Key Customers Solutions Architect

Job Posted 3 Days Ago Posted 3 Days Ago
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Amsterdam
Senior level
Artificial Intelligence • Information Technology • Consulting
The Role
As a Technical Account Manager, you will serve as the primary technical contact for major AI-focused customers, identifying and resolving complex technical issues while managing large-scale AI deployments. You will collaborate with sales and product teams, acting as a bridge to enhance customer satisfaction and addressing stakeholder challenges.
Summary Generated by Built In
About Nebius

Nebius is a Nasdaq-listed tech company that aims to become one of the world’s leading AI infrastructure providers. Headquartered in Amsterdam, we have R&D and commercial hubs across the US, Europe and Israel. 

We build full-stack AI infrastructure to service the explosive growth of the global AI industry, including large-scale GPU clusters, cloud platforms and tools and services for developers. Our 500 employees include around 400 highly skilled engineers with a proven track record of developing world-class hardware and software solutions across cloud and AI/ML.  

We are rapidly growing our infrastructure network with an ambitious investment program to build out data centers and colocations in the US and Europe. A Reference Platform NVIDIA Cloud Partner, Nebius’ AI-native cloud platform provides high-end infrastructure and tools for training, fine-tuning and inference.  

Nebius is growing fast, and we’re always looking for the best talent to join our company. Along with highly competitive compensation and extensive opportunities for professional development, we offer a dynamic work environment where innovation, creativity and teamwork are highly prized and open up exciting new opportunities. As an equal opportunity employer, we are committed to fostering a diverse and inclusive workplace, where all applicants are given fair consideration and every team member is empowered to contribute to their fullest potential. 

The role

We are looking for a Key Customers Solutions Architect to support key and strategic Nebius GPU Cloud services customers. In this role, you will be a trusted technical advisor, helping clients design, deploy and scale AI solutions while managing large-scale GPU workloads involving hundreds to thousands of GPUs. You will also collaborate with sales and product teams to drive growth and enhance customer satisfaction.

You’re welcome to work in our office in Amsterdam, or remotely from any EU country.

Your responsibilities will include:

  • Serve as the primary technical point of contact, troubleshooting and resolving complex AI/ML.
  • Guide customers in optimizing GPU performance for ML training and inference workloads, ensuring seamless integration and scalability.
  • Partner with the sales team to identify new opportunities, promote the latest products and deliver technical presentations.
  • Act as a bridge to product teams, providing customer feedback, relaying feature requests and ensuring alignment with customer requirements.
  • Engage with internal and external stakeholders, negotiate solutions and effectively drive alignment to address customer challenges.

We expect you to have:

  • Experience: 5+ years in roles like Cloud Solutions Architect, Technical Account Manager or Customer Engineer, with hands-on experience in cloud services and AI/ML workloads.
  • Proficiency in Infrastructure as Code (IaC) tools like Terraform and Ansible.
  • Experience with Kubernetes and Python programming.
  • Solid understanding of GPU computing, including ML training, inference workloads and GPU stacks (e.g., CUDA, OpenCL).
  • Customer-centric approach with a proven ability to build trust and foster long-term relationships.
  • Strong ability to explain technical concepts to technical and non-technical audiences.
  • Written and spoken proficiency in English.

It will be an added bonus if you have:

  • Hands-on experience with HPC/ML orchestration frameworks (e.g., Slurm, Kubeflow).
  • Experience with deep learning frameworks (e.g., PyTorch, TensorFlow).
  • Familiarity with ML tools from NVIDIA, AWS, Azure and Google Cloud providers.
  • Strong project management skills, with the ability to prioritize tasks and deliver on deadlines.
  • Proven experience mentoring technical teams and driving team growth.
  • Expertise in stakeholder negotiation to support problem resolution and ensure seamless collaboration.

What we offer 

  • Competitive salary and comprehensive benefits package.
  • Opportunities for professional growth within Nebius.
  • Hybrid working arrangements.
  • A dynamic and collaborative work environment that values initiative and innovation.

We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us!

Top Skills

Python
The Company
473 Employees
On-site Workplace

What We Do

Cloud platform specifically designed to train AI models

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