Technical Implementation Manager

About Truv:

Truv is revolutionizing the financial data landscape as the safest and most reliable API platform for payroll account access. Our solutions power income & employment verification, direct deposit switching, and beyond. Backed by $30M from Kleiner Perkins and NYCA, we're taking on a $2B legacy market with innovation and customer-centricity. Led by veterans from Apple, Carta, Venmo, MX, and Okta, we're building the future of financial data access.

Position overview:

We are seeking a Technical Implementation Manager to lead the successful deployment and integration of our solutions for enterprise clients. This role bridges technical expertise with project management to ensure smooth implementations while driving customer time-to-value and satisfaction.

Core Responsibilities

• Own end-to-end technical implementation projects for customers and platforms
• Lead technical discovery sessions to understand customer requirements and technical environment
• Design implementation approaches that align with customer architecture and business needs
• Identify and mitigate project risks and dependencies proactively
• Manage multiple concurrent implementation projects across various stages
• Guide customers through technical integration process, including API implementations
• Review customer technical specifications and provide implementation guidance
• Troubleshoot technical issues during implementation and testing phases
• Validate customer integrations against best practices and requirements
• Create and maintain technical documentation for implementations
• Develop repeatable implementation processes and templates
• Serve as primary technical point of contact during implementation phase
• Coordinate cross-functional resources including engineering, product, and customer success teams
• Lead regular project status meetings with customer technical teams
• Manage customer expectations and maintain clear communication channels
• Partner with Customer Success teams to ensure smooth transition post-implementation
• Escalate technical blockers and provide solutions to internal and external stakeholders

Preferred Experience

• Previous work with enterprise integration platforms or middleware
• Familiarity with common enterprise systems (CRM, ERP, HRIS)
• Experience with project management tools (Jira, Microsoft Project, etc.)
• Background in technical consulting or professional services
• Knowledge of agile methodologiesExperience with change management processes

Technical Skills

• Strong technical aptitude and problem-solving abilities
• Understanding of database concepts and data modeling
• Familiarity with coding/scripting (Python, Java, SQL, etc.)
• Experience with API testing tools and methodologies
• Knowledge of system architecture principles

Soft Skills

• Excellent project management and organizational abilities
• Strong written and verbal communication skills
• Ability to explain technical concepts to various audiences
• Detail-oriented with strong documentation skills
• Proactive problem-solving approach
• Leadership and stakeholder management capabilities

Success Metrics

• Implementation project completion rates and timelines
• Customer time-to-value metrics
• Implementation quality and defect rates
• Customer satisfaction scores during implementation
• Documentation quality and completeness
• Process improvement contributions
• Resource utilization efficiency
• Knowledge base contributions

What We Offer

• Competitive base salary
• Performance bonus opportunities
• Comprehensive benefits package including:
• Health, dental, and vision insurance
• 401(k) matching
• Stock options/equity
• Professional development budget
• Certification support
• Remote work flexibility
• Career growth opportunities
• Work with cutting-edge technology
• Collaborative team environment

Impact Potential

• Shape implementation best practices and methodologies
• Influence product development through implementation insights
• Build scalable processes for company growth
• Drive customer success through technical excellence
• Mentor junior implementation team members

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.