Technical Claims Specialist, Workers' Compensation

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4 Locations
Hybrid
75K-140K Annually
Senior level
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
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The Role
Investigates, evaluates, and resolves complex, high-exposure workers’ compensation claims. Determines coverage and compensability, maintains reserves, manages litigation and subrogation issues, negotiates settlements, analyzes claims data, advises management on strategy and valuation, communicates with policyholders and counsel, and trains less experienced claims staff.
Summary Generated by Built In
Description
Under limited supervision and established practices, responsible for the investigation, evaluation, and disposition of Complex Workers Compensation cases of high exposure and severity. Applies established medical management strategies on high dollar complex claims. Has developed high level knowledge of Workers Compensation claims handling techniques, a full knowledge of LMG claims procedures and is cognizant of new industry trends and claim handling techniques Uses available data to track claims trends and other claim related metrics.
Responsibilities
  • Investigates claims to determine whether coverage is provided, establish compensability and verify exposure.
  • Resolves claims within authority and makes recommendations regarding case value and resolution strategy to Branch Office Management and HO Examining on cases which exceed authority.
  • Participates in pricing, reserving and strategy discussions with HO Examining and Examining Management.
  • Works closely with staff and outside defense counsel in managing litigated files according to established litigation management protocols. Identifies and appropriately handles suspicious claims and claims with the potential to develop adversely.
  • Identifies and appropriately handles claims with third party subrogation potential, SIF and MSA exposure. Establishes and maintains accurate reserves on all assigned files.
  • Makes timely reserve recommendations to Branch Office Management and HO Examining on cases which exceed authority.
  • Prepares for and attends mediation sessions and/or settlement conferences and negotiates on behalf of LMG and LMG Insureds.
  • Demonstrates the ability to understand new and unique exposures and coverages.
  • Demonstrates the ability to understand key data elements and claims related data analysis.
  • Confers directly with policyholders on coverage and resolution strategy issues.
  • Coordinates and participates in training sessions for less experienced staff, including both Complex non-Complex staff.

Qualifications
  • A Bachelors degree or equivalent business experience is required
  • In addition, the candidate will generally posses 5-7 years of related claims experience with 1-2 years of experience in complex claims
  • Demonstrated proficiency in Excel, PowerPoint as well as excellent written and verbal communication skill required

About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
  • California
  • Los Angeles Incorporated
  • Los Angeles Unincorporated
  • Philadelphia
  • San Francisco

$75,000.00 - 140,000.00

Skills Required

  • Bachelor’s degree or equivalent business experience
  • 5–7 years of related claims experience
  • 1–2 years of complex claims experience
  • Proficiency in Microsoft Excel
  • Proficiency in Microsoft PowerPoint
  • Excellent written and verbal communication skills

What the Team is Saying

Natalie
Antonio
Tyler
Sandra
Kemi
Herman
Chase
Ethan
Sandra

Liberty Mutual Insurance Compensation & Benefits Highlights

  • Parental & Family Support Parental and family-building support is notably robust, with eight weeks paid bonding for all parents and an additional eight weeks of 100% paid short‑term disability for birth parents. Adoption/surrogacy reimbursement up to $40,000, substantial fertility coverage, and backup childcare reinforce this strength.
  • Retirement Support Retirement programs are positioned as a standout, including a 401(k) that matches 100% of the first 5% per pay period plus an additional 3% annual contribution for eligible employees. A student‑loan “401(k) match” feature further broadens access to company retirement contributions.
  • Wellbeing & Lifestyle Benefits Mental‑health and well‑being resources are emphasized, with 12 free therapy sessions for employees and family members and access to resilience tools. Onsite health centers in Boston and Plano add convenient primary and urgent care access for some locations.

Liberty Mutual Insurance Insights

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The Company
HQ: Boston, MA
40,000 Employees
Year Founded: 1912

What We Do

Liberty Mutual Insurance exists to help people embrace today and confidently pursue tomorrow. A Fortune 100 company and global leader in property and casualty insurance, we’ve spent over a century creating innovative products, services and technologies to meet the world’s ever-changing needs and make a difference for our customers and communities.

Why Work With Us

We offer the agility, work flexibility, project ownership and access to emerging tech you’d expect from a start-up — combined with the stability, resources and benefits that come from working at a leading Fortune 100 company. All in a welcoming, inclusive environment that values the unique insights, perspectives and backgrounds of each person.

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