As a Technical Consultant, ServiceNow, you will design, configure, develop, and implement ServiceNow solutions aligned with business requirements and platform best practices. This role is primarily hands-on and focused on delivery.
You will work closely with Senior Technical Consultants, Principal Consultants, project managers, and client stakeholders to build scalable, supportable, and high-quality solutions. The ideal candidate will have strong experience in at least one primary ServiceNow product area such as ITSM, ITAM, ITOM, HRSD, CSM, or similar modules, along with solid platform development skills and a strong focus on code quality, maintainability, and delivery excellence.
Roles & Responsibilities
Develop, configure, customize, and enhance ServiceNow applications based on business requirements and platform best practices.
Design and implement solutions in one primary ServiceNow product area such as ITSM, ITAM, ITOM, HRSD, CSM, or related modules.
Build and support workflows, flows, business rules, client scripts, UI policies, portals, workspaces, and integrations as needed.
Develop and optimize integrations using supported ServiceNow capabilities, APIs, and standard methods.
Translate approved requirements into scalable, supportable, and maintainable technical solutions.
Troubleshoot issues, analyze root causes, and implement sustainable fixes.
Perform unit testing, support QA and UAT, and contribute to code reviews and overall quality.
Collaborate with stakeholders and project teams to clarify requirements and support delivery.
Participate in Agile ceremonies, manage assigned priorities, and raise risks or blockers early.
Maintain technical documentation and stay current with ServiceNow platform capabilities.
Qualifications & Experience
3 to 6 years of experience working on the ServiceNow platform in a developer or technical consultant role.
Strong hands-on experience in at least one ServiceNow product area such as ITSM, ITAM, ITOM, HRSD, CSM, or similar modules.
Solid experience in ServiceNow scripting using JavaScript, Glide APIs, workflows, Flow Designer, and platform customization.
Good experience with integrations, REST APIs, imports, and automation capabilities within ServiceNow.
Experience building or supporting Service Portal, Workspace, UI Builder, or related user interface components is preferred.
Strong troubleshooting and problem-solving skills in a dynamic project environment.
Good understanding of software development lifecycle principles and structured delivery methods.
Ability to work independently on assigned tasks while collaborating effectively as part of a project team.
Strong written and verbal communication skills.
ServiceNow certifications such as CSA, CAD, or CIS are an advantage, though demonstrated hands-on capability is valued most.
Preferred Attributes
Strong ownership of assigned work and accountability for delivery quality.
Ability to understand business needs and convert them into practical technical solutions.
Strong attention to documentation, testing, and delivery discipline.
Willingness to learn new ServiceNow modules and platform capabilities over time.
Professional, collaborative, and delivery-focused approach.
Success Profile
Skills Required
- 3 to 6 years of experience working on the ServiceNow platform in a developer or technical consultant role.
- Strong hands-on experience in at least one ServiceNow product area such as ITSM, ITAM, ITOM, or CSM.
- Solid experience in ServiceNow scripting using JavaScript and Glide APIs.
- Experience with integrations, REST APIs, imports, and automation capabilities within ServiceNow.
- Experience building or supporting Service Portal or Workspace components is preferred.
- Strong troubleshooting and problem-solving skills.
- Good understanding of software development lifecycle principles.
- Ability to work independently while collaborating with a project team.
- Strong written and verbal communication skills.
- ServiceNow certifications such as CSA, CAD, or CIS are an advantage.
AHEAD Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AHEAD and has not been reviewed or approved by AHEAD.
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Retirement Support — 401(k) contributions are matched dollar-for-dollar on the first $5,000 each year, with matching made each pay period and immediate 100% vesting. This structure signals above-standard employer support for retirement savings.
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Affordable Benefits — Medical options include low employee premiums for PPO and HDHP plans, and the HDHP adds employer HSA funding plus a dollar-for-dollar HSA match up to stated amounts. Dental and vision plans list very low per-paycheck costs, helping keep overall healthcare spend manageable.
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Wellbeing & Lifestyle Benefits — No-cost telemedicine (including virtual mental health when enrolled), free Calm access for the employee and dependents, and an EAP with counseling are included. Company-paid life and disability plus voluntary protections (legal/ID, pet insurance) and other extras round out a comprehensive set of supports.
AHEAD Insights
What We Do
AHEAD builds platforms for digital business. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help enterprises deliver on the promise of digital transformation.
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