Technical Project Manager

The ideal candidate is equally comfortable in a technical design discussion, a customer QBR, and a career conversation with a team member.

• Own end-to-end delivery of projects/releases — on-time, first-time-right, and within the agreed cost, timeline, and scope.
  
• Drive project and release planning, including work breakdown, estimation, resource planning, dependency mapping, and risk-adjusted scheduling.
  
• Track and manage scope changes with disciplined change control; balance customer asks against commercial and timeline commitments.
  
• Proactively identify delivery risks and drive mitigation before they become escalations.
  

• Define, track, and report quality metrics (defect density, leakage, first-time-right rate, SLA adherence, velocity/predictability).
  
• Institutionalize first-time-right practices: reviews, definition of done, test coverage, and release readiness gates.
  
• Drive continuous improvement through retrospectives, root-cause analysis, and measurable corrective actions carried into subsequent releases.
  

• Build and deepen relationships with customer stakeholders at working and leadership levels; act as a trusted delivery partner, not just a status reporter.
  
• Own the cadence of customer communication — Weekly Status Reports (WSR), Monthly Business Reviews (MBR), and Quarterly Business Reviews (QBR) — with crisp, data-backed narratives on progress, risks, and value delivered.
  
• Build deep business and domain knowledge of the customer and the projects under the client portfolio; use that context to anticipate needs, shape solutions, and identify growth opportunities.
  
• Manage expectations transparently — communicate early on risks, trade-offs, and course corrections.
  

• Ensure adherence to organizational delivery standards, processes, and governance frameworks across all projects.
  
• Maintain rigorous delivery hygiene: minutes of meetings, action-item tracking to closure, and up-to-date RAID logs (Risks, Assumptions, Issues, Dependencies).
  
• Provide accurate and timely internal reporting — project health, margins, utilization, staffing, and escalations — to delivery leadership.
  
• Work in synergy with support functions (HR, Talent Acquisition, Finance, IT, Operations) for staffing, invoicing, compliance, and enablement needs.
  

• Manage, mentor, and grow a team of 15–18 engineers and leads — spanning goal setting, regular 1:1s, performance management, and career development conversations.
  
• Build individual upskill plans aligned to project needs and career aspirations; track progress and create stretch opportunities.
  
• Develop a leadership pipeline by identifying and grooming leads and anchors within the team.
  
• Foster a culture of customer-first, ownership, accountability, and continuous learning; manage performance issues early, fairly, and constructively.
  
• Drive team engagement, retention, and recognition.
  

• Participate credibly in solution and architecture discussions; challenge estimates and technical approaches where needed.
  
• Translate business requirements into technical direction for the team, and technical constraints into business language for the customer.
  
• Stay current with engineering practices (Agile/Scrum, DevOps, CI/CD, cloud, and AI-assisted development) and drive their adoption where they improve delivery outcomes.
  

• 8–10 years of overall experience in IT services, with at least 3–4 years managing delivery and teams of 12+ members.
  
• Strong techno-functional profile: an engineering background with hands-on technical experience earlier in the career, now combined with delivery and domain depth.
  
• Proven track record of on-time, within-budget delivery across multiple releases or projects.
  
• Demonstrated experience running customer governance cadences (WSR/MBR/QBR) and managing senior client stakeholders.
  
• Solid command of estimation techniques, release planning, quality metrics, and delivery governance artifacts (RAID logs, MoM, action trackers, status dashboards).
  
• Experience with Agile/Scrum and hybrid delivery models; working knowledge of tools such as Jira, Azure DevOps, or equivalent.
  
• Strong people-management credentials: performance management, upskilling, career development, and conflict resolution.
  
• Excellent written and verbal communication — able to produce crisp executive-level reporting and lead difficult conversations with confidence and empathy.
  

• PMP, PRINCE2, CSM/PSM certification.
  
• Exposure to AI-assisted delivery practices and productivity tooling.
  
• Domain exposure (e.g., energy/utilities, real estate, or public sector).
  
• Experience contributing to presales, account growth, or delivery excellence initiatives.
  

• Bachelor's degree in Engineering / Computer Science or equivalent; MBA or equivalent management qualification is a plus.