude. Ability to follow strict guidelines and standard operating procedures a MUST.
- Must have the ability to work quickly in a fast-paced environment; work well as a team member and work well independently.
- Excellent written and verbal communication.
- Excellent customer service skills.
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
- Excellent in multi-tasking.
- No attendance issues.
- Willing to work on shifting schedules and work on Philippine Holidays and/or render overtime when necessary.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
Skills Required
- Bachelor's degree or completion of at least 2 years of college (no incomplete units)
- 1 year customer service in a technical contact center environment or equivalent training (2 years preferred)
- Experience using CRM (Salesforce) to record customer interactions
- Excellent written and verbal communication skills
- Strong customer service skills and ability to multi-task
- Ability to troubleshoot web-based applications, browser configuration, hardware configuration, and diagnostics
- Ability to quickly learn and apply enterprise AI tools and technologies
- Ability to follow strict guidelines and standard operating procedures
- Willingness to work shifting schedules, Philippine holidays, and render overtime when necessary
- Background in US insurance industry
- Internet connectivity customer service experience
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
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