Jobs at Truv

Lead the user experience for consumer and client-facing products, partnering with product managers, designers, and engineers. Responsibilities include design sprints, user research, journey mapping, wireframing, prototyping, stakeholder reviews, and delivering high-quality mobile and web experiences. The role advocates for users, uses research and data to guide decisions, incorporates feedback, monitors design trends, and manages multiple priorities in a fast-paced environment.

Designs, implements, optimizes, and tests cloud-based server-side software in Python. The role includes developing unit and integration tests, applying DevOps practices with AWS and Docker, supporting CI/CD workflows, and potentially working with data parsing, public API reverse engineering, PostgreSQL, Django, network protocols, and web or mobile technologies. This is a hybrid position based in Santiago, Chile, requiring three days per week in the office.

Design, implement, and test cloud-based server-side software in Python. Optimize code performance, maintain unit and integration tests, and apply DevOps practices using AWS, Docker, and CI/CD. Preferred experience includes reverse engineering public APIs, PostgreSQL, Django ORM and DRF, network protocols, and web and mobile technologies.

Design, implement, and test cloud-based server-side software in Python. Optimize code performance, maintain unit and integration tests, and work with AWS, Docker, DevOps, and CI/CD tools. Preferred experience includes reverse engineering public APIs, PostgreSQL, Django ORM and DRF, network protocols, and web or mobile technologies.

Lead the Data Sources product roadmap for document parsing, fraud detection, and bank aggregation. Drive metrics (parse accuracy, fraud catch rate, connection success, SLAs), write specs, engage clients, mentor PMs/engineers, and represent the platform externally. Prioritize document types, extraction models, reliability, and scalability to improve conversion, client satisfaction, and operational efficiency across mortgage, tenant screening, and government use cases.

Serve as the primary technical advisor for government accounts post-sale: lead onboarding, design and integration, execute technical account plans, deliver training, monitor usage/health, drive adoption and advocate customer needs to Product and Engineering.

The Lead Product Manager will optimize lending products by collaborating across teams to enhance verification processes and improve borrower experiences, focusing on execution and data-driven decision making.

Triage and resolve customer support tickets for an API-driven fintech product, collaborate with product and engineering on feature requests, improve help center content, lead technical projects and reporting, and manage escalations to ensure SLA, CSAT, and TTR goals.

Manage MyTruv's consumer app social presence across YouTube, TikTok, and Instagram. Plan, package, and post content, engage with comments and DMs, coordinate with UGC creators, grow and nurture community, and relay audience insights to growth and product teams.