The Role
Provide first-line desktop support by troubleshooting hardware, software, printers, and network connectivity (LAN/Wi‑Fi/VPN). Manage IT asset inventory, install and maintain operating systems and standard applications, assist users with email and login issues, escalate to L2 when needed, log incidents in the ticketing system, and deliver status reports to the IT supervisor.
Summary Generated by Built In
1.Incident Management:
Respond to and resolve desktop support tickets within the defined SLA.
Provide first-line support for hardware, software, and peripheral issues.
Escalate unresolved issues to the L2 engineer or relevant teams.
2.Hardware and Software Support:
Perform basic troubleshooting of desktops, laptops, printers, and peripherals.
Install, configure, and maintain operating systems and standard software
applications.
Replace or repair hardware components as needed.
3.User Support:
Assist users with login issues, software installations, and basic application
troubleshooting.
Provide support for email configuration and access.
Guide users on IT policies and best practices.
4.Asset Management:
Maintain inventory of IT assets such as desktops, laptops, and peripherals.
Perform routine health checks of IT equipment.
5.Network Connectivity:
Troubleshoot basic network connectivity issues, including LAN, Wi-Fi, and
VPN.
Support basic configuration of network printers.
6.Documentation and Reporting:
Log and document all incidents and resolutions in the ticketing system.
Provide daily and weekly status reports to the IT supervisor.
Skills Required
- Respond to and resolve desktop support tickets within defined SLA
- Provide first-line support for hardware, software, and peripherals
- Troubleshoot desktops, laptops, printers, and peripherals
- Install, configure, and maintain operating systems and standard software applications
- Replace or repair hardware components as needed
- Assist users with login issues, software installations, and basic application troubleshooting
- Support email configuration and access
- Maintain inventory of IT assets and perform routine health checks
- Troubleshoot basic network connectivity issues including LAN, Wi‑Fi, and VPN
- Support basic configuration of network printers
- Log and document incidents and resolutions in the ticketing system
- Provide daily and weekly status reports to the IT supervisor
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The Company
What We Do
Indus Systems and Services Pvt Ltd is a trusted provider of Hybrid IT Infrastructure and Cyber Security solutions with over 25 years of experience. They empower businesses with cutting-edge IT solutions, including Hybrid Cloud Infrastructure and BCP-DR Automation, to drive efficiency and foster innovation. Their expertise spans diverse sectors including pharmaceuticals, telecom, BFSI, retail, and fintech, delivering tailored solutions from planning to managed services.
