The Senior Client Success Manager ensures strong customer relationships, coordinates Managed Services, meets Service Level Agreements, drives process improvements, and manages issues within AHEAD's Managed Services team.

The Mid-Market Client Director at AHEAD focuses on building customer relationships, driving sales targets, managing account growth, and ensuring customer satisfaction in the cloud infrastructure space.

As a Senior ServiceNow Business Analyst, you'll coordinate with stakeholders to gather requirements, translate them into technical specifications, and manage SDLC ceremonies.

The Sr. Client Success Manager oversees customer relationships, manages service agreements, ensures customer satisfaction, and coordinates service improvements. They advocate for clients, facilitate onboarding, conduct assessments, and lead interactions between customers and the Managed Services team.

The Enterprise Customer Success Manager ensures customer satisfaction by managing relationships, overseeing managed services contracts, and coordinating with internal teams to meet service goals and improve processes.

The Senior Accountant will maintain financial records, perform reconciliations, ensure GAAP compliance, prepare financial reports, assist the Controller, and collaborate across departments.

Responsible for architecting and deploying Microsoft 365 solutions, troubleshooting complex incidents, and mentoring engineers while ensuring optimal cloud endpoint management.

The Senior Windows Engineer will manage core infrastructure systems, troubleshoot issues across various operating systems, ensure business continuity, and support clients' IT operations.

The Client Success Manager is responsible for customer advocacy, contract renewals, relationship building, and managing service-level expectations and improvements.

Drive the management and resolution of client escalations, ensuring quality and operational excellence across AHEAD’s service delivery. Foster collaboration among teams to enhance processes and improve client trust through effective communication and accountability.

The Salesforce Administrator will manage Salesforce environments, optimize processes, support projects, collaborate with teams, and ensure data integrity and security.

The MLOps/Platform Engineer will manage deployment, IaC, observability, runtime management, and cost governance for the Agentic Platform, utilizing tools like Terraform and AWS services.

Develop secure and performant backend services using Python and FastAPI. Build responsive frontends with React. Collaborate on integrations and maintain cloud infrastructure.

The Cloud DevOps Engineer is responsible for delivering automation and platform capabilities. The role includes managing CI/CD pipelines, Helm/Kubernetes deployments, and infrastructure as code in cloud environments.

Manage and optimize M365 environment, including Exchange Online and SharePoint. Lead identity management projects and ensure system integrity and security.

The Front End Engineer designs UIs on API-driven backends using TypeScript, React, and Next.js, ensuring reliability and performance while collaborating with teams to build interactive solutions.

The QA Engineer builds automated tests for web frontends and APIs, integrating them into CI/CD pipelines and collaborating with teams for quality assurance.

The Data ETL Engineer will develop ETL processes using AWS Glue, manage data cataloging, design data models, and ensure data quality.

The Technical Product Owner facilitates agile practices, ensures collaboration among teams, removes impediments, and tracks sprint progress.

The Project Manager oversees assigned technical projects, ensuring successful execution and delivery while guiding project teams in Agile and Scrum practices.