The Role
The Technical Consultant - ServiceNow will customize and configure ServiceNow applications, collaborate with client teams, and lead project deliveries in an Agile environment.
Summary Generated by Built In
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
We are seeking a highly skilled and experienced Senior Technical Consultant – ServiceNow to join our team. The ideal candidate will have at least 4 years of hands-on experience with the ServiceNow platform, strong communication skills, and a proven track record of successful customer interactions and project deliveries. This role demands a deep understanding of ITSM, Service Portal, Integrations, and ITOM modules such as Discovery, CMDB, and Hardware Asset Management (HAM).
Roles and Responsibilities
- Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team
- Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB).
- Conduct workshops and demos for stakeholders and end users.
- Collaborate with internal teams and clients to ensure high-quality delivery.
- Lead in crafting/creating, enhancing, and delivering scalable ServiceNow solutions.
- Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities.
- Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations.
- Perform ongoing Discovery and CMDB maintenance
- Develop, review, and optimize scripts – Business Rules, Script Includes, UI Policies, Client Scripts, etc.
- Collaborate with cross-functional teams, providing guidance and mentoring junior developers when needed.
- Comfortable working in Agile environments with active sprint participation and backlog groomin
Qualifications
- 4+ years of experience working with ServiceNow, including hands-on development and implementation.
- Strong expertise in ITSM, Service Portal, Integrations, ITOM (Discovery, CMDB), and HAM.
- Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non-technical audiences.
- Customize ServiceNow applications by using scripting, workflows, business rules, and UI policies to meet client requirements.
- ServiceNow Certified System Administrator, Certified Application Developer or Certified Implementation Specialist certifications preferred.
- Experience with additional ServiceNow modules like HRSD, or GRC.
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
India Employment Benefits include:
Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
Paid time off and company holidays, along with additional leave benefits as per policy
Flexible work arrangements, supporting work-life balance
Learning and development opportunities to support continuous growth and upskilling
Employee wellness initiatives and programs focused on physical and mental well-being
Retirement and statutory benefits in line with India regulations
Inclusive and people-first culture, with a strong focus on collaboration and ownership
Skills Required
- 4+ years of experience working with ServiceNow, including hands-on development and implementation.
- Strong expertise in ITSM, Service Portal, Integrations, ITOM (Discovery, CMDB), and HAM.
- ServiceNow Certified System Administrator, Certified Application Developer or Certified Implementation Specialist certifications preferred.
AHEAD Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AHEAD and has not been reviewed or approved by AHEAD.
-
Retirement Support — 401(k) contributions are matched dollar-for-dollar on the first $5,000 each year, with matching made each pay period and immediate 100% vesting. This structure signals above-standard employer support for retirement savings.
-
Affordable Benefits — Medical options include low employee premiums for PPO and HDHP plans, and the HDHP adds employer HSA funding plus a dollar-for-dollar HSA match up to stated amounts. Dental and vision plans list very low per-paycheck costs, helping keep overall healthcare spend manageable.
-
Wellbeing & Lifestyle Benefits — No-cost telemedicine (including virtual mental health when enrolled), free Calm access for the employee and dependents, and an EAP with counseling are included. Company-paid life and disability plus voluntary protections (legal/ID, pet insurance) and other extras round out a comprehensive set of supports.
AHEAD Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
AHEAD builds platforms for digital business. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help enterprises deliver on the promise of digital transformation.
.png){kind=logo}
