Technical Account Manager - Compute and Networking Technologies

Posted 7 Days Ago
Be an Early Applicant
Tokyo, JPN
In-Office
Senior level
Artificial Intelligence • Computer Vision • Hardware • Robotics • Metaverse
The Role
Own enterprise customer issues from inception through resolution across AI servers, networking, GPUs, container orchestration, and NVIDIA AI Enterprise software. Improve system availability and reliability, research GPU use cases, collaborate with engineering to reproduce and resolve complex technical problems, and document solutions. The role requires strong system software troubleshooting, Python and scripting expertise, program management ability, and excellent customer communication.
Summary Generated by Built In

NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people on the planet working for us. If you're creative, passionate and self-motivated, we want to hear from you!

We are looking for an experienced Technical Account Manager or software engineer with good program management skills. An awesome candidate is highly technical who is also comfortable with dealing with enterprise customers. You will join a team of Technical Account Managers and Solution Engineers focused on the NVIDIA compute technologies, Networking, Container Orchestrators, Deep Learning containers, and other Enterprise related system software in CSP as well on prem environments. We are also looking for someone who has superb interpersonal and communication skills, given you would be working closely with our customers and engineers to understand, explain, and collaborate with the team to resolve complex issues in the areas of compute, networking and AI software stack.

 

This individual should have proven grasp of datacenter and Artificial Intelligence technologies, to provide comprehensive solutions for complex installations, maintenance, or operations for a broad scope of leading-edge products. If you have a real passion for technology, and you are interested in a role that you can make a difference in and contribute at all different levels, this may be a phenomenal position for you. To do an outstanding job in this role, we will be looking for a multifaceted engineer. This person will focus on enterprise servers, networking and also on NVIDIA AI Enterprise SW, a cloud-native suite of AI and data analytics software optimized for the development and deployment of AI.

 

What you'll be doing:

  • Work with NVIDIA Enterprise customers and internal users to improve the availability, reliability, and overall experience of working with servers architected for running AI models, associated networking and software stack
  • Take ownership and drive customer issues from inception to resolution
  • Build upon the opportunity to research new use cases with GPUs
  • Bring independent analysis, communication, and problem-solving to customer experience
  • Collaborate with engineering to document, recreate and solve issues
  • Author and incorporate technical solutions into our knowledge base

What we need to see:

  • BS in Computer Science, Electrical Engineering, Computer Engineering, or related field (or equivalent experience)
  • You'll bring at least 6+ years system software development and troubleshooting experience, with strong program management and some customer facing skills
  • Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented
  • Strong computer science concepts and excellent knowledge of Python and scripting methodologies
  • Professional-level communication skills, interpersonal skills with a passion to solve problems

Ways to stand out from the crowd:

  • Experience as a developer and/or support program manager for large enterprise/service provider customers at a company that produces AI and data analytics software
  • Exposure to development with C and/or python
  • Background with developing or debugging AI and data analytics software.

With highly competitive salaries and a comprehensive benefits package, NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most brilliant and talented people in the world working for us and, due to unprecedented growth, our world-class engineering teams are expanding fast. If you're a creative and autonomous engineer with a genuine passion for technology, we want to hear from you.

Skills Required

  • Bachelor’s degree in Computer Science, Electrical Engineering, Computer Engineering, or a related field, or equivalent experience
  • At least 6 years of system software development and troubleshooting experience
  • Strong program management experience
  • Customer-facing experience
  • Strong computer science fundamentals
  • Excellent knowledge of Python and scripting methodologies
  • Professional-level communication and interpersonal skills
  • Experience developing and/or supporting large enterprise or service provider customers using AI and data analytics software
  • Experience developing with C and/or Python
  • Experience developing or debugging AI and data analytics software

NVIDIA Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NVIDIA and has not been reviewed or approved by NVIDIA.

  • Equity Value & Accessibility — Equity awards and a discounted ESPP are highlighted as core parts of total compensation, enabling employees to share in the company’s success. Stock-based compensation and the two-year lookback ESPP are consistently described as especially valuable.
  • Healthcare Strength — Health coverage is portrayed as robust, with comprehensive medical, dental, and vision options alongside mental health support and on-site care resources. Employer HSA contributions and wellness perks reinforce the depth of the offering.
  • Retirement Support — Retirement programs are depicted as strong, featuring a meaningful 401(k) match with Roth options and support for Mega Backdoor Roth contributions. These elements position long-term savings as a notable advantage of the total rewards package.

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The Company
HQ: Santa Clara, CA
21,960 Employees
Year Founded: 1993

What We Do

NVIDIA’s invention of the GPU in 1999 sparked the growth of the PC gaming market, redefined modern computer graphics, and revolutionized parallel computing. More recently, GPU deep learning ignited modern AI — the next era of computing — with the GPU acting as the brain of computers, robots, and self-driving cars that can perceive and understand the world. Today, NVIDIA is increasingly known as “the AI computing company.”

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