The Role
The role involves managing customer success operations, building data-driven dashboards, defining key performance indicators, and leveraging AI tools for automation in a fast-paced environment.
Summary Generated by Built In
GC AI is the fastest-growing and most trusted legal AI platform for in-house legal teams. We're building the future of legal work, and we're doing it fast. You'll join at a pivotal moment—when decisions matter, impact is immediate, and the runway to shape your career is wide open. We’re a high-performing team where you'll have real ownership and influence from day one.
More than 1,300 companies use GC AI to drive their business forward, including 150+ public companies, 25+ unicorns, and brands such as News Corp, Miro, Bass Pro Shops, Snyk, Skims, Liquid Death, Vercel, Zscaler, and TIME.
We've 10x'd revenue in 12 months, raised a $60 million Series B ($555 million valuation), and are growing faster than ever. We are backed by incredible investors, including Scale Venture Partners, Northzone, Sound Ventures, and Guillermo Rauch, CEO of Vercel.
If you thrive when the stakes are high and the path isn't paved, you'll love it here. Our six guiding principles are: 1% better every day, customer obsession, ship today, find a way, care deeply, and own it completely. Come shape the future of legal work with us.
LocationWe are hiring for this role to be based in the United States or Canada. This is a remote role unless you fall within the following parameters. If you live within approximately 50 miles of our San Mateo, CA or Provo, UT office, the position follows a hybrid schedule with in-office days on Mondays, Wednesdays, and Fridays.
GC AI is hiring a Technical and Product Enablement Specialist to own the systems, tools, and reporting infrastructure that power our Customer Success and Support teams. You'll build and maintain the operational backbone that lets CS and Support leaders make data-driven decisions, track performance, and scale efficiently. This is a hands-on IC role where you'll manage platforms and processes.
- Own the Customer Success stack from tool selection to configuration to optimization. No committee approvals, no waiting on a platform team. You pick it, you build it, you run it.
- Build the data layer that drives customer decisions. Dashboards, health scores, performance metrics: CS and Support leaders will run their orgs off what you create.
- Define the KPIs that matter, not just report on them. You'll partner directly with Sales, Marketing, Support, and Solutions leadership to figure out what we should be measuring, then make it automated and reliable.
- Use AI as your default toolkit. You'll vibe-code internal tools, prototype automations with LLMs, and build AI-assisted workflows across the CS stack. We're an AI company: you'll have the tools, the budget, and the encouragement to push what's possible.
- Ship fast in a company that's growing fast. We went from $1M to $10M+ ARR in under a year, serving 1,400+ legal teams, including Fortune 500 companies. The systems you build will need to keep pace.
- 2+ years running customer success ops, revenue ops, or a similar systems-focused role at a SaaS company
- Hands-on experience with CS/Support platforms (Gainsight, Vitally, PostHog, Intercom, or similar): you've administered them, not just used them
- You're comfortable with data: SQL, Looker, Metabase, or similar BI tools. You build dashboards, not just read them.
- You've built workflow automations across SaaS tools (Zapier, Make, native platform automation, or scripting) and can think in systems, not one-off fixes
- You juggle multiple projects and systems without dropping things. Detail orientation isn't a buzzword for you; it's how you operate.
- You're an AI power user. You use LLMs, Cursor, Replit, or similar tools daily to build faster. You don't wait for engineering to build you an internal tool: you prototype it yourself and iterate. You treat AI as a multiplier, not a novelty.
- Experience at a high-growth startup (Series A through C)
- Familiarity with AI products or legal technology
- Experience building automated QBR or customer reporting workflows at scale
We’re building something new in a once-in-a-generation shift in technology and the legal industry, so we move at a relentless pace. We expect urgency, ownership, and good judgment even when things aren’t perfectly clear. If you need structure and consensus to do your best work, this isn’t the right place for you. If you thrive in ambiguity and growth, work with intensity, and want real responsibility, keep reading. We’re excited to meet you.
Compensation
GC AI's compensation package includes a competitive base salary benchmarked against real-time market data, as well as equity for all full-time roles. We also offer exceptional benefits, as well as commission plans for applicable roles. Our US-based compensation range for this role is $102,000 – $138,000. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors.
These compensation bands are just the starting point. After someone joins and proves they’re and exceptional performer, we adjust quickly to ensure their compensation aligns with their impact.
Equal Opportunity Employment
GC AI is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. GC AI is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. #LI-GCAI
Fraud Notice to GC AI Applicants
To protect yourself against phishing and recruitment fraud, please note that GC AI only accepts job applications through our official careers page at https://gc.ai/careers and through sponsored jobs on LinkedIn. All legitimate communication from our team regarding job opportunities will come from a GC AI team member with a @gc.ai or @getgc.ai email address.
GC AI will never:
- Refer you to external websites to apply
- Conduct interviews over email, chat platforms, or messaging apps
- Ask you to provide payment or purchase equipment
- Request personal or financial information such as your mailing address, social security number, credit card numbers, or banking information during the application process
Examples of fraudulent email addresses:
- [email protected]
- [email protected]
- Any email address ending in @gmail.com, @yahoo.com, or other free email services
If you are contacted by someone claiming to be from GC AI via an unofficial channel or from a suspicious email address, please do not share any information. Mark the communication as "phishing" or "spam" and do not respond.
Top Skills
Cursor
Gainsight
Intercom
Llms
Looker
Make
Metabase
Posthog
Replit
SQL
Vitally
Zapier
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The Company
What We Do
GC AI is the legal AI platform built for in-house teams that solves the workflows in-house lawyers and legal professionals face every day. With powerful tools like Easy Prompt and Exact Quote, you can be the legal hero your team needs with faster and more accurate drafting, reviewing, researching, and redlining. GC AI is built for in-house legal work, gets to know you and your company over time, uses 5 large language models under the hood, and is private, secure and compliant. GC AI is SOC 2 Type II certified, built with enterprise-grade security, and never uses your confidential data for training. Founded by a three-time General Counsel and former Morrison & Foerster litigator, GC AI is trusted by over 500 legal teams worldwide, including Webflow, CDW, Vercel, Liquid Death, Kenneth Cole, Eventbrite, SurveyMonkey, Tipalti, and other high-growth global brands. See the difference that becoming an AI-powered lawyer can make. Try it free or get a demo at gc.ai.
GC AI Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Not Specified
