Jobs at AHEAD

Seeking a Technical Consultant with over 2 years of ServiceNow experience to customize applications, conduct workshops, and deliver solutions while collaborating with teams and clients.

Lead Tier-3 support for Palo Alto products, mentor TAC engineers, develop automation scripts, manage incidents, and collaborate with cross-functional teams.

The Sr. Analyst role involves analyzing operational data, improving delivery processes, and enhancing client outcomes through structured problem-solving and collaboration with various teams.

Lead pre-sales network architecture and solution design for enterprise clients. Partner with sales to qualify opportunities, develop proposals, present designs, and maintain vendor relationships. Serve as a subject-matter expert on campus wired/wireless, datacenter and cloud networking, network security, and related technologies while mentoring junior team members.

Lead pre-sales network architecture and solution design for clients, partner with sales to qualify opportunities, create technical proposals/configurations, maintain vendor relationships, mentor junior staff, and position network/security/cloud solutions to meet customer requirements.

Lead and develop a procurement team while performing hands-on procurement (~70% of time). Validate orders in Salesforce, place equipment orders via vendor portals and APIs, troubleshoot order issues, manage confirmations, support end-of-period activities, improve processes, participate in hiring/onboarding, and ensure operational governance and customer satisfaction.

Lead a multinational order management team to ensure logistics data integrity, analyze performance metrics, collaborate with sales, procurement, IT and external partners, prioritize vendor data feeds, monitor shipments, and resolve customer shipment issues to improve timeliness and accuracy.

Lead and mentor a 10–15 person ServiceNow engineering and architecture team, drive technical vision, support presales and delivery, define solutions, manage staffing and career development, and evangelize solution offerings externally.

The Senior Specialty Solutions Engineer will focus on network and network security solutions, collaborating with sales teams and vendors to deliver tailored technologies for clients, while leading engineering efforts and mentoring junior members.

Responsible for interactions with customers to develop hardware platform offerings. Collaborate with engineering teams to ensure designs meet requirements. Present solutions and maintain client relationships.

Lead large-scale network and infrastructure projects, ensuring on-time delivery while managing risks, budgets, and stakeholder communication. Mentor junior project staff and oversee vendor management.

Own bench-level configuration of enterprise servers, storage, and networking from receipt through power-on, firmware/BIOS updates, OS/hypervisor installs, validation, automation, documentation, and cross-team coordination to deliver configured systems to customers.

Lead architecture, design, development, and deployment of ServiceNow solutions (ITOM preferred). Mentor project teams, run client workshops/demos, design integrations, participate in presales, maintain certifications, and deliver high-quality written deliverables. Travel ~25%.

Lead architecture, design, development and deployment of ServiceNow (ITOM) solutions. Mentor and lead project teams, run client workshops and demos, design integrations, contribute to presales, maintain expert certifications, and provide thought leadership across complex, multi-resource programs.

Lead design and delivery of ServiceNow solutions: gather requirements, translate to technical specifications, run demos/workshops, document knowledge, coordinate sprints, mentor junior team members, and manage SDLC ceremonies.

The Senior Technical Consultant will lead the deployment of software-defined networking solutions, acting as a technical expert while working with clients and managing projects.

Manage customer onboarding, engagement, training, and support for the Hatch platform. Define processes, collect feedback, analyze user engagement metrics, collaborate with product teams, and create scalable best practices to drive adoption and continuous value.

Design, build, and operate scalable data pipelines and ELT processes using cloud-native tools. Implement streaming solutions, maintain SQL/NoSQL stores, monitor data platforms (Snowflake, Databricks, Hadoop), troubleshoot issues, collaborate with scrum teams, and work closely with business stakeholders to deliver modern data engineering solutions.

The Director, Talent Development leads talent development strategy, program design, and team management, leveraging AI for modern learning delivery and excellence.

Lead hands-on development and technical delivery for modern application modernization projects. Write, review, and debug production-quality code; design architectures; mentor junior engineers; apply AI-assisted development tools across the SDLC; ensure security, testing, DevSecOps, CI/CD, and operational readiness; and occasionally support presales and scoping.