Technical Support Engineer

Posted 3 Days Ago
Be an Early Applicant
Shenzhen, Guangdong
Hybrid
Mid level
Automotive • eCommerce • Hardware • Music • Retail • Software • Wearables
We believe sound is the most powerful force on earth.
The Role
Provide technical support, training, and certification for authorized repair vendors and dealers; handle escalations, track and report issues, perform onsite troubleshooting, and respond to off-hours needs by phone and email.
Summary Generated by Built In

At Bose Corporation, we believe sound is the most powerful force on earth — and for over 60 years, we have been a company built on innovation, excellence, and independence. Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound. 

  

Today, Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions, we are shaping the future of audio technology, automotive, luxury, and premium experiences. We invite you to join us in this transformation. 

Job Description

Duties and Responsibilities

Train and certify and provide technical support for authorized repairing vendors of Audio product. Handle escalations, questions and concerns from dealers/customers, tracking and reporting of the same. Provide related service reports to the immediate supervisor. Provide onsite troubleshooting and problem resolution for dealers/customers when necessary. Reliably respond to off-hours needs (evenings and weekends) by phone and email. All other duties as specified by immediate supervisor.

Qualifications

Minimum Education/Experience:

Major in Electronic Technology or related, with a minimum of 3 years’ experience in Technical Support of audio/electrical products.

Special Skills Required:

Excellent communications skills and well written in English. Strong knowledge of audio consumer industry.

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.

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The Company
HQ: Framingham, MA
2,900 Employees
Year Founded: 1964

What We Do

At Bose Corporation, we’re powered by our legendary brands — Bose, McIntosh, and Sonus faber — bringing together more than 175 years of combined technical expertise, craftsmanship and artistry. Founded by Dr. Amar Bose, our company is driven by purpose and devoted to advancing what’s possible in audio — creating transformative experiences in the home, on the go, and on the road.

Why Work With Us

At Bose Corp., we’re united by a simple belief: sound is the most powerful force on earth. It moves us, focuses us, connects us. It’s why we exist to invent—advancing science and art—to deliver transformative experiences. Join us to invent what’s next—and unleash the power of sound, together. Let’s Make Waves.

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Bose Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: 3 days a week
Company Office Image
HQFramingham, MA HQ
Atlanta
Seoul, Korea
Lisbon, Portugal
Stuttgart, Germany
Tokyo, Japan
Detroit, MI
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