To support this growth, we're seeking an IT Support Engineer to join our team in Belgium (Grembergen, Ghent area).
In this role, you'll troubleshoot customer environments using our extensive lab, equipped with technologies supported by Lansweeper - including Windows, Linux, Unix, macOS, IBM, Chrome OS, Active Directory, VMware, AWS, Azure, and more.
Lansweeper provides continuous learning opportunities through Pluralsight and other tools, so you'll gain in‑depth knowledge of our product and use cases. You'll have the guidance, resources, and technical depth to thrive while contributing to a trusted SaaS platform used by 25,000+ global customers.
Challenge
The main challenges you'll face are:
- Troubleshooting complex and diverse IT environments across hybrid infrastructures.
- Reproducing and diagnosing issues efficiently using our internal lab setup.
- Maintaining excellent communication with technical users through clear written documentation.
Key Responsibilities
- Analyze and troubleshoot a wide variety of technical support issues from customers worldwide.
- Assist IT users in reproducing and solving technical cases using Lansweeper in our lab setup.
- Advise IT professionals on best practices and efficient solutions.
- Document, evaluate, and continuously improve the quality of technical solutions.
- Communicate mainly via email (limited phone support).
- Occasionally adapt your schedule to help support our global customer base.
- Keep technical documentation up to date in Confluence.
- Participate in internal or customer‑facing projects (e.g., forum/community initiatives).
- Contribute to process and product improvements that enhance the customer experience.
Key Requirements
Hard skills:
- 3+ years' experience in IT support (L1-L3).
- Proven experience in networking and operating systems such as Windows, Unix, or Linux.
- Hands‑on with virtualisation (VMware), Active Directory, and cloud platforms (AWS/Azure).
- Basic understanding of Jira and Confluence.
- Ability to create SQL reports and scripts.
Soft skills:
- Analytical and proactive problem solver.
- Positive mindset and team player who enjoys collaborating with colleagues.
- Quality‑driven and comfortable learning new technologies quickly.
Our Offer
- Competitive salary according to industry benchmarks
- Benefits: health insurance, paid time off, retirement contribution, and wellness support
- Career growth & learning opportunities in a fast‑scaling global tech company
- Hybrid flexibility: Austin‑based, with at least 2 days per week in the office
- Supportive, international, and collaborative team culture
- Occasional international travel (including Belgium HQ) for collaboration and training
Company Info
Lansweeper is the Technology Asset Intelligence platform that transforms raw asset data into trusted, actionable insights - spanning hardware, software, cloud, IoT, and OT.
With a single solution, organizations gain full visibility across their technology estate, empowering IT, security, operations, and finance teams to make smarter, faster decisions.
We help our customers:
- Tame hybrid infrastructures
- Manage compliance risks
- Reduce complexity by delivering timely, accurate visibility and seamless integration into their ecosystems
From universal asset discovery to AI‑powered intelligence, Lansweeper delivers clarity and confidence to organizations worldwide.
Our culture is built on four values:
- One Team - united across boundaries
- We Care - customers and people at the center
- We Grow - learning, sharing, improving
- We Deliver - focusing on what truly matters
Team Info
You'll join the Support Team, working closely with other Support Engineers, Product Specialists, and Customer Success colleagues across EMEA and North America.
Team size: ±10 engineers based in Belgium and remote across Europe.
Call to Action
Ready to join us? Click Apply Now or share this opportunity with someone in your network who'd be a great fit!
US: Diversity Statement - Equal Employment Opportunity
It is Lansweeper's policy to provide equal employment opportunity to all applicants and employees. Lansweeper disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws.
Top Skills
What the Team is Saying
What We Do
Managing a technology estate has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what device?’
CIO's, CTO's, IT managers, ... have to make decisions that are often based on scattered, out of date, and incomplete data sources. How can you effectively manage the technology assets of an organization, if you’re not 100% sure of what assets you have to manage in the first place?
This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges companies face every day.
Centralized technology asset intelligence enables every stakeholder who needs insights into your company’s IT landscape to speak the same language. Connecting and centralizing asset data to collaborate across silos, locations, and departments is essential.
Eliminate the blind spots from your environment and discover assets you didn't even know about. Lansweeper provides you the means to achieve complete visibility into your IT, centralized into one solution, helping you gain an in-depth understanding of your entire IT estate.
Lansweeper creates a substantial reduction in the measure of time IT teams would ordinarily spend on routine, yet key assignments, such as network discovery, inventory, software distribution, licensing and updates. This task automation is critical for organizations with restricted staff and IT spending plans. Reveal needless expenses, support budgeting decisions, and manage your IT cost-effectively with Lansweeper
The basic premise of good cybersecurity is that you can’t protect what you can’t see. So the critical first step when it comes to basic cyber hygiene is to maintain visibility of your IT environments and develop the relevant daily routines to inspect and verify.
Why Work With Us
We are on a mission. How about you?
We don't over promise, We Deliver! We empower courageous and the adventurous. The eager to learn and the keen to grow. The inventive and the exceptional. The misfits and the perfect fits. Together, we're writing our visionary story of ambition, growth, and top-notch tech.
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Lansweeper Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
