About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for a Senior Technical Support Engineer to join our team. This is an on-site role based in Wroclaw, reporting to the Manager, Technical Support within the Support department. A Senior Technical Support Engineer serves as a high-level technical expert who resolves complex customer issues, ensures the reliability and performance of Zscaler solutions. The role’s overall impact is to strengthen customer trust, reduce downtime, and help customers achieve secure, effective use of Zscaler’s cloud security platform.
What you’ll do (Role Expectations)
- Provide second line phone/email consultation to independently debug complex security/network problems
- Work with Engineering and assist the customer with testing or troubleshooting
- Reproduce customer issues to verify problems and provide feedback to Engineering and Operations team
- Create entries in our technical support online database to document any incident resolution that is not found in our knowledge base
- Promote a team environment by assisting and contributing to fellow Zscaler employees whenever necessary to enhance the professional development of everyone
Who You Are (Success Profile)
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
- You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
- You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
- You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand.
What We’re Looking for (Minimum Qualifications)
- 1+ years of experience with Networking
- Network transformation technologies such as MPLS, SD-WAN or WAN Optimization
- The ability to read packet captures
- Troubleshooting knowledge, design and implementation experience
What Will Make You Stand Out (Preferred Qualifications)
- A background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, and VPNs
- A vendor certification such as CCNA or equivalent
- A detailed working knowledge of web based security and network infrastructure, Security Proxies, such as NGFW, SSL/IPSec VPNs, and Firewalls
#LI-MM8
#LI-HYBRID
Zscaler’s salary ranges are benchmarked and determined by role and level. The range displayed on this job posting reflects the minimum and maximum target for new hire base salaries for this position across all Poland locations. Individual pay placement within this range is determined based on objective, gender-neutral criteria including job-related skills, relevant experience, and education or training. The base salary range listed for this full-time position excludes commission/bonus/equity (if applicable) and benefits.
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler's hybrid working model and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Skills Required
- 1+ years of experience with Networking
- Experience with network transformation technologies such as MPLS, SD-WAN or WAN Optimization
- Ability to read packet captures
- Troubleshooting knowledge, design and implementation experience
- Background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, and VPNs
- Vendor certification such as CCNA or equivalent
- Detailed working knowledge of web-based security and network infrastructure, Security Proxies, NGFW, SSL/IPSec VPNs, and Firewalls
Zscaler Compensation & Benefits Highlights
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Healthcare Strength — Multiple medical plan options (Anthem and Kaiser, including HSA), virtual primary care, Lyra mental‑health support with TELUS EAP, fertility and gender‑inclusive care, and a cancer‑care navigation program are included. Dental (Delta Dental) and vision (VSP) coverage round out a broad health offering.
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Leave & Time Off Breadth — Hybrid work and “flexible time off” for most salaried roles are provided alongside paid sick, bereavement, military leave, and company holidays. The approach is designed to allow time away without a preset cap for eligible employees.
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Retirement Support — A 401(k) through Fidelity includes a company match up to $5,000 per year. Company‑paid life, AD&D, and disability insurance add financial protection alongside retirement savings.
Zscaler Insights
What We Do
Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Why Work With Us
Our impact comes from how we work—every day, in every decision, as one team. Our values and leadership principles are more than words; they're our operating system. They fuel a culture of execution where trust, transparency, and accountability help us deliver meaningful results for our customers, colleagues, and our company. www.zscaler.com/culture
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Zscaler Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
