About this opportunity:We are seeking an experienced Technical Authority Expert to support alarm analysis, operations and maintenance, troubleshooting, and change implementation across IP network nodes, including routers, switches, firewalls, load balancers and security gateways. You will contribute to managed services delivery through the Ericsson Operations Engine across the Create, Sustain and Evolve lifecycle.
You will analyse and resolve customer and Level 2 trouble tickets, manage faults across routers and switches, coordinate escalations, develop automation, improve recovery processes, and contribute to global technology standards.
What you will do:- Monitor ITSM queues, resolve incidents and support MTTR targets.- Analyse P0-P4 incidents, identify root causes and recommend actions.- Act as first contact for alarm, event and KPI-related issues.- Collaborate with field teams on hardware failures, unreachable nodes and site activities.- Support service restoration, high availability and SLA commitments.- Proactively identify risks, complete health checks, backups and troubleshooting.- Share MIR and CSR details with relevant teams.- Apply end-to-end network expertise to support operations.- Support OEM engagement, problem management, analytics and customer governance.- Develop automation to improve managed services delivery.- Provide technical guidance to internal teams.- Drive continuous improvement across recovery processes and service delivery.- Support complex change analysis and execution.- Develop strategies that improve customer experience.
You will bring:- Strong IP networking knowledge, including OSPF, ISIS, BGP, BGP-LU, MPLS, Inter-AS, LDP, RSVP, TE, L2VPN, L3VPN, BFD, Segment Routing and Cisco ACI.- Understanding of VLAN, STP, RSTP, MSTP, VRRP, HSRP and Nexus VPC.- Knowledge of IPSEC, GRE, VPN, CGNAT, DDoS, Genie and Radware.- Experience with Cisco technologies, spine-leaf and border-leaf architecture, and VX-LAN.- Telecommunications knowledge across 2G, 3G, 4G and 5G service flows and interfaces.- Mandatory Cisco product and vendor knowledge; Ericsson knowledge highly regarded.- Strong analytical, problem-solving and troubleshooting skills.- Excellent communication skills and ability to manage priorities.- Minimum 5 years' relevant IP domain experience.- Working knowledge of Cisco, Juniper, RAD-ETX, Huawei, Nokia/Alcatel, Check Point, Fortinet, Cisco and Nokia BNG, and F5 load balancers.- Understanding of Ericsson Operations Engine and managed services automation.- Network-level competence and ability to support cross-domain solutions.- Experience in capacity management, lifecycle management, system configuration and administration.- Knowledge of network configuration, change management, diagnostics, MS TOP, WLAs and SLAs.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Australia (AU) || Sydney
Skills Required
- Strong IP networking knowledge (OSPF, ISIS, BGP, MPLS, Segment Routing, L2/L3 VPNs)
- Experience with Cisco technologies, spine-leaf and border-leaf architecture, VXLAN and Cisco ACI
- Working knowledge of vendors: Cisco, Juniper, RAD-ETX, Huawei, Nokia/Alcatel, Check Point, Fortinet, Cisco and Nokia BNG, F5 load balancers
- Understanding of VLAN, STP, RSTP, MSTP, VRRP, HSRP and Nexus VPC
- Knowledge of IPSEC, GRE, VPN, CGNAT, DDoS mitigation, Genie and Radware
- Minimum 5 years relevant IP domain experience
- Telecommunications knowledge across 2G/3G/4G/5G service flows and interfaces
- Experience in capacity management, lifecycle management, system configuration and administration
- Experience with network configuration, change management, diagnostics, MS TOP, WLAs and SLAs
- Ability to analyse incidents (P0-P4), troubleshoot, manage escalations and support MTTR targets
- Experience developing automation for managed services delivery and familiarity with Ericsson Operations Engine
- Excellent communication, analytical skills and ability to provide technical guidance and manage priorities
- Ericsson product and vendor knowledge
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Health coverage options are described as broad, with multiple medical plan choices (often three) plus dental and mental health resources. U.S. materials also reference PPO and HDHP options, and some teams contribute to HSAs.
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Retirement Support — U.S. postings outline a 401(k) with an automatic 3% company contribution plus matching that reaches 4% when employees contribute 5%. This combination is repeatedly listed in role postings and characterized as strong for the sector.
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Parental & Family Support — U.S. job descriptions frequently cite up to 16 weeks paid maternity leave and 6 weeks paid parental/adoption leave at 100% pay. These benefits are positioned as exceeding many U.S. corporate policies.
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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