Technical Implementation Manager (Remote, US)

What you can expect working with us:

You will rewrite a massive industry with 10000s of businesses

You will be introducing technology to the moving industry, an industry previously untouched by software. By working with our customer base, you will provide them more time, revenue, and speed – radically uplifting the entire moving experience for everyone in the world. We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people.

You will likely determine the fate of our company.You will likely determine the fate of our company. As one of Supermove's technical implementation managers, you will scale our product to thousands of companies. You have big upside if we execute well, and we can't do this without you.

You will work with a smart and action-oriented team. At Supermove, we are trying to do what's nearly impossible – to create an enduring and iconic company. We are relentless and ambitious with all of our goals. We move extremely quickly, and prefer to iterate rather than deliberate. We always operate with full trust and transparency, knowing that our top priority is to achieve our vision to the best of our ability.

As a part of our Customer Success team, you will actively manage and drive successful implementations across a portfolio of moving companies and play a key role in deploying our software. The team consists of exceptional customer leads who partner closely with the largest and most successful moving companies in the United States to ensure they are maximizing the incredible value of our software. You will directly influence the company's continued success.

Quick facts:

• We closed our series A round in 2022 raising $18M led by a16z - read more about it here.
• We are a 40 person team of Pinterest, Asana, Google, and Uber alums.
• We close new customers every week and we work with some of the largest companies in our industry
• We handle millions of dollars of moves each month and we're on track to 3x in a single year.

Required:

• You truly believe in our vision
• 3+ years of experience in a customer-facing technical role (e.g., technical implementation, solutions engineering, or customer success).
• Experience with SaaS implementations and proficiency in managing multiple projects at once.
• Proficiency with Excel and strong general technical/data savviness.
• Experience working with APIs and basic integration tools like Zapier.
• Familiarity with project management and collaboration tools to manage customer onboarding and internal collaboration.
• Proven ability to communicate effectively with both technical and non-technical stakeholders.




Preferred:

• Experience with SQL or database querying to assist in troubleshooting and reporting.
• Familiarity with agile methodologies and iterative development processes.
• Prior experience in customer onboarding in SaaS environments is a plus.

What we expect from you:

• Build workflows and customize customer product environments using in-app tools
• Master product knowledge to provide optimal solutions based on customer needs
• Work with Excel-like tools to help customer configure billing & basic reporting
• Set-up automated workflows through tools like Zapier 
• Configure and troubleshoot basic API integrations and resolve submission issues.
• Collaborate with technical teams to develop and deliver solutions based on customer requirements, translating customer issues into detailed specifications.
• Analyze, troubleshoot, and proactively resolve issues with customers, driving forward solutions to completion.
• Manage multiple projects simultaneously, ensuring high attention to detail and customer satisfaction.

Traits we look for:

• Incredibly curious and empathetic: You care deeply about customer needs and enjoy solving complex problems
• Adaptable and resilient: You understand that change is the only constant in a startup, and you embrace it
• Strong communicator: You have experience translating technical issues into clear, actionable solutions, both verbally and in writing.
• Self-starter: You see a problem and take ownership to solve it
• Comfortable working remotely: You excel in managing your time independently and collaborating with teams across time zones.

Benefits:

Market comp, medical, vision, dental.

Remote work environment.

Timeline:

We move quickly, with a simple process.

Initial HR screen, Hiring Manager interview, Case study, and then a three hour virtual onsite interview with the Customer Success Leadership Team.