Tech Lead, Business Systems Analysis

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We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About the Job
We are seeking an experienced Business Analyst to join our technology and business transformation team. The ideal candidate will be driving requirements gathering, solution design, and successful delivery of enterprise-scale initiatives. This role requires strong analytical skills, experience with financial services organizations, and the ability to work independently in complex integration environments.
The Business Analyst will collaborate with cross-functional teams to define business needs, analyze processes, document requirements, and support the implementation of technology solutions that align with organizational objectives.
 
Key Responsibilities
•    Gather, analyze, and document business, functional, and non-functional requirements.
•    Independently facilitate workshops, discovery sessions, requirements gathering meetings, and solution design discussions with business and technology stakeholders.
•    Translate business needs into clear user stories, process flows, functional specifications, and acceptance criteria.
•    Partner with product owners, architects, developers, QA teams, and business users throughout the project lifecycle.
•    Analyze existing systems, processes, and data flows to identify improvement opportunities and recommend solutions.
•    Support integration projects involving multiple enterprise applications and third-party systems.
•    Work closely with technical teams to define API, data mapping, and system integration requirements.
•    Validate solution designs to ensure alignment with business objectives and compliance requirements.
•    Participate in Agile ceremonies including sprint planning, backlog grooming, daily standups, reviews, and retrospectives.
•    Assist with testing activities including test case reviews, user acceptance testing (UAT), and defect triage.
•    Monitor project deliverables, risks, assumptions, and dependencies throughout the project lifecycle.
•    Create and maintain detailed business documentation, process diagrams, and project artifacts.
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Required Skills and Qualifications
Experience
•    Minimum 5 years of experience in technology-focused business analysis or related roles.
•    Minimum 3 years of business experience within the Financial Services industry.
•    Proven experience gathering and documenting complex business requirements.
•    Experience working on enterprise-wide integration initiatives involving multiple systems and stakeholders.
•    Technical Skills
•    Experience with RESTful APIs and web services.
•    Strong understanding of SQL and data analysis techniques.
•    Experience analyzing data models, system interfaces, and integration requirements.
•    Familiarity with API integrations, data mapping, and enterprise application architecture.
•    Experience working with requirements management, collaboration, and project tracking tools.
•    Experience with enterprise AI tools to derive productivity
•    Experience with API contract mapping, postman and SQL
•    Methodology & Delivery
•    Thorough understanding of project lifecycle management methodologies and controls.
•    Experience supporting software development lifecycle (SDLC) processes.
•    Experience working in Agile/Scrum environments.
•    Ability to manage multiple priorities while maintaining attention to detail.
•    Experience with JIRA
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Soft Skills
•    Excellent verbal and written communication skills.
•    Strong facilitation and stakeholder management capabilities.
•    Exceptional analytical and problem-solving skills.
•    Ability to influence decisions through data-driven recommendations.
•    Strong organizational and time management skills.
•    Ability to work independently with minimal supervision.
•    Proven ability to collaborate effectively across business and technical teams.
•    Strong presentation and documentation skills.
•    Customer-focused mindset with a commitment to delivering business value.
•    Ability to navigate ambiguity and drive clarity in complex environments.
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Preferred Qualifications
•    Prior experience working in banking, payments, fintech, lending, or other financial services organizations.
•    Understanding of enterprise integration patterns and microservices architecture.
•    Experience with cloud-based technologies and modern application platforms.
•    Knowledge of business process modeling tools and techniques.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

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Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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