Technical Account Manager

Reposted 2 Hours Ago
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Manila, First District NCR, National Capital Region
Hybrid
Senior level
AdTech • Artificial Intelligence • Digital Media • Marketing Tech • Social Media • Software • Generative AI
Smartly is an AI-powered adtech company, enhancing marketer productivity and unifying the platform world.
The Role
As a Technical Account Manager, you will onboard clients, facilitate campaign delivery, provide strategic recommendations, and manage communications between clients and internal teams.
Summary Generated by Built In
As a Technical Account Manager for Onboarding Customers at Smartly, you will…
  • Serve as the primary technical point of contact during client onboarding
  • Support clients in integrating the Smartly platform with ad accounts
  • Review campaign setups and provide strategic recommendations to ensure optimal configuration and performance
  • Be the overall resource management. Manage end-to-end campaign delivery process:
  • Do daily engagement and collaboration with internal teams
  • Create report and provide insights for campaigns
  • Complete activities according to best practice and standard operating procedures
  • Self-management of time and tasks, prioritising activities to meet deadlines
  • Own campaign delivery communication between production, account managers, and clients from briefing, production, QA, to campaign launch and reporting/optimization
  • Confirm and manage timelines and TAT, flag to account managers if timelines are not achievable
  • QA and ensure overall quality of creative: storyboards; mocks; final creatives.
  • Build campaign structures e.g. decision tree. Ensure alignment of media and creative
  • Facilitate product set up
  • Ensure creative strategies discussed are deliverable and are delivered as efficiently as possible
  • Utilise industry and platform knowledge to contribute to idea generation
  • Consistently optimize campaigns according to reporting insights
We're definitely looking for you, if you ...
  • Have flawless written and verbal communication skills
  • Have at least 5 years Project management experience
  • Digital advertising experience is preferred
  • Are able to negotiate and able to deliver difficult news to clients and all other stakeholders
  • Excellent time management and prioritization skills
  • Able to coordinate with a team of developers and assign and prioritize tasks
  • Great attention to detail
  • Highly organized and a self starter
  • Multitask and meet critical deadlines in a fast-paced environment
  • Good team player and must come with a positive working attitude

#LI-CD1 #LI-HYBRID

About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

Visit Smartly to learn more.

Top Skills

Digital Advertising Technologies
Smartly Platform

What the Team is Saying

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Malachy
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The Company
HQ: Helsinki
805 Employees
Year Founded: 2013

What We Do

We solve for advertising campaign and creative complexities - both key elements to the time/money savings and performance that brands, agencies and businesses seek.

Our unified platform combines media, creative, and intelligence, offering end-to-end workflows powered by AI across the open and closed web. With over 700 brands and advertisers, we've proven that dynamic and personalized creative makes advertising impactful.

We are on a mission to transform the advertising experience for brands and their consumers. ⚡️

Why Work With Us

As a fast-paced growth company, we offer opportunities to maximize learning and amplify impact. Our culture and values have always been the secret sauce of our growth. They define how we aspire to build our adtech product, whom we hire and reward, and how we work towards a shared vision. Join us in moving advertising forward.

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Smartly Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We are a hybrid workplace where Smartlies have the flexibility of hybrid work combining office and work from home. We also offer programs for short-term remote work globally.

Typical time on-site: 3 days a week
HQHelsinki, FI
Singapore
Berlin, DE
Chicago, IL
Dubai
London, GB
Los Angeles, CA
New York, NY
San Francisco, CA
Learn more

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