Fortinet

Technical Account Manager

Reposted 21 Days Ago

Be an Early Applicant

2 Locations

In-Office

Senior level

Security • Software • Cybersecurity

The Role

Serve as primary technical advisor for strategic enterprise customers, proactively troubleshoot Fortinet security products, reproduce environments in lab, drive incident resolution, provide technical recommendations and best practices, manage customer communications, produce service reports, and liaise with R&D for hardware/software issues.

Summary Generated by Built In

Office based 4 days per week in Sophia Antipolis OR Paris (La Defense) France

Would you like to join the leading global provider of network security solutions to help strategic
accounts optimizing their customer experience? At Fortinet we are looking for a Technical
Account Manager to build a long term trusted relationship by operating as primary technical
advisor for key enterprise customers.

As Technical Account Manager you will develop a deep understanding about the customer
business/technical needs that will be used to provide technical support solutions tailored to their
needs and challenges. Your proactive guidance will help keeping the customers mission critical
environments healthy by identifying potential issues before they become problems and improving
the overall customer experience via best practices and technical recommendations that will
optimize their return of investment.

If you are keen in helping customers achieving their strategic objectives while working on cutting
edge security products then come and join our team.

Key Responsibilities:
• Develop a deep understanding about the customer business/technical needs to provide
technical information, guidance and support
• Become a trusted advisor by proactively guide your customers with technical
recommendations and best practices
• Run advanced troubleshooting on the full range of Fortinet products, reproduce customer
environments on lab equipment, recommend potential new solutions
• Take initiatives and ownership of customer incidents to drive for timely resolutions
• Manage customer communications and expectations until the closure of each case
• Participate in customer conference calls or face to face customer meetings
• Produce service reports to summarize service activity and performance for key
stakeholders
• Report Software/Hardware related issues to R&D department and assure follow-up
Skills and Attributes Requirements:
• Good understanding of data networking protocols, specifically TCP/IP, routing and
switching
• Hands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS,
DDos, VPN, Web application Firewall)
• Strong troubleshooting and problem solving skills
• Face to face and remote customer management experience
• Previous experience in a technical support position with telco or large enterprise space.
• Strong interpersonal and communication skills
• Previous experience on Fortinet products is an advantage

Educational and Experience Requirements:
• Minimum of 6 years of experience in a technical support/post-sales role
• Bachelor’s degree in Computer Science, Software Engineering or related field, or an
equivalent experience
• Fortinet certification NSE4, NSE5, NSE7, NSE8 a distinct advantage-equivalent in FCP

Must have the right to work in France

Must be a business level French + English speaker

#LI-NC1

Skills Required

Minimum of 6 years of experience in a technical support/post-sales role
Bachelor's degree in Computer Science, Software Engineering or related field, or equivalent experience
Must have the right to work in France
Business level French and English
Office based 4 days per week in Sophia Antipolis OR Paris (La Defense), France
Good understanding of data networking protocols (TCP/IP, routing and switching)
Hands-on experience with security products and technologies (Firewalls, IDS/IPS, DDoS, VPN, Web Application Firewall)
Strong troubleshooting and problem solving skills
Face to face and remote customer management experience
Previous experience in a technical support position with telco or large enterprise
Previous experience on Fortinet products
Fortinet certification (NSE4, NSE5, NSE7, NSE8) or FCP equivalent

Fortinet Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fortinet and has not been reviewed or approved by Fortinet.

Affordable Benefits — Medical coverage includes a no-premium HDHP option with HSA funding alongside PPO/HMO choices, reducing employee costs at enrollment. Eligibility starts on the date of hire and includes company-paid life and disability coverage.
Wellbeing & Lifestyle Benefits — Mental-health access through Modern Health and an EAP offers therapy, coaching, and counseling resources. Lifestyle extras such as legal assistance, commuter benefits, pet-insurance discounts, and subsidized meals and snacks enhance everyday support.
Strong & Reliable Incentives — Compensation packages include annual bonuses, sales commissions, and stock awards. Earnings potential can be strong in sales when quotas are realistic and attainment is high.