The Role
The Sales Operations Manager will lead CRM operations, forecasting, quota design, and analytics to support the sales team growth and accuracy.
Summary Generated by Built In
GC AI is the fastest-growing and most trusted legal AI platform for in-house legal teams. We're building the future of legal work, and we're doing it fast. You'll join at a pivotal moment—when decisions matter, impact is immediate, and the runway to shape your career is wide open. We’re a high-performing team where you'll have real ownership and influence from day one.
More than 1,500 companies use GC AI to drive their business forward, including 150+ public companies, 25+ unicorns, and brands such as News Corp, Miro, Bass Pro Shops, Snyk, Skims, Liquid Death, Vercel, Zscaler, and TIME.
We've 10x'd revenue in 12 months, raised a $60 million Series B ($555 million valuation), and are growing faster than ever. We are backed by incredible investors, including Scale Venture Partners, Northzone, Sound Ventures, and Guillermo Rauch, CEO of Vercel.
If you thrive when the stakes are high and the path isn't paved, you'll love it here. Our six guiding principles are: 1% better every day, customer obsession, ship today, find a way, care deeply, and own it completely. Come shape the future of legal work with us.
Location(s)We are hiring for this role to be based in the United States or Canada. This is a remote role unless you fall within the following parameters. If you live within approximately 50 miles of our San Mateo, CA or Provo, UT office, the position follows a hybrid schedule with in-office days on Mondays, Wednesdays, and Fridays.
We are seeking a Sales Operations Manager to blend CRM administration, forecasting discipline, quota design, and pipeline analytics into one coordinated operational engine. Reporting to the Head of Revenue Operations, you will partner closely with Sales Leadership, Finance, Marketing, and Customer Success to translate business priorities into the systems, data, and processes that let the sales org execute at scale.
We are scaling aggressively across enterprise, mid-market, and self-serve segments, with a sales team set to triple in size over the next 12 months. Your work will shape how we allocate quota, understand rep productivity, forecast for the board, and build a sales motion that scales without breaking.
- CRM & Pipeline Operations: You'll own HubSpot end to end: data quality, field hygiene, stage definitions, lifecycle rules, and pipeline reporting. You'll make sure our CRM is the system of record it's supposed to be: clean, trusted, and actively used.
- Forecast & Sales Process: You'll own Forecast configuration and the weekly submission cadence that gives sales and revenue leadership reliable numbers. You'll define required fields per stage, build deal inspection hygiene, and partner with Sales Enablement on rep adoption. Your goal: drive forecast accuracy to within ±5%.
- Quota & Territory Architecture: You'll own the quota model. As we scale to 75+ reps across segments and geographies, you'll build a defensible, bottoms-up framework in partnership with Finance, one that keeps territories equitable and productivity measurable. You'll implement territory planning in HubSpot and maintain rep-level dashboards for weekly leadership review.
- Analytics & Reporting: You'll build and maintain the reporting that keeps sales leadership informed and data-driven: stage conversion rates by segment, ramp time tracking for new hires, pipeline velocity trends, and attainment by rep and team. You'll use AI tools to surface anomalies, spot slippage early, and help revenue leadership see what's happening before it becomes a miss.
- Cross-functional Partnership: You'll be the RevOps point of contact for the sales org: AEs, SDRs, managers, and frontline leaders. You'll partner with Marketing Ops on trial-to-paid funnel visibility, with Customer Success Ops on expansion pipeline signals, and with Finance on quota and headcount modeling. You'll bring discipline to cross-functional work without slowing anyone down.
