Technical Support Analyst

The Company

Windcave is a global leader in payment technology, offering a unified platform that consolidates all payment solutions into a seamless ecosystem. Operation in 42 countries with offices in 13 locations, we process billions of transactions annually, providing businesses with a comprehensive payment solution through a single provider. Our team of over 450 professionals supports more than 57,000 merchant locations globally, driving innovation and ensuring scalability in a fast-paced, tech-driven environment. Join us to shape the future of global payments and experience the cutting edge of financial technology. 

What's On Offer?

We are looking for a Permanent, Full-Time Technical Support Analyst. The emphasis for this role is on Customer Support, Technical Analysis, and Detail Orientation.

Key Responsibilities:

• Contribute and deliver high quality technical support to the Windcave customers through thorough analysis of technical problems.
• Communicate with external customers to provide meaningful analysis of issues, provide articulated and meaningful insights to on-going problems.
• Provide project support for implementation strategies; work closely with project leads to provide high quality project delivery with specific time frames.
• Incident management/notification analysis and response. Information feedback/feed forward.

Skills & Experience:

• Proficient oral and written communication skills
• Multi-lingual skills preferred
• Strong telecommunication skills required
• Experience with technology or technology support preferred
• Customer Service experience preferred
• Willingness and enthusiasm to learn new systems
• Ability to develop knowledge and applying new skills
• Motivation to be a team player
• High commitment to focus and detail orientation
• Legal right to work in the Malta (no sponsorship required)

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification or criteria. At Windcave, we are dedicated to building a diverse and inclusive workplace and culture, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Why Windcave

We are one of the leading players in the Fin-Tech industry, but more than that, we are a brilliant place to work. Our Team is at the centre of what we do. As such, we constantly look for ways to make you comfortable and support your wellbeing and development. We offer career development opportunities and a vast room for progression in your role or the opportunity to diverge into other roles in the future if you so wish.

Culture and Benefits:

• Competitive base salary
• Team building social activties throughout the year
  
• Quarterly team lunches
  
• Excellent internal progression opportunities
• Performance rewards

Diversity and Inclusion

We recognize the importance of equal representation and believe that there is a place for everyone at Windcave. We actively seek to ensure that candidates and employees of different race, gender, sexual orientation and religion are given room to shine.

Recruitment Process

We review applications on an individual basis. If you seem like a good fit, we will arrange a Video Interview. If the initial call was a success we will arrange a interview in our Malta office with the CEO. This is an opportunity for you to see if you would love to work with us and for us to see if you could become a part of the team. We value open and honest conversations and are committed to making you feel as comfortable as can be throughout the entire process. Depending on the role you are applying for, you might be required to complete some form of assessment.