The Role
Serve as the primary technical advisor for enterprise customers, coordinating support, engineering, and product teams to drive cloud adoption, architect scalable solutions, manage migrations and incidents, run QSRs and steering committees, monitor SLAs, provide FinOps guidance, and relay product feedback.
Summary Generated by Built In
OUR STORY:
🇪🇺 Join Scaleway and shape the sovereign cloud of tomorrow !
Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies.
Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector.
With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants.
Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen.
📍 Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon.
WHY WE NEED YOU ?
Our growth is driving us to strengthen our Enterprise Customer Engineering team to support the expansion of our Enterprise segment and ensure the highest level of technical service for our strategic clients.
Your mission will be to ensure the technical success and operational delivery of our Enterprise customers in order to maximize their adoption of Scaleway’s platform while building long-term trusted relationships.
YOUR FUTURE TEAM
We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together.
You will be part of a team of 4 Technical Account Managers, managing portfolios of strategic Enterprise customers. Each TAM acts as the primary technical partner for their clients, ensuring successful adoption of Scaleway services while orchestrating collaboration with internal teams.
The team works closely with many departments across Scaleway, including Support, Engineering, Product, Sales, and Customer Success, to deliver high-quality service and ensure alignment between customer needs and our platform evolution.
As the Enterprise segment continues to grow, the team will expand to 6–7 members by the second half of 2026, supporting an increasing number of strategic accounts across industries such as CAC40 companies, scale-ups, and public sector organizations requiring sovereign cloud infrastructure.
YOUR DAILY ROUTINE
- Act as the technical trusted advisor for a portfolio of Enterprise customers
- Coordinate internally with support, engineering, and product teams to ensure successful project delivery
- Support clients in designing and optimizing their cloud architectures on the Scaleway platform
- Drive technical adoption of Scaleway services and ensure customers leverage the platform effectively
- Lead or co-host Quarterly Service Reviews (QSRs) and steering committees with customer stakeholders, including C-level executives
- Monitor SLA performance, incidents, and root cause analyses (RCA) for your accounts
- Manage and coordinate responses during critical incidents impacting strategic clients
- Provide FinOps guidance and cost optimization recommendations
- Collect and structure product feedback and real-world use cases to share with Product teams
-Contribute to the continuous improvement of customer processes and service delivery
ABOUT YOU
HARDSKILLS
Experience working with cloud infrastructure environments (IaaS/PaaS)
Strong understanding of cloud architecture and infrastructure design
Experience with technologies such as Kubernetes, Terraform, Linux, or S3-compatible storage
Experience managing or contributing to cloud migration projects (on-premise to cloud or cloud-to-cloud)
Ability to design and review scalable and highly available architectures
Familiarity with FinOps practices and cloud cost optimization
SOFTSKILLS
Excellent communication skills in English and French, both written and spoken
Strong client-facing and relationship management abilities
Analytical mindset and strong problem-solving skills
Diplomacy and active listening when working with stakeholders
Ability to remain calm and effective in high-pressure or incident situations
Pedagogical mindset and ability to explain complex technical topics clearly
Empathy and strong customer-oriented mindset
WHAT YOU WILL FIND AT SCALEWAY ++++
- Hybrid work: We offer up to 3 days of remote work per week.
- Offices: Our offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. Most of our offices feature outdoor spaces (terraces) and bike parking facilities.
- Dining: Our chef provides a healthy meal service at the headquarters, and breakfast is available across all our sites year-round. Scalers working from regional sites enjoy a Swile card for lunches.
- Well-being commitments: Whether it’s access to a gym, daycare places, or discounted services for caring services, Scaleway is committed to supporting Scalers in maintaining a balanced life.
- International environment: With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French.
- Career & Mobility: Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers.
🚀Why join the Scaleway adventure ?
✔ A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI.
✔ A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges.
✔ Commitment to responsible cloud: Scaleway is dedicated to a more responsible cloud, with data centers powered solely by renewable energy since 2017, minimizing our ecological footprint and holding top-level certification
.🔜 THE NEXT STEPS …
HR screening interview to discuss your background and motivation (30 min)
Hiring Manager interview with Xavier Ruiz Perdomo to understand your experience and approach to the role (45 min)
Team interview to validate your expertise and assess your fit with the team (45 min)
Version Française : ici
At Scaleway, we are committed to building an inclusive and respectful workplace where everyone has a fair opportunity to thrive.
All applications are considered with care, regardless of age, gender, sexual orientation, ethnic or social background, religion, disability, or any other characteristic.
We believe great ideas come from everywhere, and everyone which is why you should definitely apply.
Skills Required
- Experience working with cloud infrastructure environments (IaaS/PaaS)
- Strong understanding of cloud architecture and infrastructure design
- Experience with Kubernetes
- Experience with Terraform
- Experience with Linux
- Experience with S3-compatible storage
- Experience managing or contributing to cloud migration projects (on-premise to cloud or cloud-to-cloud)
- Ability to design and review scalable and highly available architectures
- Familiarity with FinOps practices and cloud cost optimization
- Excellent communication skills in English and French, written and spoken
- Strong client-facing and relationship management abilities
- Analytical mindset, problem-solving, diplomacy, and ability to remain calm during incidents
- Pedagogical mindset and ability to explain complex technical topics clearly
Am I A Good Fit?
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The Company
What We Do
Welcome to Scaleway: Europe's empowering cloud provider We are the preferred cloud solution, empowering developers and businesses to seamlessly build, deploy, and scale applications across diverse infrastructures. Our global presence spans Paris, Amsterdam, and Warsaw, serving a thriving community of over 25,000 businesses, including pioneering European startups. Why Choose Us? Our comprehensive cloud ecosystem is distinguished by multi-AZ redundancy, delivering a robust foundation for uninterrupted operations. What sets us apart is not just our state-of-the-art data centers, powered entirely by renewable energy, but also our commitment to providing a smooth developer experience. Scaleway is the choice for those seeking native tools to navigate and manage multi-cloud architectures effortlessly. What We Offer: We offer fully managed solutions for bare metal, containerization, and serverless architectures. We believe in empowering our customers with choices: the choice to determine the location of their data, the choice to select the architecture that best suits their business needs, and the choice to scale responsibly. Our Advantages: Multi-AZ Redundancy: Ensure business continuity with our robust multi-AZ redundancy. Smooth Developer Experience: Streamline your development process with a user-friendly environment. Renewable Energy Data Centers: Contribute to a sustainable future by hosting your applications in data centers powered solely by renewable energy. Native Tools for Multi-Cloud: Seamlessly manage and optimize your multi-cloud architectures with our native tools. Choose us, Choose Innovation: We're not just a cloud provider; we are your partner in innovation. Choose us for the freedom to decide where your data resides, the flexibility to tailor your architecture to your business, and the responsibility to scale in an environmentally conscious manner.
