Jobs at Assurant

Business Systems Analyst supporting global sourcing operations through enterprise platform configuration, workflow execution, system testing, UAT, and process automation. The role translates business requirements into functional solutions, drives system enhancements, and partners with technical and business stakeholders to improve efficiency. Key platforms include ServiceNow and Oracle, with exposure to AI-enabled tools, Agile delivery, platform upgrades, and procurement technology.

Leads digital performance measurement, analytics, reporting, conversion optimization, experimentation, attribution, and customer journey analysis across global digital platforms. Builds executive dashboards, identifies experience and funnel improvements, establishes KPI and governance frameworks, and translates complex data into business recommendations. Partners with Marketing, Product, UX, Technology, and Analytics teams while managing and mentoring Marketing Analysts.

Investigates and resolves executive-level customer escalations across written, social media, regulatory, and legal channels. The role manages multiple cases, analyzes risk, proposes settlements, drafts correspondence, tracks escalation data, produces reports, and communicates with internal and external stakeholders. It also identifies process improvements and supports customer experience initiatives. An ACA license must be acquired and maintained, and the schedule includes a mandatory Saturday shift after training.

Apoyar la atención y seguimiento de solicitudes de centros de servicio y call center, actualizar información en sistemas, gestionar casos y reportes operativos y brindar soporte a procesos para asegurar una excelente experiencia al cliente.

Supervise and develop an executive escalation and customer response team. Establish escalation standards, monitor contact center performance, track productivity metrics, create BI reports, coach employees, manage performance plans, coordinate with stakeholders, support implementations, and recommend process improvements. The role also ensures policies, documentation, systems, training, employee engagement, and customer satisfaction objectives are maintained.

Lead FP&A activities including budgeting, forecasting, variance analysis, and performance reporting. Build financial models, dashboards, and executive presentations. Partner with finance, accounting, and business leaders to deliver insights, support strategic decisions, improve processes, and maintain reporting consistency for Renters Solutions products and clients.

Designs, develops, tests, deploys, and maintains scalable enterprise software applications and services using .NET, C#, SQL Server, Azure, and related technologies. Responsibilities include system design, troubleshooting complex issues, code reviews, Agile collaboration, backlog refinement, effort estimation, production support, and mentoring junior engineers. The role emphasizes clean, testable code, distributed systems, secure coding, cloud and microservices development, and CI/CD practices.

Lead development of persuasive B2B proposals and sales enablement content by translating complex technical and business information into clear, differentiated narratives. Manage RFP responses, create pitch decks, one-pagers, case studies, and executive summaries. Collaborate with sales, product, legal, and SMEs to gather inputs, manage versions and feedback, and optimize a centralized content library for reuse across industries and buyer personas.

Assesses and resolves insurance claims, including complex cases, escalated complaints, and fraud investigations. Supports team scheduling, administration, email management, quality reviews, service levels, and continuous improvement. Acts as a subject matter expert, guides colleagues, and helps onboard and train new team members. Requires fluent Dutch, strong English communication, customer service experience, organizational skills, and confidence handling escalated situations.

Prepare and maintain balance sheet reconciliations, perform analytical reviews, investigate variances, and support aging analysis. Drive process improvements and automation, partner with stakeholders, maintain documentation and compliance with GAAP and company policies, and participate in system integrations and transformation initiatives. Support timely management reporting and adhere to close timelines.

Develop and maintain Power BI reports, dashboards, visualizations, and SQL-based reporting datasets. Analyze operational, financial, sales, and business data to identify trends, resolve discrepancies, validate data quality, and provide actionable recommendations. Partner with stakeholders to gather requirements, support reporting enhancements, automate processes, and communicate insights. The role also provides end-user support and participates in Agile project activities.

Monitors customer service quality through call reviews, provides structured operator feedback, and develops operational and behavioral training. Partners with leadership on initiatives to improve KPIs such as average handle time and first-call resolution. Identifies process improvement opportunities, analyzes operational indicators, prepares reports, and supports campaigns and engagement initiatives focused on customer experience, efficiency, and continuous improvement.

Leads supply chain performance management and financial control initiatives. Governs cost, productivity, service, quality, and inventory KPIs; develops Power BI and Excel dashboards; monitors budgets, forecasts, and variances; supports performance reviews, inventory close, and financial reporting; ensures data integrity across ERP, WMS, and reporting systems; and drives continuous improvement and efficiency initiatives.

The provided posting contains company and culture information but does not include specific responsibilities, qualifications, technologies, compensation, travel, or clearance requirements for the Associate Business Systems Coordinator role.

Manages mobile reverse-logistics supply chain operations, including procurement, distribution, inventory control, product flow, labor efficiency, KPI and SLA reporting, process improvement, vendor coordination, safety, and team leadership. Oversees supervisors and inventory-control personnel, maintains inventory accuracy, supports new customer acquisition and model introductions, and develops training, documentation, and operational standards. The role requires onsite leadership in a high-volume logistics, distribution, or manufacturing environment.

Field-based Account Manager responsible for managing OEM client relationships and dealer networks across the UK. Support programme delivery for warranty and retention products, drive product attach rates, deliver commercial objectives and KPIs, prepare meeting materials, liaise with operations to meet SLAs, identify and resolve issues, and contribute to commercial reviews and new product rollouts.

Provide security and compliance support by responding to incidents, participating in security and compliance audits, enforcing privacy/confidentiality policies, maintaining threat and regulatory awareness, and supporting security controls and processes across IT systems.

Perform and manage periodic access reviews for Assurant applications, collect and validate user access evidence, support internal/external audits, assist IAM provisioning/de-provisioning and least-privilege enforcement, monitor security telemetry, participate in incident response, risk assessments, projects, and reporting to maintain compliance with regulatory frameworks.

Assess, register and process mechanical breakdown insurance claims using automotive technical expertise. Diagnose failures, validate repair scope and costs, negotiate with repairers, respond to policy and claims queries, resolve complaints, maintain accurate documentation, and collaborate with dealers, repair networks and internal teams to meet service levels and KPIs.

Manage end-to-end insurance and warranty claims, including lodgment, adjudication, case management, settlements, customer inquiries, complaints, and administrative tasks. Provide timely service by phone and email, resolve claims efficiently within regulatory and delegated-authority requirements, meet service-level KPIs, and collaborate with team members and suppliers.