Every day, we get opportunities to make a positive impact on our colleagues, partners, customers, and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
About the Job
As an integral member of our Service Operations team, you will play a pivotal role in providing technical support for repair and service activities across Alfa Laval's Plate Heat Exchanger (PHE), High Speed Separator (HSS), and Separator (SEP) product lines. You will serve as a key technical resource for internal teams, sales representatives, customers, and service center operations, helping to solve complex repair challenges, support customer equipment troubleshooting, and drive continuous process improvements. Currently, this is an on-site opportunity located in La Porte, TX.
As a part of the team, you will:
- Provide technical support and troubleshooting for customer equipment, repair processes, and multiple product lines.
- Coordinate, prioritize, and track service jobs through the workshop while communicating status updates to the sales team and customers.
- Research equipment history, interpret drawings and blueprints, support special parts design, and collaborate with engineering, vendors, and workshop teams to develop effective repair solutions.
- Schedule and host customer inspections and equipment testing activities.
- Drive continuous improvement initiatives, including 5S projects, process enhancements, and support for business systems such as ONE4AL.
- Maintain technical databases, repair documentation, inventory records, and spare parts information.
"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games."
What You Know
You have a High School Diploma or GED equivalent with relevant experience, and:
- Minimum 5 years of hands-on experience in repair, reconditioning, manufacturing, job shop, or customer service environments.
- Experience reading and interpreting technical drawings and blueprints, with a strong understanding of machining and welding techniques.
- Strong customer service, communication, and problem-solving skills with the ability to prioritize multiple tasks and meet deadlines.
- Proficiency with standard Microsoft Office applications and business systems.
- Ability to work effectively in a team environment and maintain a customer-focused mindset.
- Willingness to travel occasionally within the U.S. and internationally as business needs require.
Behaviors:
- Customer-focused with a strong service orientation.
- Demonstrates initiative, ownership, and execution excellence.
- Flexible and adaptable in a fast-paced environment.
- Strong teamwork and collaboration skills.
- Effective communicator with sound judgment and integrity.
- Commercially minded with a continuous improvement mindset.
What's in It for You?
We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval's future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more.
At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The hourly rate for this role is typically $26/hr. - $31/hr.
Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
EEO/Vet/Disabled Employer
Skills Required
- High School Diploma or GED equivalent
- At least 5 years of hands-on experience in repair, reconditioning, manufacturing, job shop, or customer service environments
- Experience reading and interpreting technical drawings and blueprints
- Strong understanding of machining and welding techniques
- Strong customer service, communication, and problem-solving skills
- Ability to prioritize multiple tasks and meet deadlines
- Proficiency with Microsoft Office applications and business systems
- Ability to work effectively in a team environment and maintain a customer-focused mindset
- Willingness to travel occasionally within the United States and internationally
Alfa Laval Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Alfa Laval and has not been reviewed or approved by Alfa Laval.
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Retirement Support — 401(k) support is described as generous in U.S. postings, and the retirement plan is a notable strength alongside core coverage.
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Healthcare Strength — Medical, dental, and vision coverage are core parts of the package, and health insurance is often described positively in U.S. materials.
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Leave & Time Off Breadth — PTO and paid holidays are standard, with options like purchasing additional PTO expanding flexibility for some roles.
Alfa Laval Insights
What We Do
Pioneering positive impact! Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success, elevating the quality of life across society, and driving progress towards a more sustainable world. Alfa Laval is a leading global provider of first-rate heat transfer, separation, fluid handling products separation, and fluid handling products. With these as its base, Alfa Laval aims to help enhance the productivity and competitiveness of its customers in various industries throughout the world. We define their challenges and deliver sustainable products and solutions that meet their requirements – in energy, the environment, food, and the marine industry. Alfa Laval today has customers in some 100 countries, employs more than 21,300 people, and annual sales were SEK 63.6 billion (5.5 BEUR) in 2023. The company is listed on Nasdaq Stockholm. Alfa Laval contributes to 15 of the 17 UN Sustainable Development Goals. Our solutions make a difference in daily life. You can learn more on our website about how our products work, and how they are used in industries worldwide. We welcome your engagement, comments and questions - our guidelines and moderation policy for Alfa Laval channels on social media can be found here: https://www.alfalaval.com/legal/community-guidelines/ Personal data will be handled in accordance with the Alfa Laval Privacy Policy. https://www.alfalaval.com/privacy
