Jobs at AHEAD

Manage and optimize the Microsoft 365 environment, including Exchange Online and identity lifecycle. Implement security (Defender for Office 365, EOP), enforce access policies, automate with PowerShell, troubleshoot mail flow and identity issues, provide expert support, and lead email/identity projects and migrations.

Manage and optimize the Microsoft 365 environment including Exchange Online, Azure AD identity lifecycle, Intune and Teams. Implement security and authentication, automate via PowerShell, troubleshoot mail flow and identity issues, provide user support, and lead related IT projects and migrations.

The Sr. ServiceNow Solutions Engineer will design solutions, support sales teams, and mentor junior members, specializing in SecOps and IRM areas.

The Principal Technical Consultant leads the design and implementation of Epic environments for healthcare modernization, mentoring team members, advising clients, and ensuring project delivery meets high standards.

The role involves providing advanced support for Dynamics 365, resolving incidents, conducting analysis, and optimizing system performance. You'll lead diagnosis, collaborate with teams, and guide mid-level engineers.

As a Principal Consultant in Intelligent Operations, you will lead strategic engagements, guide clients through digital transformation, and mentor junior staff while focusing on observability and automation.

The Senior Technical Consultant leads the design and implementation of enterprise-grade technical solutions, mentors team members, and collaborates on innovations for client projects.

The Technical Consultant will lead CMDB architecture design, manage ServiceNow Discovery, implement integrations, and support ITSM while ensuring data accuracy and compliance.

Responsible for designing, implementing, and managing Microsoft cloud services, focusing on Azure and Microsoft 365, while leading security and automation efforts.

Architect and optimize large-scale Microsoft 365 solutions, troubleshoot incidents, design Conditional Access policies, mentor engineers, and maintain tenant governance.

The Presales Solutions Architect drives innovative business solutions in Observability, partnering with sales to meet customer needs through technical expertise and architecture leadership.

The Specialty Solutions Engineer will design and architect technical solutions in observability, partner with sales, and support customer engagements. Responsibilities include advising on solutions, developing relationships, and participating in pre-sales documentation.

Provide advanced support, architecture, implementation, and maintenance of Microsoft-based environments (Windows Server, AD, Entra ID, Exchange, SQL, SharePoint, Office 365, Intune, Azure). Troubleshoot complex server/network issues, perform system maintenance, enforce security, lead projects, and mentor junior team members while staying current with Microsoft technologies and best practices.

Lead pre-sales technical architecture and presentations, design cloud and data center solutions, drive technical sales campaigns, mentor team members, qualify opportunities, and ensure smooth handoff to services while promoting AHEAD's Enterprise Cloud Framework.

The Mid-Market Client Director at AHEAD builds customer relationships and drives sales growth, focusing on cloud and data center solutions for mid-market clients.

Build and maintain backend services in Python, design REST/GraphQL APIs, integrate LLM/AI workflows, and implement responsive React UIs from designs. Own end-to-end features, ensure observability, security, CI/CD, and collaborate with product and UX teams to deliver production-grade, cloud-native solutions.

Hands-on technical leader designing, building, and scaling AI-powered operational capabilities for Managed Services. Deliver agentic AI workflows (triage, remediation, RAG knowledge, orchestration), integrate with ITSM, observability, and automation tools, establish guardrails, and drive adoption and measurable operational outcomes like incident deflection and MTTR reduction.

Lead day-2 cloud database operations across AWS, Azure, and GCP. Own incident management, performance tuning, backup/restore, HA/replication, security posture, operational automation, monitoring, capacity planning, customer communication, and mentoring. Ensure compliance with change control and manage provider escalations and governance reporting.

Lead the architecture and deployment of enterprise-grade AI solutions. Collaborate with clients and technical teams to translate requirements into technical designs, ensuring solutions are scalable and secure. Establish engineering standards, mentor teams, and drive the integration of AI into enterprise environments.

The AI Sales Specialist will develop sales strategies, engage clients, manage relationships, negotiate contracts, and provide insights on AI technologies to drive business value for enterprise clients.