We’re looking for a Technical Customer Support Representative to join Procore’s Customer Support department. In this role, you’ll utilize your strong problem-solving and people skills to support a product that impacts how communities’ hospitals, homes, sports stadiums, and schools worldwide are built. You will help save our customers time and resources via first-contact resolutions, giving our clients the confidence to understand, use, and evangelize Procore's platform.
As aTechnical Customer Support Representative, you’ll partner with Subject Matter Experts and internal departments to resolve customer problems and manage cases to the point of resolution. Use your troubleshooting, communication, and multitasking skills to deliver a best-in-class customer experience across telephone, chat, and email channels. This is an exciting opportunity to join our first CSR team in Cairo, Egypt, offering a launching point for a career in Custom Solutions, Documentation, Enablement, and more.
This position reports into the Senior Manager of Customer Support and will be based in our Cairo, Egypt office. We’re looking for someone to join us immediately!
What you’ll do:
Deliver a best-in-class customer experience by managing inquiries via telephone, chat, and email to enable customers to achieve their goals.
Acquire and maintain a thorough understanding of Procore’s business model, systems, and technologies to optimize customer usage of the software suite.
Troubleshoot technical issues, diagnose root causes, and research answers to questions using established resources.
Partner with internal departments to resolve complex customer problems and leverage collaboration skills to provide appropriate solutions.
Maintain productivity in a high-volume, fast-paced contact center environment while adhering to assigned schedules and performance metrics.
Document records and data security with consistent attention to detail and integrity.
Convey Procore’s culture and values of Openness, Optimism, and Ownership in every interaction.
Seek proactive guidance from management and teammates to ensure continuous improvement and alignment.
What we’re looking for:
1+ year of experience in a contact center or technical support environment, or 2+ years of related customer support experience.
Fluent English speaker with excellent written and oral communication skills (subject to verification via assessment).
Strong multitasking skills with the ability to self-manage workloads while providing extraordinary client experiences.
Critical thinking abilities to assess issues, provide proactive advice, and efficiently escalate cases when appropriate.
Reliable self-starter with excellent attendance, time management skills, and an eagerness to learn quickly.
Ability to communicate optimistically and professionally with clients, maintaining poise under pressure.
Team player mentality with an open mind and the ability to work independently in a dynamic environment.
Skills Required
- 1+ year contact center or technical support experience, or 2+ years related customer support experience
- Fluent English with excellent written and oral communication skills
- Strong multitasking and self-management skills in a high-volume environment
- Critical thinking to assess issues, provide proactive advice, and escalate appropriately
- Reliable attendance, time management, and ability to work independently
- Professional, optimistic client communication and ability to maintain poise under pressure
- Team player mentality and openness to feedback and collaboration
Procore Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Procore Technologies and has not been reviewed or approved by Procore Technologies.
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Healthcare Strength — Health coverage includes an Anthem Blue Cross PPO with broad coverage and low premiums, alongside dental, vision, disability, and life insurance. Mental‑health resources and a wellbeing stipend further support overall care.
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Leave & Time Off Breadth — A values‑driven, non‑accrual PTO approach, 12 paid holidays, and an annual company‑wide Wellness Week indicate generous time‑off options. Hybrid/remote flexibility is also highlighted in many roles and locations.
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Parental & Family Support — Fertility benefits (e.g., via Progyny on some plans) and cash support for adoption and surrogacy are available for eligible U.S. employees. Paid parental leave and structured return‑to‑work programs are also described.
Procore Technologies Insights
What We Do
At Procore Technologies, we’re collectively building towards what’s next for our employees, industry, customers, and global communities. Our cloud-based construction management software streamlines the entire lifecycle of a construction project, connecting field and office teams, centralizing data to mitigate risks, providing real-time financials, and more to help clients efficiently build everything from skyscrapers to hospitals to airports. Procore was founded in 2002, and we’ve since grown into a global company of groundbreakers working throughout North America, EMEA, and APAC. Coming together from across diverse backgrounds to be our best, we embrace a culture of ownership and excellence that gives our teams the tools to grow and thrive as they shape their careers – and the Procore of tomorrow. To learn more about Procore and how you can build what comes next for your career, visit us at https://careers.procore.com/.
Why Work With Us
We make each other better at Procore. Here, your career is not pre-defined and it can take many paths. While you own your career, we provide you with the support and opportunities to help you succeed. You can help us transform an industry while you are transforming your career.
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