Recruitment Fraud Alert
We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.
What to know:
- Commvault does not conduct interviews by email or text.
- We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.
If you suspect a recruiting scam, please contact us at [email protected]
About Commvault
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
As a Technical Account Manager (TAM), you will serve as a trusted technical advisor responsible for driving customer success, technical outcomes, retention (GRR), and expansion (NRR) across an assigned portfolio of enterprise customers.
You will lead strategic customer engagements focused on cyber resiliency, platform adoption, operational maturity, and long-term value realization. TAMs are accountable for helping customers maximize the business value of Commvault solutions while proactively managing risk and identifying opportunities for expansion.
This role requires a strong balance of customer success leadership, technical expertise, strategic relationship management, and program execution capabilities.
Key Responsibilities
Strategic Customer Success Leadership
- Build and maintain strategic relationships with customer stakeholders across technical, operational, and leadership teams
- Serve as the primary technical advisor aligned to customer success objectives and long-term business outcomes
- Develop and execute customer success plans aligned to customer priorities, operational maturity, and cyber resiliency goals
- Drive measurable customer outcomes that improve retention (GRR) and increase expansion opportunities (NRR)
- Conduct regular business reviews, technical strategy sessions, and operational health reviews
- Proactively identify customer risks and develop mitigation plans to protect retention and customer sentiment
- Advise customers on cyber resiliency strategies, architecture optimization, operational best practices, and technical maturity improvements
- Lead technical discussions around infrastructure modernization, cloud adoption, data protection, and resiliency initiatives
- Provide guidance on enterprise architectures, scalability, operational readiness, and platform optimization
- Maintain strong knowledge of industry trends, cyber threats, and evolving technologies
- Drive customer adoption of new features, capabilities, and strategic platform enhancements
- Lead customer-facing programs and strategic initiatives from planning through execution
- Coordinate cross-functional technical engagements and customer success activities
- Manage complex customer action plans, dependencies, milestones, and stakeholder alignment
- Drive accountability across internal and customer teams to ensure successful execution of initiatives
- Lead customer escalations and facilitate resolution management across Support, Engineering, Product, and Services organizations
- Own technical retention strategies that improve Gross Revenue Retention (GRR)
- Identify expansion opportunities aligned to customer business priorities and operational goals
- Partner with Sales and Customer Success teams to support renewals and expansion motions
- Influence Net Revenue Retention (NRR) through strategic technical engagement and value realization
- Use customer health metrics, adoption data, and engagement trends to forecast risks and opportunities
- 5+ years of experience in Technical Account Management, Customer Success, Professional Services, or Enterprise IT consulting
- Strong customer success and relationship management capabilities
- Proven experience managing enterprise customer relationships
- Strong technical knowledge across cloud, infrastructure, virtualization, storage, networking, security, and enterprise applications
- Excellent program and project management skills
- Experience leading customer escalations and complex technical discussions
- Ability to communicate technical concepts to both technical and executive audiences
- Strong collaboration, presentation, and stakeholder management skills
- Experience driving customer retention and expansion outcomes
- Experience with AWS, Azure, or GCP
- Cyber resiliency, backup, disaster recovery, or security experience
- Relevant cloud, security, or infrastructure certifications
- Experience working in subscription or SaaS business models
- GRR performance across assigned accounts
- NRR influence and expansion contribution
- Customer health and adoption improvement
- Executive relationship strength
- Customer satisfaction and advocacy
- Technical success plan execution
- Escalation management effectiveness
- Forecast accuracy for risks and opportunities
- Customer engagement quality
- Contribution to GRR improvement efforts
- Identification of NRR opportunities
- Customer satisfaction and sentiment
- Operational execution and project coordination effectiveness
#LI-VK
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email [email protected] For any inquiries not related to an accommodation please reach out to [email protected].
Commvault's Privacy Policy
Skills Required
- 5+ years in Technical Account Management, Customer Success, Professional Services, or Enterprise IT consulting
- Proven experience managing enterprise customer relationships
- Strong technical knowledge across cloud, infrastructure, virtualization, storage, networking, security, and enterprise applications
- Excellent program and project management skills
- Experience leading customer escalations and complex technical discussions
- Ability to communicate technical concepts to both technical and executive audiences
- Strong collaboration, presentation, and stakeholder management skills
- Experience driving customer retention and expansion outcomes
- Experience with AWS, Azure, or GCP
- Cyber resiliency, backup, disaster recovery, or security experience
- Relevant cloud, security, or infrastructure certifications
- Experience working in subscription or SaaS business models
Commvault Systems, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Commvault Systems, Inc. and has not been reviewed or approved by Commvault Systems, Inc..
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Healthcare Strength — Medical coverage offers multiple plan choices alongside mental-health resources, fertility support, and wellness tools. Preventive care, specialized condition support, and comprehensive dental and vision options round out the package.
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Parental & Family Support — Paid parental leave, adoption/surrogacy reimbursement, and family-care services such as Bright Horizons and Maven support a range of caregiving and family-building needs. Backup care, tutoring, and related resources extend support beyond core health benefits.
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Equity Value & Accessibility — An employee stock purchase plan with a discount and lookback is positioned as a meaningful component of total rewards. Equity participation is highlighted alongside cash compensation to enhance overall value.
Commvault Systems, Inc. Insights
What We Do
Commvault's data protection and information management solutions provide mid- and enterprise-level organizations worldwide with a significantly better way to get value from their data Commvault can help companies protect, access and use all of their data, anywhere and anytime, turning data into a powerful strategic asset.
