Job Purpose
Lead supplier governance and performance management across third-party suppliers by driving operational excellence, supplier accountability, governance forums, performance analytics, and continuous improvement while supporting Vendor Managers in strategic supplier management.
Key Responsibilities
Governance & Supplier Management• Lead supplier governance meetings (ORMs, performance reviews) • Monitor supplier contractual and operational performance • Challenge suppliers on SLA failures and recurring issues • Drive supplier improvement plans
Performance & Reporting• Analyze supplier KPIs and trends • Develop supplier dashboards and scorecards • Validate supplier data • Present insights and recommendations to stakeholders
Escalation Management• Own Level 2 supplier escalations • Coordinate resolution across suppliers and internal teams • Identify recurring operational issues
Cost & Operational Improvement• Identify cost leakage and operational inefficiencies • Recommend improvement initiatives • Support governance with performance insights
Process Governance• Review and approve operational process changes • Ensure governance documentation remains current • Drive continuous improvement initiatives
Stakeholder Management• Work with Vendor Managers, AVMs, EGI, Suppliers and Field teams • Represent Vendor Management during governance discussions
Essential Skills• 6-8+ years Vendor Management / Service Delivery • Strong stakeholder management • Supplier governance experience • Advanced reporting and analytics • Escalation management • Excellent communication and influencing skills • Ability to challenge suppliers professionally
Success Measures• Improved supplier KPIs • Reduced repeat failures • Governance compliance • Effective supplier performance reviews • Actionable dashboards • Improved supplier accountability
Skills Required
- 6-8+ years Vendor Management / Service Delivery
- Strong stakeholder management
- Supplier governance experience
- Advanced reporting and analytics
- Escalation management
- Excellent communication and influencing skills
- Ability to challenge suppliers professionally
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage includes employer‑verified medical, dental, and vision plans, along with HSAs/FSAs and EAP/mental‑health support. Wellbeing initiatives are highlighted as part of Life at Ericsson.
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Retirement Support — Retirement programs include a 401(k) with company matching that is employer‑verified, with mentions of match levels varying by time and team and pension support in some regions. This is frequently cited as a solid pillar of the package.
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Parental & Family Support — Paid parental leave is described as competitive in many U.S. postings, with examples up to 16 weeks maternity and 6 weeks parental/adoption at 100% pay. Family‑friendly policies and return‑to‑work support are also called out.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
