Technical Account Manager-Strong SecOPS background

Would you like to join the global leader and innovator in broad range of cybersecurity solutions? Are you passionate about helping strategic customers elevate their security operations? As the cybersecurity landscape evolves, so do our customers’ needs. Fortinet is expanding its Advanced Support (AS) team is looking for a Technical Account Manager (TAM) with a strong SecOPS background to support our growing base of SOC-focused Fortinet customers.

This role is ideal for experienced SecOps Specialists ready to take on broader responsibilities, influencing customer success from a strategic, post-sales vantage point. Your dual expertise in Security Operations and Network Security will be key to enabling customer adoption of Fortinet’s SecOps offerings—delivering operational excellence and proactive guidance.
If you are keen in helping customers achieving their strategic objectives while working on cutting edge security products and technologies, then come and join our team.

Key Responsibilities

Client Relationship Management

• Establish deep, trusted relationships with SOC managers, CISOs, and blue team leads.
• Understand customer-specific SecOPS objectives and deliver strategic guidance aligned to them.
• Lead regular technical reviews and roadmap sessions focused on security maturity progression.

Technical Support and Escalation

• Serve as the primary technical advisor for customers leveraging Fortinet’s FortiSIEM, FortiSOAR, FortiAnalyzer, and EDR/XDR platforms.
• Act as a Tier-3 resource for complex issues involving security event correlation, performance tuning of SIEMs, SOAR playbook failures, log parsing, or analytics.
• Collaborate with Fortinet Engineering to resolve product issues and influence roadmap decisions.

• Proactively identify opportunities for optimization and enhancement within the client’s current setup or usage of products and services.
• Provide clients with strategic recommendations based on their usage patterns and industry trends to help them achieve their long-term goals.
• Educate clients on best practices, new features, and potential improvements to enhance their experience and maximize the value they receive from the product.
• Help customers to enhance their technical skills by provide customised targeted training on Fortinet products and solutions
• Conduct weekly status conference calls with customers to report status of open issues and projects. Assess satisfaction, performance, and opportunities for further engagement or improvement.
• Develop best practice deployment and troubleshooting methodology documentation to help customers. 

• Deliver targeted enablement on Fortinet’s SecOPS tools to customer teams through demos, workshops, and walkthroughs.

• Create reusable documentation, quick-start guides, and tuning best practices.

• Represent customer voice for SecOPS enhancements internally to Fortinet’s product and engineering teams.

Qualifications

• 8+ years in Security Operations, SOC engineering, detection engineering, incident response, SIEM/SOAR engineering, or a customer-facing SecOps role.

• Hands-on experience with at least two of: SIEM, SOAR, XDR/EDR, SASE, WAF.

• Strong fundamentals in networking and security (TCP/IP, DNS, routing basics, firewall/VPN, authentication).

• Strong troubleshooting skills: log analysis, structured root cause analysis, and clear technical writing.

• Comfortable presenting technical content to technical and semi-technical audiences.

• Scripting/automation comfort: Python/PowerShell/Perl, regex, REST APIs, basic integration patterns.

• Proficiency in core Linux concepts is essential.

• Familiarity with databases (SQL/PostgreSQL/NoSQL) for troubleshooting is a plus.

• Relevant certifications (Fortinet FCSS SecOps track, Splunk ES/SOAR, XSOAR, Google SecOps, GCIH/GCIA), are a plus.

• Strong experience with at least one major Cloud infrastructure (AWS, Azure, GCP, Openstack). 

Why Join Us?

• Impact: Be part of a forward-thinking company that values innovation and excellence.
• Growth: Opportunity for professional growth and development in a supportive environment.
• Culture: Join a collaborative and dynamic team where your contributions are recognized and valued.

Benefits: Competitive salary, comprehensive benefits package, and access to various internal and external training resources.

We will only notify shortlisted candidates.