Job Summary
The Security TAM for Lightwell serves as a trusted advisor and Subject Matter Expert on Lightwell, while collaborating with engineering and product teams to resolve technical issues. The Lightwell Security Technical Account Manager is the interface between our Lightwell customers and our engineering teams.. They are key in accelerating software development lifecycles and OS patching with Red Hat Consulting, mentoring customer teams on security best practices, contributing to knowledge bases, and building solution patterns.
Please visit the Red Hat Lightwell page for more information.
What will you do:
Liaise with Red Hat Product Security, partners, and customer security and operations teams on security paradigms.
Facilitate customer use of the Lightwell clearinghouse for triage, patching, and backporting.
Provide best practices for consumption of Lightwell remediated libraries as part of our customer’s software development lifecycle alongside Red Hat Consulting.
Develop customer engagement plans, maintain environment documentation, and respond to support requests.
Partner with engineering, product management, and support teams to debug and resolve technical issues.
Mentor customer teams on security best practices and contribute to the Red Hat knowledge base.
Develop solution patterns to guide platform adoption and ensure long-term enterprise success.
What you will bring:
10+ years of experience in a software development, security role, customer support,, engineering, or QA.
Demonstrated track record in a strategic advisory role to senior IT and business executives.
Applied knowledge of agile, scrum, and DevOps team methodologies.
Deep understanding of software supply chains, continuous integration and continuous delivery (CI/CD).
Advanced expertise in containerized application deployment (OpenShift, Kubernetes) and non-containerized deployment (Ansible/AAP).
Familiarity with image building (Docker, Podman) and version control methodologies (git).
Experience with artifact repository tools (Red Hat Quay, JFrog Artifactory, Sonatype Nexus, uDeploy).
Hands-on knowledge of workflow tools (Jenkins, GitLab Pipelines, GitHub Workflows, OpenShift GitOps, Red Hat Pipelines).
Advanced knowledge of unit testing basics (JUnit, pytest) and governance automation checks.
Understanding of library versioning (semver) and the broader Java ecosystem.
Outstanding written and verbal communication skills to convey complex technical information concisely.
Associate's, Bachelor's degree, or higher in computer science or a technical discipline.
Willingness to travel internationally and to customer locations as required.
Executive presence and communication skills in English and French (native).
Nice to have:
Passion for open-source software and the Red Hat technology portfolio.
Previous experience as a developer, consultant, or solutions architect.
Red Hat Certified: RHCE (RHCA preferred)
Relevant security certification (CISSP, CCSP, CompTIA Security+, CC, CEH).
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Skills Required
- 10+ years of experience in software development, security, customer support, engineering, or QA
- Strategic advisory experience with senior IT and business executives
- Knowledge of Agile, Scrum, and DevOps methodologies
- Deep understanding of software supply chains and CI/CD
- Advanced expertise with OpenShift and Kubernetes
- Advanced expertise with Ansible or Ansible Automation Platform
- Experience with Docker, Podman, and Git
- Experience with artifact repositories including Red Hat Quay, JFrog Artifactory, Sonatype Nexus, or uDeploy
- Hands-on knowledge of Jenkins, GitLab Pipelines, GitHub Workflows, OpenShift GitOps, or Red Hat Pipelines
- Advanced knowledge of unit testing fundamentals, including JUnit or pytest
- Knowledge of governance automation checks, semantic versioning, and the Java ecosystem
- Outstanding written and verbal communication skills
- Associate's, bachelor's, or higher degree in computer science or a technical discipline
- Willingness to travel internationally and to customer locations
- Native-level English and French communication skills
- Passion for open-source software and the Red Hat technology portfolio
- Previous experience as a developer, consultant, or solutions architect
- Red Hat Certified Engineer certification; Red Hat Certified Architect preferred
- Relevant security certification such as CISSP, CCSP, CompTIA Security+, CC, or CEH
Red Hat Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Red Hat and has not been reviewed or approved by Red Hat.
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Healthcare Strength — Healthcare coverage is presented as comprehensive, spanning medical, dental, and vision along with life and disability coverage. Access to HSA/FSA options and broadly positive reception of health benefits support the view that healthcare is a core strength.
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Leave & Time Off Breadth — Time-off offerings are described as generous, with substantial PTO for new hires plus additional recharge days and an end-of-year shutdown for many non-critical roles. Paid volunteer time, holidays, sick days, and supportive expectations around taking time off reinforce the breadth of leave benefits.
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Strong & Reliable Incentives — The rewards package includes performance bonuses and a recurring quarterly bonus program tied to company and individual performance. Availability of ESPP participation further adds to incentive pathways beyond base pay.
Red Hat Insights
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