Jobs at Assurant

Leads end-to-end analytical projects, transforming complex data into actionable recommendations for executives, business partners, and clients. Builds predictive models using regression, forecasting, classification, segmentation, and related techniques. Develops Power BI and Fabric assets, supports data governance, modernizes reporting, mentors analysts, communicates insights, and delivers advanced analytics products that improve decisions, operations, customer experience, and growth.

Lead performance marketing and account-based marketing programs that drive awareness, qualified pipeline, customer acquisition, and revenue growth. Develop and optimize paid media campaigns, audience targeting, ABM initiatives, budgets, and investment plans across digital channels. Use analytics to improve ROI, collaborate with sales and marketing stakeholders, manage agencies and vendors, evaluate marketing technologies, and support campaign measurement and reporting across an enterprise environment.

Monitors and evaluates customer service calls, identifies quality deficiencies through root cause analysis, and develops coaching, tools, job aids, and action plans to improve performance. Partners with training, management, clients, and quality teams on calibrations and KPI results. Provides statistical analysis of error patterns, reviews claim decisions, conducts side-by-side and silent monitoring, and maintains productive relationships while meeting deadlines in a metric-driven environment.

Supports account managers serving mortgage servicing clients by organizing account materials, maintaining trackers, preparing meeting content, analyzing performance and operational data, researching industry topics, and tracking follow-ups. The intern will also complete a structured 12-week business project with defined deliverables and a capstone presentation. Responsibilities include process improvement, stakeholder coordination, confidential information handling, reporting, and participation in professional development activities.

Supports Marketing Services project intake, planning, prioritization, delivery oversight, workflow governance, reporting, and process standardization. Maintains project plans, tracks milestones and risks, facilitates meetings, analyzes bottlenecks, and recommends process improvements. Uses approved AI tools, dashboards, templates, and automation to reduce manual work and improve visibility. Produces actionable reporting on project volume, cycle time, aging work, prioritization, and compliance while applying responsible AI practices.

Leads international supply chain strategy and operational excellence across third-party logistics, repair, warehousing, transportation, and technology networks. Manages suppliers, contracts, SLAs, KPIs, implementations, cost optimization, performance improvement, and cross-regional standardization. Partners with Operations, Procurement, IT, Finance, Quality, and senior leadership to launch new providers and systems, analyze costs and service metrics, resolve operational issues, and improve supply chain efficiency across wireless, mobility, and electronics operations.

Manages Assurant’s global web ecosystem through CMS publishing, content governance, localization, SEO, accessibility, quality assurance, analytics support, and digital operations. The role supports digital experience initiatives such as personalization and experimentation, partners with global stakeholders and vendors, improves publishing processes, and contributes to scalable, measurable, and reliable web experiences.

Supports manufacturing quality and operations management systems through process validation, Gage R&R, data analysis, audits, CAPA, root-cause analysis, and continuous improvement. The role maps processes, identifies workflow improvements, trains personnel on quality tools, tracks program metrics, and ensures adherence to quality, safety, and environmental standards. It is an onsite position in Lewisville, Texas, requiring collaboration with production and other departments.

Assists Compliance activities including due diligence, compatibility analysis for clients, partners, and employees, policy and regulatory adherence, personal data mapping under Brazil’s LGPD, and the creation and maintenance of dashboards and reports tracking risk and compliance indicators.

Supports administration, maintenance, configuration, and enhancement of the BlackLine platform, including account reconciliations, transaction matching, reporting, user access, and close processes. Provides troubleshooting, documentation, audit support, and performance reporting while ensuring internal control compliance. Collaborates with accounting, internal controls, and IT teams to resolve issues and improve or automate finance processes.

Leads administration, configuration, support, and enhancement of BlackLine finance systems, including reconciliations, transaction matching, reporting, permissions, and close processes. Partners with accounting, controls, and IT teams; resolves issues, maintains documentation, supports audits and SOX compliance, monitors reconciliation performance, and drives process improvement and automation. The role also provides user support, evaluates platform releases, and leads small projects or mentors junior staff.

Leads Assurant’s global trade compliance program across import, export, sanctions, customs, and international trade regulations. Oversees classifications, country-of-origin determinations, customs valuation, export controls, restricted-party screening, licensing, audits, risk assessments, remediation, training, and compliance governance. Advises executive and business leaders, manages customs brokers and service providers, identifies duty mitigation opportunities, and leads a small trade compliance team supporting global technology, mobile device, repair, refurbishment, and logistics operations.

Provides administrative and customer-facing support to sales teams by managing payments, returns, orders, customer communications, records, marketing communications, and cross-functional issue resolution. The role supports sales process optimization, continuous improvement, customer experience, and team coverage while developing sales expertise through shadowing. It requires advanced Excel skills, strong communication, organization, problem-solving, and relationship-building abilities.

Leads enterprise strategy, governance, performance, and relationships for outsourced TPA claims programs. Oversees vendor accountability, claims quality, compliance, financial performance, audits, escalations, contracts, and continuous improvement across products and jurisdictions. Manages claims and vendor oversight leaders, partners with executive stakeholders, and provides strategic direction on complex claims, reserves, settlements, litigation, and operational risks.

Manages regional client accounts and assigned programs, driving performance, relationship growth, training, compliance, promotions, and customer experience improvements. The role analyzes competitive conditions, reports ROI and program results, develops strategies with client leadership, resolves service issues, and communicates marketing plans. It is remote, ideally based in Philadelphia, with responsibility across several northeastern and mid-Atlantic states and up to 75% travel.

Manages regional client relationships and assigned programs, driving performance, training client teams, monitoring compliance and ROI, executing promotions, analyzing competition, and resolving service issues. The role develops strategies to achieve program goals, communicates results to stakeholders, and serves as Assurant’s primary client contact across Illinois, Indiana, Michigan, and Minnesota. It is remote but requires up to 75% travel.

Leads end-to-end customer experience transformation initiatives, from current-state assessment through implementation and measurement. Analyzes customer and business data, designs future-state journeys, develops business cases and success metrics, leads pilots, drives adoption, identifies AI-enabled innovation, and influences cross-functional teams and senior stakeholders to deliver measurable outcomes.

Analyze business, operational, financial, market, consumer, competitive, and portfolio data to generate strategic insights and recommendations. Monitor KPIs, profitability, growth, and P&L impact while identifying risks and opportunities. Lead reporting automation, visualization, and continuous analytical process improvements to support strategic decision-making and enhance customer experience.

Lead accounting operations, reconciliations, cash application, financial reporting, audit support, and accounting controls. Review offshore partner work, investigate operational issues, perform root-cause analysis, and recommend process improvements. Support client implementations, Guidewire conversion, Oracle initiatives, automation, AI-enabled solutions, and reporting enhancements while partnering with business stakeholders and leadership.

Manage month-end accounting, journals, accruals, reconciliations, financial reporting, revenue recognition, invoicing, receivables, budgeting, forecasting, and variance analysis. Partner with finance, operations, and retail stakeholders across Australia and New Zealand to provide commercial insights, resolve financial issues, improve controls, and enhance reporting processes. This is a 10-month fixed-term hybrid role based in Truganina.