Technical Support Engineer - Industrial Placement (12-months)

Posted Yesterday
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London, England
In-Office
Internship
Cloud • Hardware • Security • Software
Our mission is to protect people and places in a privacy-sensitive way.
The Role
As an Industrial Placement in Technical Support Engineering, you'll troubleshoot complex tech issues, assist customers with system design, and collaborate with teams on projects.
Summary Generated by Built In
Who We Are
Designed with simplicity in mind, Verkada's six product lines — video security cameras, access control, environmental sensors, alarms, workplace, and intercoms — provide unparalleled building security through an integrated, cloud-based software platform. Over 33,500 organizations, including 96 companies in the Fortune 500, across 93 countries worldwide trust Verkada as their physical security layer for easier management, intelligent control, and scalable deployments. Founded in 2016 with more than $700M in funding raised to-date, Verkada has expanded rapidly with 15 offices and 2,200+ full-time employees.
About The Role

Ready to dive into the world of smart tech and help build the future of IoT? As an Industrial Placement on our Technical Support Engineering team, you won't be grabbing coffee or shadowing others. Our interns are at the forefront of our team, tackling real-world challenges alongside our full-time engineers. Based onsite in our London office, you'll work with cutting-edge, cloud-managed IoT technology, helping our enterprise clients with everything from troubleshooting to system design.

This industrial placement is your chance to make a real impact, build valuable technical skills, and jumpstart your career in a dynamic, high-tech environment.

What You'll Do
  • Troubleshoot and Innovate: Solve complex network, hardware, and software issues for the Verkada platform
  • Be an Expert: Provide customers with best practices for system design and integration
  • Communicate with Impact: Clearly explain technical concepts to customers both verbally and in writing
  • Own the Problem: Take charge of customer issues from start to finish, ensuring a successful resolution
  • Team Up: Collaborate with our Engineering and Product teams to test new products and identify bugs
  • Share Knowledge: Create content for our Knowledge Base to help others
  • Hands-on Projects: Get involved with lab testing and various team projects
What You Bring
  • University students seeking a Sandwich year/ Industrial Placement who are working towards a Bachelor’s or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity
  • Coursework with a focus on computer networking, Linux, computer systems, Python or other coding language
  • Ability to communicate complex technical matters both orally and in writing
  • Demonstrated problem-solving skills and attention to detail
  • Ability to work within a team environment
  • Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
  • Must be willing and able to work onsite five days per week.
Industrial Placement Perks & Benefits
Our benefits and perks programs include, but are not limited to: 
  • Kitchen filled with drinks and snacks & daily food allowance at the office
Additional Information 
  • We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.
Verkada Is An Equal Opportunity Employer

As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

Your application will be handled in accordance with our Candidate Privacy Policy. 

Top Skills

Linux
Python

What the Team is Saying

Maddie Ondrejech
Jane Wang
Max Shen
Avia Weinstein
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The Company
HQ: San Mateo, CA
2,000 Employees
Year Founded: 2016

What We Do

Verkada is the world’s largest cloud-based B2B physical security platform, offering a seamless blend of tech and safety. With six product lines — video security cameras, access control, environmental sensors, alarms, workplace systems, and intercoms — all integrated on one cloud platform, Verkada is designed for simplicity and scalability. Our real-time insights help organizations keep their spaces safe and comfortable while taking swift action to minimize security risks, workplace hassles, and costly inefficiencies.

Founded in 2016 and backed by over $460M in funding, we’ve grown fast, with 16 offices spread across four continents, 2,000+ employees, and 26,000+ customers in 85+ countries — including 82 of the Fortune 500.

Created by Stanford computer scientists and security experts, alongside Cisco Meraki’s co-founder and COO Hans Robertson, Verkada calls San Mateo, CA home. We also have offices in Salt Lake City, Tampa, Phoenix, Austin, London, Sydney, Taiwan, New York, Philadelphia, Toronto, Mexico City, Seattle, Tokyo, and Korea.

Why Work With Us

Verkada’s products start with safety – video security cameras, door-based access control and alarms, and extend to operations, environmental sensors, visitor and mailroom management.

All of our products can be accessed within one cloud ecosystem, bringing the intuitive and easy-to-use nature of consumer security products to the levels of scale

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Verkada Inc Offices

OnSite Workspace

At Verkada, we have a thriving onsite culture with a world-class Workplace Team committed to designing innovative spaces that spark creativity.

Typical time on-site: None
HQSan Mateo, CA
SG
AU
Austin, TX
Mexico City
Hanyang, KR
Kraków, PL
London, UK
Philadelphia, PA
Salt Lake City, UT
St. Petersburg, FL
Sydney, NSW
Phoenix, AZ
Tokyo, JP
Xinyi District, Xinyi District
Learn more

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