About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
We are looking for a Technical Success Manager to join our Customer Success Organization. This is role based in Italy, reporting to the Sr Director of Technical Success Management.
You will guide customers through their Zero Trust journey as the central post-sales point of contact, helping customers adopt and maximize Zscaler's solutions to secure their digital transformation objectives. Your role centers on providing expert advice, building relationships, and ensuring successful solution adoption.
What you’ll do (Role Expectations)
Understand customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction
Build relationships with stakeholders, conduct reviews, and identify growth opportunities
Anticipate challenges, provide proactive recommendations, and mitigate risks
Maintain deep understanding of Zscaler products and contribute to internal and customer-facing Knowledge Base best practices
Collaborate with Sales, Support, and Product teams to deliver a seamless customer experience
Who You Are (Success Profile)
You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
What We’re Looking for (Minimum Qualifications)
5+ years of experience in customer-facing roles with a blend of technical expertise and account management
Demonstrated experience with product feature implementations and best-practice adoption
Experience with operating systems such as Linux, Unix, and Free BSD
Experience troubleshooting network issues and familiarity with tools such as Ping, Traceroute, and MTR
Knowledge of protocols including HTTP, SMTP, FTP, and DNS
What Will Make You Stand Out (Preferred Qualifications)
- Experience running discovery discussions, building High/Low level design, and managing large-scale deployments or migrations
- In-depth understanding of enterprise networks and hands-on experience with cloud security technologies like SASE, SSE, and ZTNA
- Experience with open-source system administration and authentication protocols such as SAML, LDAP, and OAuth
#LI-Hybrid
#LI-MP1
Zscaler’s salary ranges are benchmarked and determined by role and level. The range displayed on this job posting reflects the minimum and maximum target for new hire base salaries for this position across all Italy locations. Individual pay placement within this range is determined based on objective, gender-neutral criteria including job-related skills, relevant experience, and education or training. The base salary range listed for this full-time position excludes commission/bonus/equity (if applicable) and benefits.
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler's hybrid working model and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Skills Required
- 5+ years of experience in customer-facing roles with technical expertise and account management
- Demonstrated experience with product feature implementations and best-practice adoption
- Experience with operating systems such as Linux, Unix, and Free BSD
- Experience troubleshooting network issues with tools like Ping, Traceroute, and MTR
- Knowledge of protocols including HTTP, SMTP, FTP, and DNS
Zscaler Compensation & Benefits Highlights
-
Healthcare Strength — Multiple medical plan options (Anthem and Kaiser, including HSA), virtual primary care, Lyra mental‑health support with TELUS EAP, fertility and gender‑inclusive care, and a cancer‑care navigation program are included. Dental (Delta Dental) and vision (VSP) coverage round out a broad health offering.
-
Leave & Time Off Breadth — Hybrid work and “flexible time off” for most salaried roles are provided alongside paid sick, bereavement, military leave, and company holidays. The approach is designed to allow time away without a preset cap for eligible employees.
-
Retirement Support — A 401(k) through Fidelity includes a company match up to $5,000 per year. Company‑paid life, AD&D, and disability insurance add financial protection alongside retirement savings.
Zscaler Insights
What We Do
Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Why Work With Us
Our impact comes from how we work—every day, in every decision, as one team. Our values and leadership principles are more than words; they're our operating system. They fuel a culture of execution where trust, transparency, and accountability help us deliver meaningful results for our customers, colleagues, and our company. www.zscaler.com/culture
Gallery
Zscaler Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
