Jobs at AHEAD

Owns executive-level client relationships, strategic account plans, service governance, risk mitigation, retention, renewals, and account growth. The role aligns managed services with client business outcomes, manages escalations and service improvements, oversees financial performance and billing accuracy, and coordinates delivery, sales, finance, and client teams. It also mentors Client Success Managers and drives operational excellence through IT service management best practices.

Leads regional Client Operations through organizational design, people leadership, forecasting discipline, Salesforce governance, quote-to-cash oversight, margin protection, and sales partnership. Oversees operational risk, pipeline accuracy, financial close activities, partner programs, workflow improvements, and cross-functional initiatives. Ensures consistent governance and scalable practices across regions while supporting revenue growth and financial stability.

Owns end-to-end development of Signal, an Elixir-based ERP platform using Phoenix and Phoenix LiveView. Responsibilities include designing architecture, building integrations, writing tested and maintainable code, supporting production, conducting code reviews, mentoring engineers, and collaborating with product and operations teams across the US and India. The role also contributes to engineering standards, roadmap planning, and responsible use of AI development tools.

Leads client engagements involving CTEM, vulnerability management, exposure assessments, remediation strategies, secure architecture, and risk reduction. Responsibilities include analyzing security programs and environments, developing roadmaps, facilitating workshops, creating deliverables, presenting findings to executives, supporting business development, mentoring consultants, and improving security service offerings. The role requires extensive consulting experience, technical leadership, security certifications, strong communication, and expertise in complex enterprise environments.

Oversee Linux infrastructure installation, configuration, maintenance, security, performance, patching, monitoring, and lifecycle management across enterprise client environments. Serve as a senior escalation point for critical incidents, support ITIL processes and SLA commitments, and participate in on-call rotations. Lead client onboarding and migration projects, develop automation and operational documentation, collaborate across infrastructure teams, and mentor junior engineers.

Designs, configures, develops, and implements ServiceNow solutions across modules such as ITSM, ITAM, ITOM, and CMDB. Builds workflows, scripts, integrations, portals, and user interfaces; troubleshoots issues; performs testing; supports QA and UAT; participates in code reviews and Agile delivery; documents solutions; and collaborates with project teams and clients to deliver maintainable technical solutions.

Leads critical client escalations from initiation through closure, coordinating engineering, delivery, operations, and client success teams. Drives containment, root cause analysis, corrective actions, quality management, and continual improvement. Serves as the primary client advocate during high-visibility incidents, communicates with executives and clients, tracks resolution and satisfaction metrics, and presents performance insights to governance leaders. The role strengthens service delivery processes, prevents recurring issues, and promotes accountability and sustainable operational excellence.

Coordinates day-to-day managed services operations across shifts, ensuring critical-call coverage, effective handoffs, workload balancing, analyst support, escalation routing, and service visibility. The role maintains P1/P2 queue readiness, supports analysts during active customer interactions, identifies coaching needs, and escalates staffing or proficiency gaps to operational leadership.

Maintains high-performance computing and GPU infrastructure for AI, machine learning, simulation, and large-scale data workloads. Responsibilities include administering Linux systems, HPC clusters, schedulers, containers, networking, automation, monitoring, performance tuning, incident and change management, troubleshooting across infrastructure layers, documentation, and customer support. The role participates in on-call operations and collaborates with internal teams, vendors, and managed-services customers.

Deploys and supports VMware Cloud Foundation solutions for data center and hybrid cloud environments. Responsibilities include designing architectures, configuring and integrating VMware technologies, performing implementations, upgrades and migrations, documenting technical deliverables, integrating third-party tools, and participating in client workshops and demos. The role collaborates with project teams, communicates technical concepts to diverse audiences, analyzes complex issues, maintains VMware certifications, and contributes to successful consulting engagements.

Supports UK and European enterprise clients through sales coordination, customer service, quotation preparation, order processing, vendor registrations, and proposal support. The role manages relationships with clients, internal sales teams, manufacturers, distributors, and external vendors while handling high-value transactions. Responsibilities also include configuring solutions, maintaining pricing information, supporting RFPs and RFIs, obtaining product certifications, and contributing to internal training. The position is hybrid, with up to 10% travel.

Leads technical pre-sales campaigns by designing and presenting cloud, data center, security, and infrastructure solutions. Partners with Client Directors to develop account strategies, qualify opportunities, size and configure solutions, coordinate solution verification and BOM reviews, and transition engagements to consulting and services teams. Provides technical leadership, client consulting, mentoring, partner collaboration, and thought leadership through briefings, demonstrations, conferences, and user forums.

Leads accounting, financial reporting, treasury management, month-end close, reconciliations, audits, forecasting, budgeting, inventory controls, cash forecasting, and accounts receivable allowance reviews for the Foundry facility.

Own and evolve AWS cloud infrastructure, CloudFormation, GitLab CI/CD pipelines, Datadog observability, security controls, automation, databases, and containerized workloads. Participate in on-call, incident response, troubleshooting, postmortems, cost optimization, and reliability improvements. Collaborate with software engineers to improve platform usability and mentor the team on operational excellence while supporting SOC 2 requirements and adopting AI-assisted engineering tools.

Apprenticeship role for B.Tech graduates specializing in Computer Science, Data Science, or Artificial Intelligence. Responsibilities and learning areas include Python or .NET programming, cloud technologies, SQL, LLM models, AI proof-of-concept projects, curriculum-based subjects, presentations, and communication. The program emphasizes professional development, certifications, collaboration, and continuous upskilling.

Own a product module across strategy, discovery, requirements, roadmap, launch, and lifecycle measurement. Partner with users, clients, designers, engineers, marketing, operations, and platform success to define solutions and deliver intuitive experiences. Conduct feedback sessions, validate problems, communicate roadmaps, identify AI opportunities, and drive measurable improvements in user behavior, business outcomes, and client experience.

Designs and governs production-grade agentic AI solutions across multiple squads. Translates business needs into architectures, roadmaps, requirements, security controls, and implementation plans; defines orchestration, integrations, workflows, and operational safeguards. Coordinates dependencies, technical debt, reusable patterns, and architecture governance while communicating tradeoffs to executives and stakeholders. Provides hands-on technical guidance, supports developer enablement, and directly manages engineers delivering enterprise AI and automation solutions.

Owns the enhancement and continuous improvement of Foundry business applications and operational systems. Acts as the liaison between business stakeholders and software development teams by gathering requirements, prioritizing requests, defining acceptance criteria, supporting delivery planning and UAT, and coordinating release readiness. Monitors adoption, feedback, risks, and business outcomes while communicating priorities and release information. Requires experience in product management, product ownership, business analysis, or business systems management, preferably in ERP, WMS, manufacturing, supply chain, or operational environments.

Designs, automates, deploys, and integrates cloud networking and network security solutions across AWS, Azure, and GCP. Optimizes on-premises networks for cloud adoption, leads technical designs and client workshops, resolves escalated incidents, produces assessment and architecture deliverables, manages project communications, and mentors junior team members. The role also requires consulting leadership, technical expertise, client engagement, and continuous certification development.

Leads client-facing digital transformation and experience design engagements, directing multidisciplinary advisory, design, data, product, and engineering teams. Facilitates strategy and roadmap workshops, defines AI-enabled solutions, manages delivery milestones, develops business cases, supports sales pursuits, and builds repeatable experience design offerings. Advises executive stakeholders, identifies expansion opportunities, mentors consultants, and develops practice capabilities focused on enterprise data, AI, product strategy, and modernization.