Jobs at AHEAD

Owns configuration of enterprise servers, storage, networking, and edge hardware from inspection through final sign-off. Responsibilities include firmware and BIOS/UEFI updates, hardware validation, Linux and Windows installation, hypervisor and image deployment, network and port mapping, automation, documentation, troubleshooting, production support, quoting, customer inquiries, and mentoring. The role collaborates across engineering, manufacturing, program management, sales, vendors, and customers, with up to 10% travel.

Design, automate, deploy, and integrate cloud-native and third-party networking and network security across AWS, Azure, and GCP. Lead technical engagements, produce assessments and low-level designs, resolve escalations, mentor junior staff, communicate project status, and maintain time and travel reporting. Continuously upskill and represent AHEAD to clients and partners.

Lead design, implementation, and support of enterprise routing, switching, BGP, wireless, and network access control solutions. Conduct Ekahau site surveys and predictive designs, deploy and troubleshoot Cisco ISE, produce design and implementation documentation, run discovery and design workshops, mentor junior consultants, and support presales and project delivery activities.

Support end-to-end IT service delivery operations following ITIL practices. Monitor incidents, service requests, changes, SLAs/SLOs, dashboards and ticket queues. Conduct ticket audits, assist change and problem management, participate in service reviews, collaborate with infrastructure teams, work shift schedules for 24/7 coverage, and contribute to continuous improvement and coaching.

Entry-level Windows Server internship supporting installation, configuration, monitoring, backups/DR, and basic administration (AD, DNS, DHCP, Group Policy). Tasks include account management, troubleshooting, event log review, NTFS permissions, file shares, ServiceNow ticketing, and collaborating with cross-functional teams; may work shifts for 24/7 coverage.

Provide first-level technical support for desktops, laptops, printers and peripherals. Troubleshoot hardware, software, OS, and connectivity issues. Log and resolve incidents using an ITSM tool, assist device provisioning and user onboarding/offboarding, escalate when needed, maintain documentation, meet SLAs, and handle inbound/outbound calls in a 24×7 rotational shift environment.

As a Product Engineer I, you will configure enterprise hardware systems, perform OS installations, and collaborate with teams for successful project delivery.

Support Client Directors across the transaction lifecycle to protect and grow gross profit margins and customer satisfaction. Manage quotes-to-cash, maintain pipeline and forecasts in Salesforce, handle orders and proposals, coordinate with internal teams and AR, build client profiles, and provide value-add reporting and presentations to ensure timely resolutions and strong client relationships.

Lead design, deployment, and lifecycle management of VMware Cloud Foundation solutions. Own technical delivery, automation (Terraform, Ansible, PowerCLI), performance tuning, and integration with third-party tools. Mentor consultants, run workshops, and drive reusable deployment methodologies and process improvements.

Lead client-facing Data & Analytics engagements across pre-sales, architecture, and delivery. Define strategy, roadmaps, solution designs, and SOWs for modern data platforms, pipelines, governance, analytics, and AI enablement. Drive practice development, create reusable IP, mentor teams, and ensure quality delivery and strong business outcomes.

Lead architecture, design, development and delivery of complex ServiceNow solutions (ITOM). Mentor teams, run client workshops/demos, design integrations, maintain certifications, support pre-sales, and provide thought leadership across cross-practice programs.

The Senior Technical Consultant leads the design and implementation of complex technical solutions in Modern Apps & Platform Engineering while mentoring engineers and driving modernization efforts for clients.

Manage and optimize Salesforce across Sales Cloud, CPQ, Billing and Service functions. Administer security, data, declarative automation, integrations, deployments, documentation, training, and support agile delivery teams to ensure platform stability and process efficiency.

Drive end-to-end Problem Management in enterprise IT: manage Problem records in ServiceNow, lead RCAs and major-incident reviews, identify recurring incidents, monitor SLAs, analyze trends, build ServiceNow Performance Analytics dashboards, implement automation/AI improvements, present metrics, and maintain governance artifacts to improve service stability.

Lead design, deployment, and support of large-scale data center SDN solutions (Cisco ACI, VxLAN, VMware NSX). Serve as SME, run client workshops, produce deliverables, ensure knowledge transfer, and align architectures to business goals while maintaining certifications.

Lead a multinational order management team to ensure logistics data integrity, analyze performance metrics, collaborate with sales, procurement, IT and external partners, prioritize vendor data feeds, monitor shipments, and resolve customer shipment issues to improve timeliness and accuracy.

Support sales and delivery by drafting and managing client-facing scope documents (proposals, SOWs), updating Salesforce records, tracking versions, identifying risks, escalating issues, and coordinating cross-functional stakeholders to meet deadlines and maintain quality.

Lead architecture, design, development, and deployment of ServiceNow solutions (preferably IRM/SecOps). Mentor teams, run client workshops/demos, design integrations, contribute to presales, maintain expert certifications, and travel ~25% for client engagements.

Manage and streamline IBM partner programs and go-to-market activities. Track proficiencies, certifications, rebates, incentives, and pipeline. Coordinate marketing/MDF, enablement, services, quoting/pricing, compliance/audits, and sales alignment to maximize profitability and drive partner-sourced growth. Create internal communications and support partner managers on strategic initiatives.

The Sr. Systems Engineer will provide advanced support for Windows Server environments, perform system upgrades, troubleshoot incidents, and ensure server security and compliance while collaborating with teams and maintaining documentation.