The Role
Senior ServiceNow consultant responsible for designing, customizing, and delivering ServiceNow solutions (ITSM, Service Portal, ITOM). Lead integrations (REST, SOAP, MID Server), maintain Discovery/CMDB, develop/optimize scripts, run workshops/demos, mentor junior developers, and participate in Agile delivery.
Summary Generated by Built In
We are seeking a highly skilled and experienced Senior Technical Consultant – ServiceNow to join our team. The ideal candidate will have at least 7 years of hands-on experience with the ServiceNow platform, strong communication skills, and a proven track record of successful customer interactions and project deliveries. This role demands a deep understanding of ITSM, Service Portal, Integrations, and ITOM modules such as Discovery, CMDB, and Hardware Asset Management (HAM).
Roles and Responsibilities
- Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team
- Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB).
- Conduct workshops and demos for stakeholders and end users.
- Collaborate with internal teams and clients to ensure high-quality delivery.
- Lead in crafting/creating, enhancing, and delivering scalable ServiceNow solutions.
- Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities.
- Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations.
- Perform ongoing Discovery and CMDB maintenance
- Develop, review, and optimize scripts – Business Rules, Script Includes, UI Policies, Client Scripts, etc.
- Collaborate with cross-functional teams, providing guidance and mentoring junior developers when needed.
- Comfortable working in Agile environments with active sprint participation and backlog grooming.
Qualifications
- 7+ years of experience working with ServiceNow, including hands-on development and implementation.
- Strong expertise in ITSM, Service Portal, Integrations, ITOM (Discovery, CMDB), and HAM.
- Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non-technical audiences.
- Customize ServiceNow applications by using scripting, workflows, business rules, and UI policies to meet client requirements.
- ServiceNow Certified System Administrator, Certified Application Developer or Certified Implementation Specialist certifications preferred.
- Experience with additional ServiceNow modules like HRSD, or GRC.
Skills Required
- 7+ years of hands-on ServiceNow development and implementation experience
- Strong expertise in ITSM, Service Portal, Integrations, ITOM (Discovery, CMDB), and HAM
- Experience building and supporting integrations using REST, SOAP, and MID Server
- Develop and optimize ServiceNow scripts: Business Rules, Script Includes, UI Policies, Client Scripts
- Ability to translate client requirements into user stories/tasks, conduct workshops/demos, and communicate effectively
- Comfortable working in Agile with active sprint participation and backlog grooming
- Experience leading, guiding, and mentoring junior developers
- ServiceNow Certified System Administrator, Certified Application Developer, or Certified Implementation Specialist
- Experience with additional ServiceNow modules such as HRSD or GRC
AHEAD Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AHEAD and has not been reviewed or approved by AHEAD.
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Retirement Support — 401(k) contributions are matched dollar-for-dollar on the first $5,000 each year, with matching made each pay period and immediate 100% vesting. This structure signals above-standard employer support for retirement savings.
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Affordable Benefits — Medical options include low employee premiums for PPO and HDHP plans, and the HDHP adds employer HSA funding plus a dollar-for-dollar HSA match up to stated amounts. Dental and vision plans list very low per-paycheck costs, helping keep overall healthcare spend manageable.
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Wellbeing & Lifestyle Benefits — No-cost telemedicine (including virtual mental health when enrolled), free Calm access for the employee and dependents, and an EAP with counseling are included. Company-paid life and disability plus voluntary protections (legal/ID, pet insurance) and other extras round out a comprehensive set of supports.
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The Company
What We Do
AHEAD builds platforms for digital business. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help enterprises deliver on the promise of digital transformation.
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