- 5+ years in Sales Operations, Revenue Operations, or GTM Operations at a B2B SaaS company
- Deep hands-on HubSpot expertise, admin-level: pipelines, workflows, custom objects, reporting, and integrations
- Proven experience owning forecast processes with Gong or equivalent conversation intelligence and forecasting platforms
- Strong quota and territory modeling skills; comfortable building bottoms-up models with Finance from scratch
- High bar for data accuracy; you find bad data offensive and fix it before anyone asks
- Strong communicator who can simplify complex systems and drive adoption across a skeptical sales org
- Operates with urgency, precision, and ownership in fast-moving, resource-constrained environments
- Experience in a high-growth startup environment where you've built before you've scaled
- You think in systems and spot broken processes before anyone asks you to fix them
- You bring order without creating bureaucracy
- You use AI tools to move faster and find insights others miss
- You can explain a pipeline coverage problem in two sentences
- You stay precise when volume spikes
- You make the sales org want better data, because you've shown them what's possible when it's clean
We’re building something new in a once-in-a-generation shift in technology and the legal industry, so we move at a relentless pace. We expect urgency, ownership, and good judgment even when things aren’t perfectly clear. If you need structure and consensus to do your best work, this isn’t the right place for you. If you thrive in ambiguity and growth, work with intensity, and want real responsibility, keep reading. We’re excited to meet you.
GC AI's compensation package includes a competitive base salary benchmarked against real-time market data, as well as equity for all full-time roles. We also offer exceptional benefits, as well as commission plans for applicable roles. Our US-based compensation range for this role is $150,000 – $180,000. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors.
These compensation bands are just the starting point. After someone joins and proves they’re and exceptional performer, we adjust quickly to ensure their compensation aligns with their impact.
A Note On PaceWe’re building something new in a once-in-a-generation shift in technology and the legal industry, so we move at a relentless pace. We expect urgency, ownership, and good judgment even when things aren’t perfectly clear. If you need structure and consensus to do your best work, this isn’t the right place for you. If you thrive in ambiguity and growth, work with intensity, and want real responsibility, keep reading. We’re excited to meet you.
Compensation
GC AI's compensation package includes a competitive base salary benchmarked against real-time market data, as well as equity for all full-time roles. We also offer exceptional benefits, as well as commission plans for applicable roles. Our US-based compensation range for this role is $150,000 – $180,000. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors.
These compensation bands are just the starting point. After someone joins and proves they’re and exceptional performer, we adjust quickly to ensure their compensation aligns with their impact.
Equal Opportunity Employment
GC AI is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. GC AI is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. #LI-GCAI
Fraud Notice to GC AI Applicants
To protect yourself against phishing and recruitment fraud, please note that GC AI only accepts job applications through our official careers page at https://gc.ai/careers and through sponsored jobs on LinkedIn. All legitimate communication from our team regarding job opportunities will come from a GC AI team member with a @gc.ai or @getgc.ai email address.
GC AI will never:
- Refer you to external websites to apply
- Conduct interviews over email, chat platforms, or messaging apps
- Ask you to provide payment or purchase equipment
- Request personal or financial information such as your mailing address, social security number, credit card numbers, or banking information during the application process
Examples of fraudulent email addresses:
- [email protected]
- [email protected]
- Any email address ending in @gmail.com, @yahoo.com, or other free email services
If you are contacted by someone claiming to be from GC AI via an unofficial channel or from a suspicious email address, please do not share any information. Mark the communication as "phishing" or "spam" and do not respond.
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The Company
What We Do
GC AI is the legal AI platform built for in-house teams that solves the workflows in-house lawyers and legal professionals face every day. With powerful tools like Easy Prompt and Exact Quote, you can be the legal hero your team needs with faster and more accurate drafting, reviewing, researching, and redlining. GC AI is built for in-house legal work, gets to know you and your company over time, uses 5 large language models under the hood, and is private, secure and compliant. GC AI is SOC 2 Type II certified, built with enterprise-grade security, and never uses your confidential data for training. Founded by a three-time General Counsel and former Morrison & Foerster litigator, GC AI is trusted by over 500 legal teams worldwide, including Webflow, CDW, Vercel, Liquid Death, Kenneth Cole, Eventbrite, SurveyMonkey, Tipalti, and other high-growth global brands. See the difference that becoming an AI-powered lawyer can make. Try it free or get a demo at gc.ai.
GC AI Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Many roles are eligible for remote work in the U.S. and Canada. For folks who live within 50 miles of our San Mateo, CA, or Provo, UT offices, we value in-person collaboration and work in the office on Tuesday, Wednesday, and Thursday.
Typical time on-site:
3 days a week
