As an IT Support Engineer, you’ll play a key role in keeping Dynatrace running smoothly day to day. You’ll support our teams by solving technical issues, improving how we work, and making sure our tools and environments work, both for in office and remote staff members.
You’ll be working as part of a global IT team, but with a strong local presence in Sydney. It’s a hands-on role where no two days are quite the same, from troubleshooting devices to helping roll out new technology across the business.
What you’ll be doing
- Provide end-to-end support for IT incidents, service requests, and problems, ensuring people get back up and running quickly
- Support employees via chat, tickets, email, and video, delivering a great support experience
- Set up, maintain, and troubleshoot laptops, mobile devices, and peripherals (Mac and Windows environments)
- Keep our meeting rooms and collaboration tech (e.g. Zoom Rooms) running reliably
- Get involved in local and global IT projects like hardware rollouts, office moves, and new tech deployments
- Create and maintain clear documentation to help scale knowledge across the team
- Contribute ideas to improve processes and the overall workplace tech experience
- Around 1–2 years+ experience in IT support, helpdesk or a similar role
- A strong customer-first mindset and clear communication skills
- Confidence troubleshooting issues and a willingness to learn on the go
- Hands-on experience with Windows and/or MacOS environments and Microsoft 365
- Familiarity with tools like ServiceNow or Jira (or similar ticketing systems)
- Exposure to device management tools such as Intune, Autopilot, JAMF, or SCCM
- Ability to work both independently and as part of a global, distributed team
- A flexible approach, with willingness to occasionally support across time zones
At Dynatrace, we’re building a culture where people can do their best work. You’ll join a supportive, collaborative environment where your ideas are valued and your growth is encouraged.
You can expect:
- A friendly, inclusive team with a strong sense of ownership
- The chance to work with modern tools and technologies
- Opportunities to learn, grow, and build your career in IT
- A workplace that values balance, flexibility, and wellbeing
Skills Required
- 1-2 years experience in IT support, helpdesk or similar role
- Hands-on experience with Windows and/or MacOS environments and Microsoft 365
- Familiarity with tools like ServiceNow or Jira
- Exposure to device management tools such as Intune, Autopilot, JAMF, or SCCM
What the Team is Saying
Dynatrace Compensation & Benefits Highlights
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Leave & Time Off Breadth — The package includes paid time off, parental leave, quarterly company‑wide Wellness Days, and volunteer time off; U.S. materials also describe an “unlimited PTO” model.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is paired with mental‑health support via an Employee Assistance Program, with U.S. pages emphasizing strong health benefits.
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Retirement Support — U.S. offerings highlight a 401(k) retirement plan and broader retirement savings support that contribute to long‑term financial security.
Dynatrace Insights
What We Do
Dynatrace lets customers understand their business like never before, so they can see beyond the complexity, find and fix problems faster and automate manual tasks with Al — so they can focus on what truly matters: running their business.
Why Work With Us
In a world that runs on software, our Al-driven insights cut through the noise, allowing you to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Our culture, fueled by curiosity, openness, and authenticity, drives our pursuit of innovation and excellence in crafting the Dynatrace platform.
Gallery
Dynatrace Teams
Dynatrace Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.
