Technical Manager-Nairobi

• Oversee daily technical operations, including the installation, maintenance, troubleshooting, servicing, and performance of vehicle tracking and fleet management systems.
  
• Ensure timely, accurate, and quality installation of GPS tracking devices, fuel monitoring systems, dash camera and other telematics equipment in line with customer requirements and company standards.
  
• Develop, implement, and continuously improve Standard Operating Procedures (SOPs), technical standards, and operational processes to enhance efficiency and service quality.
  
• Plan, coordinate, and monitor technical assignments and installation schedules to ensure completion within agreed timelines, quality standards, and Service Level Agreements (SLAs).
  
• Lead, supervise, and provide technical guidance to technicians and installation teams, ensuring effective resource allocation, productivity, and accountability.
  
• Establish clear performance targets and Key Performance Indicators (KPIs) for the technical team, conduct regular performance reviews, and implement corrective measures where necessary.
  
• Identify technical skills gaps and strengthen staff capacity through coaching, training, continuous learning, and professional development.
  
• Ensure compliance with company policies, occupational health and safety procedures, and technical standards while promoting teamwork, discipline, and a customer-focused culture.
  
• Manage and optimize the utilization of technical tools, equipment, vehicles, and inventory to support efficient technical operations.
  
• Conduct quality assurance checks and random inspections of completed installations and maintenance work to minimize errors, repeat visits, and customer complaints.
  
• Coordinate with Sales and Customer Service departments to facilitate smooth customer onboarding, installation planning, and effective service delivery.
  
• Oversee technical support services, ensuring customer technical issues are properly recorded, tracked, investigated, and resolved within agreed SLAs.
  
• Provide technical guidance and support on GPS tracking devices, telematics systems, vehicle tracking platforms, fuel monitoring, CANBUS integration, and related technologies.
  
• Investigate recurring technical failures, identify root causes, and implement sustainable corrective and preventive solutions.
  
• Escalate complex technical issues to regional technical teams where necessary, ensuring timely resolution.
  
• Monitor the reliability and performance of fleet tracking and telematics solutions, including device connectivity, GPS accuracy, data transmission, and overall system functionality.
  
• Collaborate with IT and software teams to resolve platform-related challenges and ensure seamless integration of hardware and software solutions.
  
• Evaluate emerging technologies and recommend improvements that enhance product reliability, operational efficiency, and customer experience.
  
• Maintain up-to-date knowledge of developments in GPS tracking, IoT, vehicle diagnostics, fuel monitoring, and fleet management technologies to support innovation and continuous improvement.
  
• Perform other related duties as assigned by supervisor
  

·         Bachelor's Degree in Auto Electrical Engineering or any related field.

·         A minimum of 5 years' relevant technical experience, with at least 2–3 years in a supervisory or management position.

·         Experience in GPS tracking, vehicle telematics, fleet management systems, automotive electronics, or IoT solutions.

·         Proven experience managing technical teams and field operations.

·         Strong understanding of vehicle electrical systems, GPS devices, sensors, and communication technologies.

·         Experience in technical troubleshooting and service delivery management.