Technical Implementation Manager

Access Softek is looking for a Technical Implementation Manager to join our remote Implementation Team.

In this role, you’ll work closely with credit unions and banks to integrate our online banking and mobile platforms, managing projects from contract to launch to ensure seamless implementation. This role blends project management with hands-on technical integration. You’ll get ongoing training and support every step of the way.

Position: Full-time, remote, with preferred US EST working hours (flexible between EST and PST).

As a Technical Implementation Manager you will:

• Lead and manage multiple projects with different clients simultaneously
• Communicate proficiently about our banking software and apps by having a deep understanding of our products and processes
• Train banks and credit unions on our mobile and online technology while communicating technical concepts at an appropriate level
• Track project statuses, meeting deadlines, and launching new products
• Install, configure, test and maintain mobile and online banking application software, developed and supported by our company based on MS Windows Server, SQL server and .Net platform
• Perform basic QA tests after the installation and/or implementation of changes
• Examine technical server logs to troubleshoot and problem-solve issues across a software stack
• Continuously test, troubleshoot and solve problems throughout the project (both technical and conceptual) 
• Coordinate integrations with third party financial services
• Ensure the highest levels of systems and infrastructure availability
• Coordinate with our product managers, software technicians, other implementation managers, development team, and tech support to ensure successful implementations
• Proactively work towards fast & efficient projects, keeping our clients happy

Requirements include:

• Solid IT Implementation project management skills
• Ability to establish good working relationship with customers
• Ability to work both collaboratively and independently
• Proven working experience in installing, configuring and troubleshooting Windows/ IIS based environments
• Experience with virtualization and containerization (e.g., AWS, VMware)
• Solid networking knowledge (OSI network layers, TCP/IP)
• Solid troubleshooting ability
• Experience working within change management processes
• Technical aptitude and an ability to grasp complex technical concepts
• Multitasking skills
• Strong organizational skills; an ability to prioritize effectively and multitask
• Excellent communication skill
• English Advanced

Desirable but not required:

• Project Management experience
• Experience with various mobile phone platforms, especially iOS and Android
• Knowledge of US banking system
• Experience in securely working with financial data
• Training experience
• Experience with Jack Henry Symitar banking platforms and PowerOn Repgen code
• Expertise in managed software working with clients installed in a Single Tenant or Multi Tenant mode
• Software development exposure

Compensation, benefits, and perks:

• Work from anywhere in the world.
• Flexible working hours.
• Experienced development teams.
• Long-term employment.
• Paid vacation and days off on national holidays.
• Paid sick leave and internal medical insurance policy.
• Compensation for training and additional education.
• Community of practice, regular knowledge sharing among colleagues.
• Internet compensation (50$ per month).
• Home office equipment (computer, additional monitor, etc.), if necessary.
• And other benefits, described in detail in the Staff Handbook.

About the Company:

Access Softek is an established software company with 30 years of industry experience. Our apps are in use by over 400 financial institutions, helping them to reach millions of members and shape communities across the country.

Our team members enjoy a supportive yet fast-paced challenging environment. Come work for a company where every voice is heard and every idea encouraged.