The Role
The Technical Consultant will lead CMDB architecture design, manage ServiceNow Discovery, implement integrations, and support ITSM while ensuring data accuracy and compliance.
Summary Generated by Built In
We are seeking a highly skilled Technical Consultant – ServiceNow with strong expertise in CMDB, Discovery, and Integrations. The ideal candidate will have 4+ years of hands-on experience and a proven ability to design, implement, and maintain robust CMDB architecture and enterprise-grade integrations.
This role is heavily focused (70–80%) on CMDB, ITOM (Discovery), and Integration capabilities, with exposure to ITSM and other modules as secondary.
Roles and Responsibilities
- Lead the design, implementation, and ongoing optimization of CMDB architecture, ensuring data accuracy, governance, and scalability.
- Own and manage ServiceNow Discovery, including configuration, troubleshooting, and continuous improvement.
- Design and implement integrations using REST, SOAP, MID Server, and Integration Hub, ensuring seamless data flow across systems.
- Define and maintain CMDB data models, CIs, relationships, and reconciliation rules aligned with best practices.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions focused on CMDB and integrations.
- Perform CMDB health checks, audits, and data normalization to ensure high data quality and compliance.
- Develop and maintain custom scripts (Business Rules, Script Includes, APIs) to support CMDB and integration use cases.
- Troubleshoot and resolve issues related to Discovery, integrations, and CMDB data inconsistencies.
- Participate in client discussions, providing technical expertise specifically around CMDB strategy and integration architecture.
- Support ITSM and other modules (Service Portal, HAM, etc.) as secondary responsibilities when required.
- Work in Agile environments with active participation in sprint planning, backlog grooming, and delivery cycles.
- Comfortable working in Agile environments with active sprint participation and backlog grooming.
Qualifications
- 4+ years of hands-on experience in ServiceNow development and implementation.
- Strong expertise in:
- CMDB (mandatory)
- Discovery (mandatory)
- Integrations (REST, SOAP, MID Server, APIs) (mandatory)
- Good understanding of CMDB data modeling, CI relationships, and governance frameworks.
- Experience with Integration Hub, external system integrations, and API-based architecture.
- Working knowledge of ITSM and other modules (secondary focus).
- Strong scripting skills (JavaScript, Glide APIs).
- Excellent communication skills with the ability to interact with both technical and business stakeholders.
- ServiceNow certifications (CSA, CAD, CIS – Discovery/CMDB preferred).
Skills Required
- 4+ years of hands-on experience in ServiceNow development and implementation
- Strong expertise in CMDB
- Strong expertise in Discovery
- Strong expertise in Integrations (REST, SOAP, MID Server, APIs)
- Good understanding of CMDB data modeling, CI relationships, and governance frameworks
- Experience with Integration Hub, external system integrations, and API-based architecture
- Working knowledge of ITSM and other modules
- Strong scripting skills
- Excellent communication skills
- ServiceNow certifications (CSA, CAD, CIS - Discovery/CMDB preferred)
AHEAD Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AHEAD and has not been reviewed or approved by AHEAD.
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Retirement Support — 401(k) contributions are matched dollar-for-dollar on the first $5,000 each year, with matching made each pay period and immediate 100% vesting. This structure signals above-standard employer support for retirement savings.
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Affordable Benefits — Medical options include low employee premiums for PPO and HDHP plans, and the HDHP adds employer HSA funding plus a dollar-for-dollar HSA match up to stated amounts. Dental and vision plans list very low per-paycheck costs, helping keep overall healthcare spend manageable.
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Wellbeing & Lifestyle Benefits — No-cost telemedicine (including virtual mental health when enrolled), free Calm access for the employee and dependents, and an EAP with counseling are included. Company-paid life and disability plus voluntary protections (legal/ID, pet insurance) and other extras round out a comprehensive set of supports.
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The Company
What We Do
AHEAD builds platforms for digital business. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help enterprises deliver on the promise of digital transformation.
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