About the role
As a Senior Technical Consultant, you will deliver business-critical CCH software installations, upgrades and server migrations within customer-managed IT environments.
This is a hands-on technical role suited to someone with strong Microsoft SQL Server, T-SQL and Windows infrastructure experience who enjoys solving complex technical challenges.
You will work directly with customers to ensure successful project delivery, minimise operational risk and provide expert technical guidance throughout implementation and migration activities.
While experience with CCH products is beneficial, it is not essential. We are looking for strong technical problem solvers with the ability to learn new technologies quickly.
The role includes planned evening and occasional weekend work to support customer deployments outside of core business hours.
Key Responsibilities
- Deliver software installations, upgrades and server migrations from planning through to completion.
- Install, configure and troubleshoot Microsoft SQL Server environments.
- Perform database backup, restore and migration activities.
- Use T-SQL to investigate and resolve database and application issues.
- Troubleshoot Windows Server, authentication, permissions, networking and application deployment issues.
- Support and diagnose issues within Citrix, Remote Desktop Services (RDS) and Azure Virtual Desktop environments.
- Analyse Windows, application and SQL Server logs to identify root causes.
- Use PowerShell and other automation tools to support delivery and troubleshooting activities.
- Work directly with customer IT teams and third-party providers to resolve technical issues.
- Ensure appropriate recovery and rollback procedures are in place for all business-critical work.
- Produce clear technical documentation and handover materials.
- Contribute to process improvements, automation initiatives and knowledge sharing.
Essential Skills & Experience
- Significant experience within IT infrastructure, technical support or application support environments.
- Strong knowledge of Microsoft Windows Server.
- Strong Microsoft SQL Server administration and T-SQL skills.
- Experience with SQL Server backup, restore and database migration.
- Ability to troubleshoot and write diagnostic SQL queries.
- Experience supporting and troubleshooting business-critical applications.
- Experience with Citrix, RDS, Azure Virtual Desktop or similar technologies.
- Solid understanding of networking, authentication, permissions and application dependencies.
- Experience using technical logs and diagnostic tools to investigate incidents.
- PowerShell or similar scripting experience.
- Ability to work independently and make sound technical decisions under pressure.
- Strong customer-facing communication skills.
- Flexibility to support agreed evening and weekend work requirements.
Desirable Skills & Experience
- C# and .NET development or code-review experience.
- Software development background.
- Experience diagnosing application issues through source code, logs and database analysis.
- Advanced SQL Server performance tuning and administration.
- Experience developing automation or diagnostic tooling.
- Knowledge of Wolters Kluwer CCH products or similar professional services software.
Key Behaviours
- Strong analytical and problem-solving skills.
- Ownership and accountability for delivering results.
- Calm, methodical approach in high-pressure situations.
- Curiosity and persistence when investigating unfamiliar issues.
- Commitment to continuous learning and development.
- Collaborative approach with strong knowledge-sharing habits.
- Professional and confident customer communication.
- Good judgement in managing technical risk, escalation and recovery planning.
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Skills Required
- Significant experience in IT infrastructure, technical support, or application support environments
- Strong knowledge of Microsoft Windows Server
- Strong Microsoft SQL Server administration and T-SQL skills
- Experience with SQL Server backup, restore, and database migration
- Ability to troubleshoot and write diagnostic SQL queries
- Experience supporting and troubleshooting business-critical applications
- Experience with Citrix, Remote Desktop Services, Azure Virtual Desktop, or similar technologies
- Understanding of networking, authentication, permissions, and application dependencies
- Experience using technical logs and diagnostic tools to investigate incidents
- PowerShell or similar scripting experience
- Ability to work independently and make sound technical decisions under pressure
- Strong customer-facing communication skills
- Flexibility to support agreed evening and weekend work requirements
- C# and .NET development or code-review experience
- Software development background
- Experience diagnosing application issues through source code, logs, and database analysis
- Advanced SQL Server performance tuning and administration
- Experience developing automation or diagnostic tooling
- Knowledge of Wolters Kluwer CCH products or similar professional services software
Wolters Kluwer Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wolters Kluwer and has not been reviewed or approved by Wolters Kluwer.
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Leave & Time Off Breadth — Time away benefits are positioned as broad, spanning vacation and sick time plus paid holidays and other covered leave types. Paid parental and caregiver leave, bereavement leave, and a volunteer day contribute to a more comprehensive time-off offering.
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Retirement Support — Retirement support is framed as meaningful through access to a 401(k)/retirement plan paired with company matching and additional contribution features in some descriptions. This is reinforced by mentions of profit sharing and other long-term savings-oriented programs.
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Parental & Family Support — Family-oriented support stands out through adoption assistance and paid parental leave provisions. These benefits are described alongside other caregiver supports that extend beyond basic leave categories.
Wolters Kluwer Insights
What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide. Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
